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Bear with me as I write this. I'm tired.....
Last night, I worked 3 p.m.-11 p.m., and was scheduled to work 9 a.m.-5 p.m., today. Given the short turn around time between last night and this morning for me, I decided to run shift change early. We usually have a short lull in customer traffic around 10 p.m.-ish, so I decided to pull my drawer and close out evening shift then. About the same time, our delivery of "fresh" Krispy Kreme donuts arrived. It generally arrives about 10 p.m., every night. So, I went through the normal motions of signing for the delivery and printing the money order payment to Krispy Kreme for the shipment. Then, I continued with shift change procedures, hurrying to get done before another rush of customers arrived.
So, I hurriedly swap the graveyard drawer into the register, verify safe and lottery totals, and take the evening drawer and paperwork to the office. Almost on cue, another wave of customers swarms the store. As I'm waiting for customers to check out, a woman comes in to ask if the donuts have arrived yet. I inform her they just arrived, but I haven't had time to get them out yet. I also told her that I could get her donuts if she has a specific request, but she just asked when I'd have the donuts out. I replied that I would need time to write off the old donuts and clean the case before putting out new donuts, but that it would depend on how busy I am with customers. I again offered to get donuts for her if she would tell me what she wanted, but she just walked out without saying another word. I just disregarded it because I get to such things when I'm damned good and ready, as a general rule.
I spent probably a half hour bouncing between the register and the office before I finally got the evening shift report finished. That left me 15 minutes until the scheduled end of my shift, so I started my usual routine of cleaning out the donut case and around the coffee and fountain areas. The new trainee came in to start his night, so he and I chatted as I showed him how to clock in on the verifone and fill out the time sheet. So, I proceeded to show him how we count the old donuts for the write-off sheet, and break down and clean the donut case and trays. We got as far as putting clean liners on the trays before the regular graveyard guy arrived. So, I relayed instructions and information to him from the manager.
At that point, the donut lady returns. She throws a minor hissy fit that the donuts aren't out yet. I reminded her that I offered to get her whatever donuts she wanted earlier, but she never bothered to tell me what she wanted. Then, she commented that she waited for an hour. I was in no mood to argue about donuts with some stupid twit at 11 p.m., since I was scheduled to return at 9 a.m. So, I just quietly walked away. In the meantime, my coworkers took their register and started waiting on customers. I figured I'd finish putting out donuts before I clocked out and left, and that would help my coworkers to not have that over them later. The cow steps down there and comments that the donuts must always come in at 10 p.m. I just looked at her, and corrected her that they don't always arrive at the same time every night. They arrive when they arrive, and we get them out when we get a chance, but we have other duties, too. Plus, my regulars know that I'll get whatever donuts they want if they just ask me. I was getting tired, and her attitude was beginning to grate on my nerves. I pointed out again that I asked her previously what donuts she wanted, but she seems incapable of giving me a simple, straight-forward answer. (I mean what is so hard to understand about telling the clerk what kind of donuts you want so you don't have to wait? It's not necessary to pick through the donuts, which I'm sure was her big beef.) She then asked for the manager's number, so I gave her the manager's name and store number. After that, I decided I had enough, so I walked away, and left the boxes of donuts as they were on the end of the counter. I told my coworkers about the lady's problem, and that was why I decided not to finish putting out the donuts. So, I clocked out and told them I'd be back in the morning. As I was walking out of the office, I heard the lady asking them how long it takes three men to put out the donuts.
When I arrived in the morning, they told me that they decided not to put out donuts until 3 a.m. I just laughed about it. I walked into the office to clock in, and asked the manager if she'd gotten any calls yet. I told her what happened with the donut lady last night. She just rolled her eyes, and said she didn't care about such stupid complaints. Donuts get put out when the clerk gets around to it. As long as they are out by the coffee rush, it doesn't matter.
Last night, I worked 3 p.m.-11 p.m., and was scheduled to work 9 a.m.-5 p.m., today. Given the short turn around time between last night and this morning for me, I decided to run shift change early. We usually have a short lull in customer traffic around 10 p.m.-ish, so I decided to pull my drawer and close out evening shift then. About the same time, our delivery of "fresh" Krispy Kreme donuts arrived. It generally arrives about 10 p.m., every night. So, I went through the normal motions of signing for the delivery and printing the money order payment to Krispy Kreme for the shipment. Then, I continued with shift change procedures, hurrying to get done before another rush of customers arrived.
So, I hurriedly swap the graveyard drawer into the register, verify safe and lottery totals, and take the evening drawer and paperwork to the office. Almost on cue, another wave of customers swarms the store. As I'm waiting for customers to check out, a woman comes in to ask if the donuts have arrived yet. I inform her they just arrived, but I haven't had time to get them out yet. I also told her that I could get her donuts if she has a specific request, but she just asked when I'd have the donuts out. I replied that I would need time to write off the old donuts and clean the case before putting out new donuts, but that it would depend on how busy I am with customers. I again offered to get donuts for her if she would tell me what she wanted, but she just walked out without saying another word. I just disregarded it because I get to such things when I'm damned good and ready, as a general rule.
I spent probably a half hour bouncing between the register and the office before I finally got the evening shift report finished. That left me 15 minutes until the scheduled end of my shift, so I started my usual routine of cleaning out the donut case and around the coffee and fountain areas. The new trainee came in to start his night, so he and I chatted as I showed him how to clock in on the verifone and fill out the time sheet. So, I proceeded to show him how we count the old donuts for the write-off sheet, and break down and clean the donut case and trays. We got as far as putting clean liners on the trays before the regular graveyard guy arrived. So, I relayed instructions and information to him from the manager.
At that point, the donut lady returns. She throws a minor hissy fit that the donuts aren't out yet. I reminded her that I offered to get her whatever donuts she wanted earlier, but she never bothered to tell me what she wanted. Then, she commented that she waited for an hour. I was in no mood to argue about donuts with some stupid twit at 11 p.m., since I was scheduled to return at 9 a.m. So, I just quietly walked away. In the meantime, my coworkers took their register and started waiting on customers. I figured I'd finish putting out donuts before I clocked out and left, and that would help my coworkers to not have that over them later. The cow steps down there and comments that the donuts must always come in at 10 p.m. I just looked at her, and corrected her that they don't always arrive at the same time every night. They arrive when they arrive, and we get them out when we get a chance, but we have other duties, too. Plus, my regulars know that I'll get whatever donuts they want if they just ask me. I was getting tired, and her attitude was beginning to grate on my nerves. I pointed out again that I asked her previously what donuts she wanted, but she seems incapable of giving me a simple, straight-forward answer. (I mean what is so hard to understand about telling the clerk what kind of donuts you want so you don't have to wait? It's not necessary to pick through the donuts, which I'm sure was her big beef.) She then asked for the manager's number, so I gave her the manager's name and store number. After that, I decided I had enough, so I walked away, and left the boxes of donuts as they were on the end of the counter. I told my coworkers about the lady's problem, and that was why I decided not to finish putting out the donuts. So, I clocked out and told them I'd be back in the morning. As I was walking out of the office, I heard the lady asking them how long it takes three men to put out the donuts.
When I arrived in the morning, they told me that they decided not to put out donuts until 3 a.m. I just laughed about it. I walked into the office to clock in, and asked the manager if she'd gotten any calls yet. I told her what happened with the donut lady last night. She just rolled her eyes, and said she didn't care about such stupid complaints. Donuts get put out when the clerk gets around to it. As long as they are out by the coffee rush, it doesn't matter.
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