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  • Self Scan horrors(long)

    I don't know hat has been going on the last few days, but more people than normal have begun to confuse the self scan with humans.

    Note: I don't even work in the front end I just happened to walk by the FE to drop off some back shop but have see these in my travels up front.

    bad self scan, bad self scan

    I was walking by the self scans, while a normal looking 2-30 year old women dressed in business attire begins to turn into a SS lane. Upon seeing the self scan she voilentley pulls back her carriage, smashing into the candy display an running over her foot.

    SC: *seeing me* what is wrong with you people!
    Me: what were you referring to?
    SC: It! *points to self scan*
    Me: What about the self scans is wrong?
    SC: I am not using it! It is you job to deal with me!
    Me: We do not force you to use a SS. we offer it as a option for custoemr, we have cashiers on registers, X, X, X.
    SC: So!
    Me: You can use either the regular lanes or the SS, your choice.
    I start to walk away and I see the SC approach the SS. The SC, slaps the screen like you do to a dog when they misbehave. This triggers the automatic greeting. The SC then says "No! No! No! i will not use you. Bad! I only use a human!, " followed by another slap of the screen, and stomps off to a human register.

    why won't it help me
    A older custoemr seeing a open SS lane enter the lane with about 20 items. He starts to scan the items and gets then all scanned, even the fruit and veggies. He pays and bags he groceries. I am just walking in to start my shift when the guy walks up to me.

    SC: sir! sir!
    Me: yes.
    SC: *shows me his receipt* Can you inform you manager that this cashier was not helpful, thy asked me to do all the work, etc. etc.
    Me: Well, you use the self scan. It is designed to be used with out the help of a cashier unless help is needed.
    SC: Well i have never head of such a thing. How was I supposed to know! Huh!?
    Me: let me get you a manager.
    SC: Good.

    The argument lasted about 5 minutes on why we did not inform the SC enough to the nature of th lane, despite the big sign and lack if a human cashier.

    racist computer, er, racist employee
    I am in my department, minding my own business when a older Black women and a Hispanic looking 20 in male come up to me.

    BSC: Hey! I need to talk to someone
    Me: *thinking they want to order something or have a question about cakes, breads, etc* How can I help you?
    HSC: You guys are racist!
    Me: *dammit* Ok. do you want to talk to a manager?
    HSC: Yes! But i want to tell you first!
    Me: *dammit, dammit, dammit* Ok.
    BSC: I used you SS machine and selected the "Spanish" option but the voice was a white voice. Thats is racismmmmmm! It was like your voice.
    Me: I am sorry you feel that way, let me get a manager. *pages MOD to call me to explain situation before MOD arrives*

    A few minutes alter, the Black MOD arrives.

    MOD: Hi! can I help you.
    HSC: Yes! I used your self scan machine and selected the Spanish option and that was very helpful. But when I went to compliment *points to my back room* that person they called me racist.
    MOD: Well, my original understanding was that you had a issue with the "white" voice in the machine and now it seems that y employees are racist.
    BSC: Yes!
    MOD: If yo want I can get my superior. (in this case the DM who happed to be in the store, who is also black)
    BSC: Please do.

    The MOD then call the DM and informs him of the situation The DM arrives and not the SC blames the machine and not me for the racism before leaving in a huff.

  • #2
    It had a white voice? Wow, some people will complain about anything.

    We get the same thing with the automated options on our phone lines. If you're used to them you'd never question that they're a live person, but some people do mistake them for operators and wonder why they won't answer questions! Admittedly that is slightly easier to do than to mistake a machine for a human being!

    I've also had voicemails which just consist of 'Hello? HELLO? She's ignoring me! HELLO?'...

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    • #3
      i find this funny - SC vs computers.... they're machines ya mental midget inbred dipsticks!

      Comment


      • #4
        A older custoemr seeing a open SS lane enter the lane with about 20 items. He starts to scan the items and gets then all scanned, even the fruit and veggies. He pays and bags he groceries. I am just walking in to start my shift when the guy walks up to me.

        SC: sir! sir!
        Me: yes.
        SC: *shows me his receipt* Can you inform you manager that this cashier was not helpful, thy asked me to do all the work, etc. etc.
        Me: Well, you use the self scan. It is designed to be used with out the help of a cashier unless help is needed.
        SC: Well i have never head of such a thing. How was I supposed to know! Huh!?
        Me: let me get you a manager.
        SC: Good.
        Why the hell did he use the damn thing if it made him do all the work? Jesus what a idiot! I am sorry but I have it with dumb people.
        Last edited by MoonChild2007; 07-15-2008, 11:10 AM.

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        • #5
          A racist computer? That's a new one. Damn, people will bitch about the most trivial of things.

          Comment


          • #6
            Oi, my head hurts. People get so upset with the selfscans and try insisting I scan everything for them. At the selfscans. Sorry, but it isn't rocket science and they're idiots.
            A lion however, will only devour your corpse, whereas an SC is not sated until they have destroyed your soul. (Quote per infinitemonkies)

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            • #7
              Quoth Bright_Star View Post
              A racist computer? That's a new one. Damn, people will bitch about the most trivial of things.
              Probably because they are pissed off about something and what to take it out on the single most innocent, SIMPLE thing in the world. But in all reality, they are just stupid.

              Comment


              • #8
                Quoth mattm04 View Post
                The SC, slaps the screen like you do to a dog when they misbehave. This triggers the automatic greeting. The SC then says "No! No! No! i will not use you. Bad! I only use a human!, " followed by another slap of the screen, and stomps off to a human register.
                *Pats the computer*

                Shhh, it's okay, Comy, you're not a bad boy. You were such a good boy for not biting that idiot! It's okay, Comy, you did good. That guy was just an idiot. Such a good computer, yes, you are!

                Now a member of that alien race called Management.

                Yeah, you see that right. Pink. Harness.

                Comment


                • #9
                  The only thing I hate about self scanning is that when the bags are overflowing on the weight plates and I have to move them off to make room for the rest of my items, it always triggers the "item removed from bagging area" message and, since it does it more than three times, it makes me wait for assistance. Annoying.

                  And try having more than 3 items that you have to say "skip bagging". More waiting for someone to come clear it for you. Annoying, but faster than waiting in lines.

                  Comment


                  • #10
                    please tell me somebody what does a white voice like?

                    last time i checked every western country had non-whites who had been living there long enough to speak with the local accent.

                    watching a tourist speak to a black man & seeing their expression when he speaks in a thick lancashire accent: priceless

                    Comment


                    • #11
                      Quoth Jbball View Post
                      The only thing I hate about self scanning is that when the bags are overflowing on the weight plates and I have to move them off to make room for the rest of my items, it always triggers the "item removed from bagging area" message and, since it does it more than three times, it makes me wait for assistance. Annoying.
                      My husband and I encountered that same problem a time or two. And those weight plates can be so sensitive sometimes as well ...

                      ---


                      Just wait ... it won't be long before an SC tells one of those self-scan computers, "I'll have your job!"
                      This area is left blank for a reason.

                      Comment


                      • #12
                        Slightly OT: The comment about the "white" voice speaking Spanish reminded of something I heard on the radio back in the late 1950s in Tallahassee, Florida. The oral polio vaccine was being distributed to the public at shopping centers. They did this by putting a few drops on a white sugar cube and giving it to person being vaccinated. A local radio station was covering one of the distribution points and was talking to a black gentleman about the vaccine. The gentleman's comment was something like "Why don't they have brown sugar cubes for us n-----s." (Back then the N-word did not have the stigma associated with it today.) I don't think it was sucky in the context I heard it in, but it shows how times have changed. Today someone would accuse them of being racist for not having brown sugar cubes.
                        "I don't have to be petty. The Universe does that for me."

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                        • #13
                          Quoth Ironclad Alibi View Post
                          Today someone would accuse them of being racist for not having brown sugar cubes.
                          Does brown sugar even form cubes properly?
                          ...WHY DO YOU TEMPT WHAT LITTLE FAITH IN HUMANITY I HAVE!?! -- Kalga
                          And I want a pony for Christmas but neither of us is getting what we want OK! What you are asking is impossible. -- Wicked Lexi

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                          • #14
                            I've seen brown sugar "cubes" but they were more like lumps that may have had one definable corner at some point. Cane sugar (which is sort of brown) makes cubes fine.
                            "I am quite confident that I do exist."
                            "Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor

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                            • #15
                              After working selfscan for a couple of years, I have a sixth sense about sucky customers coming on the lines.

                              Give aways:
                              - They have five kids, running around like their head's chopped off
                              - more fingers than teeth
                              - more fat rolls than teeth
                              - they're holding a broken EBT card in their hands while they have crab legs in their cart

                              And you know what's terrible? The closing self-scan cashier has to level the bread, and the two endcaps near it while we watch self-scan. If that isn't a recipe for trouble, I don't know what is.

                              They're going to be putting EVEN MORE self-scans in our store, right next to a new podium/customer service desk combination (which will be renamed the "resolution center"). God bless the poor souls. Running the front end is annoying as it is, and this change will probably make it even worse.

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