This is a sucky customer story, though it doesn't start out like one.
Today was my day off. I was out running some errands, and while I was gone, my wife took a call from my store's operations manager.
It seems that the edited schedule I turned in has been lost, and needs to re-done.
Early in the week all the department supervisors get computer-generated schedules for their department. We make necessary changes to conform with reality. We turn in the edited schedules and the ops manager enters them into the system on Fridays.
Apparently the manager was on his way to enter the schedules when he was called to deal with an unhappy customer. It seems he was unable to resolve the customer's complaint satisfactorily; and as a result, the customer seized the entire stack of schedule forms and stormed out the door with them. This is all I know. Further details will have to wait until I arrive to work my shift tomorrow (because the ops manager left for the day before I got the message).
My second reaction (after "Wait....what???") is to be a little concerned. The schedule forms have all the employees' first and last names, as well as the times they'll all be working. Hopefully he didn't have a problem with a particular employee.
I have doubts whether this will ever turn into a story that actually makes sense, but as I get more details, I'll pass them on.
Today was my day off. I was out running some errands, and while I was gone, my wife took a call from my store's operations manager.
It seems that the edited schedule I turned in has been lost, and needs to re-done.
Early in the week all the department supervisors get computer-generated schedules for their department. We make necessary changes to conform with reality. We turn in the edited schedules and the ops manager enters them into the system on Fridays.
Apparently the manager was on his way to enter the schedules when he was called to deal with an unhappy customer. It seems he was unable to resolve the customer's complaint satisfactorily; and as a result, the customer seized the entire stack of schedule forms and stormed out the door with them. This is all I know. Further details will have to wait until I arrive to work my shift tomorrow (because the ops manager left for the day before I got the message).
My second reaction (after "Wait....what???") is to be a little concerned. The schedule forms have all the employees' first and last names, as well as the times they'll all be working. Hopefully he didn't have a problem with a particular employee.
I have doubts whether this will ever turn into a story that actually makes sense, but as I get more details, I'll pass them on.
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