the customer is not always right!!!!

[needleninja]

Okay so yeah im in my angry state now, and at least i have the dicipline to not throw things or yell at people really, cause i am smart at having empathy.

Anyways, this happened today and yesterday. Im in back cash where i am able to multi task on taking orders and money. This guy with a red truck pulls up, he gives me a twenty doller bill and i give him his change back. He also says stuff like "your not really busy today are you?", and then he said "you still owe me ten dollers", which i know i gave it to him which i became suspicious. But i tried to ignore that error, and after work went to Paramount Kings Island to watch the fireworks.

The next day which is today, the same guy came up again, and did the same exact thing, and then i told him to hold on. I spoke with my manager about how i think there is somthing going on, because i know what i gave him. so then my manager then takes care of it. My manager then decides to change my drawer and count the money in it, considering what i told him and what happened. He told me that i had ten dollers missing, and i was like . i swear that fuck head is going to get it . I can get writin up if im missing at least 2 dollors in my drawer. So yeah the customer is "not always" right.

Oh yeah and a lady asked me for two double hambergers without chesse .

[Kirkygirl]

No, the customer is NOT always right!

Linky!

Been there, done that too. I hate it when people treat me as a bank. I sometimes have to bite the bullet and say "sorry I can't give you $XX. I don't have enough in my till".
*insert exasperated sigh from SC*

Well excuse me you EW! There is a freakin' atm in the lobby! Go use that and leave me and the rest of these good people to their busy days!

[jerkface11]

Whenever they do that ALWAYS get a manager to count the drawer down for you. The customer is almost NEVER right about being short changed.

[mattm04]

Whenever they do that ALWAYS get a manager to count the drawer down for you. The customer is almost NEVER right about being short changed.

Yep. We have 1 SC who will do that to every cashier he goes to. We gave in once and he got $20. Now we are told to call the MOD with him and to count the drawer. Usually he will leave before they are done. If he stays he will still argue and complain to the GM. The biggest pain is moving the other custs. to a new line while that lane is down.

[Applerod]

That reminds me of probably the worst (if not then in the running) customer service interaction I ever had. At some point I'll re-write this properly but now I'm tired so I'll keep it as short as possible.
5-6 years ago I was working at the ticket counter of a movie theater with one other person. A "gentleman" bought a ticket, paying with a $20. I gave him his change and he asked where the rest of it was. I explained the mathematics and he insisted he had paid with a $50. I politely insisted he did not, but he didn't believe me. I think you can imagine where this is going...
I stayed pretty calm since I was pretty sure I was right and damn sure I'm not a thief, but things kept escalating. He started shouting: "You stole my money!" and when the assistant managers arrived, (now pointing his finger at me,) "He stole my money!" they asked him to wait while they took my drawer into the count room. They emerged and declared my drawer was even but apparently this wasn't good enough for him and he really got enraged, even trying to stick his hand into the cash register to effectively STEAL his imaginary money.
The managers took the drawer back into the count room a second time, just to be sure. They were sure and he was wrong, but still this wasn't good enough for him. Then the acting Manager swooped in and tried to resolve the situation. Everything was explained, and when it was done the manager declared: "Well, it's very simple. He (me) says he didn't steal your money and you said he did." Manager turns to me and says: "You're fired."
Me: "Whaaat..???"
Manager: "You're fired."
Me: "I swear to God I didn't take this gentleman's money. We've counted the drawer twice and twice it was even. You can strip search me if you want."
Manager: "I said you're fired."
CC (Crazy Customer): "Wait.. He has an honest face. Don't-"
Manager (to CC): "I'm terribly sorry sir. We'll refund your money immediately." (to me): "Now come with me."

As I walked away in shock with the acting Manager I protested my innocence, to which he replied that I in fact was not fired. TURNS OUT this mock-firing was just a diversionary tactic to get me out of there because I was basically trapped behind the counter with this guy yelling at me for 10 minutes. Yea. That was a fun job.

[smileyeagle1021]

you know Applerod, the only thing that would have made that story better was if your manager counted out your drawer and there were NO 50s in the til... that would kinda kill the SC's story

[KhirasHY]

You know Applerod, you're the second person that I've ever heard with a story like that...the first time I heard it, the teller exploded when the manager tried that tactic, and walked out. It took 16 calls and 2 days before he answered a call from the manager, found out he wasn't fired, and wouldn't be in trouble.

He quit the job the next day though...I don't really blame him. I'm pretty sure that, if anyone ever did that to me, I would probably hate them for the rest of eternity.

[Bright_Star]

That reminds me of probably the worst (if not then in the running) customer service interaction I ever had. At some point I'll re-write this properly but now I'm tired so I'll keep it as short as possible.
5-6 years ago I was working at the ticket counter of a movie theater with one other person. A "gentleman" bought a ticket, paying with a $20. I gave him his change and he asked where the rest of it was. I explained the mathematics and he insisted he had paid with a $50. I politely insisted he did not, but he didn't believe me. I think you can imagine where this is going...
I stayed pretty calm since I was pretty sure I was right and damn sure I'm not a thief, but things kept escalating. He started shouting: "You stole my money!" and when the assistant managers arrived, (now pointing his finger at me,) "He stole my money!" they asked him to wait while they took my drawer into the count room. They emerged and declared my drawer was even but apparently this wasn't good enough for him and he really got enraged, even trying to stick his hand into the cash register to effectively STEAL his imaginary money.
The managers took the drawer back into the count room a second time, just to be sure. They were sure and he was wrong, but still this wasn't good enough for him. Then the acting Manager swooped in and tried to resolve the situation. Everything was explained, and when it was done the manager declared: "Well, it's very simple. He (me) says he didn't steal your money and you said he did." Manager turns to me and says: "You're fired."
Me: "Whaaat..???"
Manager: "You're fired."
Me: "I swear to God I didn't take this gentleman's money. We've counted the drawer twice and twice it was even. You can strip search me if you want."
Manager: "I said you're fired."
CC (Crazy Customer): "Wait.. He has an honest face. Don't-"
Manager (to CC): "I'm terribly sorry sir. We'll refund your money immediately." (to me): "Now come with me."

As I walked away in shock with the acting Manager I protested my innocence, to which he replied that I in fact was not fired. TURNS OUT this mock-firing was just a diversionary tactic to get me out of there because I was basically trapped behind the counter with this guy yelling at me for 10 minutes. Yea. That was a fun job.

You know what? Saying that "You're fired" even though you're not simply to appease some SC strikes me as being awfully cruel. Had that been me I would have gone home no matter if the manager said that only as a diversion. For me, there are two things you don't ever mess with-my pay & my job status.
I think that particular situation could been handled better than it was.
What would happen if a manager says to someone that they're fired when they're not & the worker files a complaint or leaves in disgust? That has the potential to backfire BIG time.

[Samaliel]

you know Applerod, the only thing that would have made that story better was if your manager counted out your drawer and there were NO 50s in the til... that would kinda kill the SC's story

Yeah, I was gonna ask : were there even any 50s in your till ?

[JustADude]

You know Applerod, you're the second person that I've ever heard with a story like that...the first time I heard it, the teller exploded when the manager tried that tactic, and walked out. It took 16 calls and 2 days before he answered a call from the manager, found out he wasn't fired, and wouldn't be in trouble.

He quit the job the next day though...I don't really blame him. I'm pretty sure that, if anyone ever did that to me, I would probably hate them for the rest of eternity.

Personally, I think, basically screwing with a customer's head by firing them and then rehiring them on the spot is an exception to that. Of course, the post that happened in wasn't involving theft.

[Lace Neil Singer]

I had a woman swear blind she'd given me a twenty when she'd only given me a ten. I was able to prove this cuz I'd just done a pickup and there were no twenties in my till. Sucks to be her. XD

[ArcticChicken]

Whenever they do that ALWAYS get a manager to count the drawer down for you. The customer is almost NEVER right about being short changed.

That's not always true. Of course, the time I'm thinking of, we both thought she'd given me $80 when she'd accidentally given me $100, and she didn't realize until she got to the car that she was $20 short. She was really nice about it, though, and waited patiently for my drawer to be counted.

[Samaliel]

Just being nitpicky : jerkface11 did say "almost", even if the emphasis was on the "never".

[One-Fang]

you know Applerod, the only thing that would have made that story better was if your manager counted out your drawer and there were NO 50s in the til... that would kinda kill the SC's story

I had one like that once. Student drinking event. Me and a couple of others on the tills. I was actually in charge of the money for the event, just running a till for a while.

I'd just commented to the person next to me something like "Oh look, you've got a $50 in your till, we better get that out soon" (and there was only one). The next customer she had insisted he had paid with a $50. We checked the till, there was still only one $50 there. Since we knew it was there before him, I flat out denied him any leeway and told him to bugger off (I love drunk student customers - you can do pretty much what you like). Unfortunately, it wasn't quite ideal with zero fifties in the till.

I suspect he'd seen that one when she did his change and tried to claim it was his.

[tollbaby]

Okay, I get the quick change artist story, but what's wrong with ordering two double hamburgers without cheese?