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Fun With Names. (now with 50% more racism)
For a bit of background I have an "unusual name" although by today's wierd name standards it's quite tame.
My usual problem is with mispronounciations and mis-spellings however it also causes some other problems.
My name is Shara, I believe it's of either Hebrew or Hindi origin (I speak neither of those languages so I can't be sure)
Finally, I work in a callcentre for the debt collection section of a major power company here in the UK, I am british born, white and have a noticable Midlands accent.
O = Operator (i.e. me)
SC = Sucky customer. (big shock huh?)
Let's begin.
Behold! It is can-see-people-on-the-end-of-the-phone-man! Hooray!
This originates from before I worked debt collection, I used to call people and ask them to provide gas or electricity meter readings.
O - Good evening, my name is Shara and i'm calling from Powercorp with regards to your bill. Would it be possible for you to get a meter reading for us this evening so that we can be sure that your bill will be as accurate as possible?
SC - Uhhh, ok, sure.
Voice in background - Who is it?
SC - It's some Effin' Paki b*tch from Powercorp, she wants me to read the meter.
O - ...?! *fume*
Evidently can-see-people-on-the-end-of-the-phone-man is a) racist and b) short sighted.
Who am i?
O - Good afternoon and welcome to Powercorp can I take an account number.
SC - Sure it's xxxxxxxx
O - Thank you, My name is Shara and I'm showing balance of £43.25 outstanding, how can I help?
SC - Hello there Tanya/Sharon/Sara/Sarah/Tara/Charlotte
Yes yes, it's to be expected if my name is unusual but after a while hearing your name mangled by everyone you talk to is quite wearing.
Go bother Frank Zappa.
O - Good morning and welcome to Powercorp, can I take an account number.
SC - Sure, can I have your name first?
O - Certianly, it's Shara.
SC - .....Pardon?
O - My name is Shara.
SC - Oh for God's sake! Why can't you people have normal names? I'm fed up of getting people with stupid names that i can't spell or pronounce, forget it, I can't be bothered with this, I'm going to move companies.
O - ...? Um, ok, I'm going to have to put you through to customer services if you want to go ahead with that, alternatively you can take my employee ID number, anyone can get hold of me using that.
SC - I said I want to move companies, what part of that didn't you understand?
O - Very well, hold please while I transfer you.
I call the cusomer services line and an operator picks up.
CS Colleague - Hi this is Shugopftan how can I help?
This is just too sweet. I know Shugophtan very well.
O - Hey, it's Shara, got a right one for you, she wants to move companies cos she doesn't like my name. She says it's too complicated.
Colleague - Heh, send her over.
Shugopftan has a serious mean streak and will probably now use his full name, which I can't even pronounce let alone spell when he introduces himself. I just wish I could have heard the woman's response.
Just for diclosure, Shugopftan knows I post on here and has given his permission for his real name to be used.
Can-see-people-on-the-end-of-the-phone-man's Brother
The call began well until I had to refuse a payment plan for the guy, he'd set and failed seven (wtf?) before and always had an excuse. We usually don't allow more than 3. He began to get nasty.
SC - What did you say your name was?
O - (Assuming he's planning to report me to my manager) My name is Shara, I can't give you my surname but I can give you my ID number if you want.
SC - I thought so, that's why you won't give me another plan. I hate you Fu**ing N*ggers, you're just doing this cos you hate white people like us who work honestly for our jobs. You Fu**ing racist piece of Sh*t.
O - ...?!
SC - Fu**ing N*gger C*nt, bet you feel good taking it out on me huh? I hope your fu**ing boyfriend fu**ing beats the sh*t out of you for sucking his dirty fu**ing c*ck wrong.
O - If you continue to talk to me like that sir I'll terminate this call.
SC - Don't you fu**ing dare hang up on me, I'll have your job and I'll report the whole company to the energy ombudsman. You fu**king make me sick you n*gger b*tch, your mother should have aborted you, fu**ing retarded c*nt.
O - I'm sorry sir, I asked you to stop using language like that and you didn't comply therefore i'm terminating this call. Goodbye.
He called back and demanded to speak to my manager, she came and told me I handled it absolutely fine and that he called her a "Fu**ing N*gger symapthiser" and told her to "Go find some big black c*ck to suck if you love n*ggers that much."
My manager hung up on him too.
My usual problem is with mispronounciations and mis-spellings however it also causes some other problems.
My name is Shara, I believe it's of either Hebrew or Hindi origin (I speak neither of those languages so I can't be sure)
Finally, I work in a callcentre for the debt collection section of a major power company here in the UK, I am british born, white and have a noticable Midlands accent.
O = Operator (i.e. me)
SC = Sucky customer. (big shock huh?)
Let's begin.
Behold! It is can-see-people-on-the-end-of-the-phone-man! Hooray!
This originates from before I worked debt collection, I used to call people and ask them to provide gas or electricity meter readings.
O - Good evening, my name is Shara and i'm calling from Powercorp with regards to your bill. Would it be possible for you to get a meter reading for us this evening so that we can be sure that your bill will be as accurate as possible?
SC - Uhhh, ok, sure.
Voice in background - Who is it?
SC - It's some Effin' Paki b*tch from Powercorp, she wants me to read the meter.
O - ...?! *fume*
Evidently can-see-people-on-the-end-of-the-phone-man is a) racist and b) short sighted.
Who am i?
O - Good afternoon and welcome to Powercorp can I take an account number.
SC - Sure it's xxxxxxxx
O - Thank you, My name is Shara and I'm showing balance of £43.25 outstanding, how can I help?
SC - Hello there Tanya/Sharon/Sara/Sarah/Tara/Charlotte
Yes yes, it's to be expected if my name is unusual but after a while hearing your name mangled by everyone you talk to is quite wearing.
Go bother Frank Zappa.
O - Good morning and welcome to Powercorp, can I take an account number.
SC - Sure, can I have your name first?
O - Certianly, it's Shara.
SC - .....Pardon?
O - My name is Shara.
SC - Oh for God's sake! Why can't you people have normal names? I'm fed up of getting people with stupid names that i can't spell or pronounce, forget it, I can't be bothered with this, I'm going to move companies.
O - ...? Um, ok, I'm going to have to put you through to customer services if you want to go ahead with that, alternatively you can take my employee ID number, anyone can get hold of me using that.
SC - I said I want to move companies, what part of that didn't you understand?
O - Very well, hold please while I transfer you.
I call the cusomer services line and an operator picks up.
CS Colleague - Hi this is Shugopftan how can I help?
This is just too sweet. I know Shugophtan very well.
O - Hey, it's Shara, got a right one for you, she wants to move companies cos she doesn't like my name. She says it's too complicated.
Colleague - Heh, send her over.
Shugopftan has a serious mean streak and will probably now use his full name, which I can't even pronounce let alone spell when he introduces himself. I just wish I could have heard the woman's response.
Just for diclosure, Shugopftan knows I post on here and has given his permission for his real name to be used.
Can-see-people-on-the-end-of-the-phone-man's Brother
The call began well until I had to refuse a payment plan for the guy, he'd set and failed seven (wtf?) before and always had an excuse. We usually don't allow more than 3. He began to get nasty.
SC - What did you say your name was?
O - (Assuming he's planning to report me to my manager) My name is Shara, I can't give you my surname but I can give you my ID number if you want.
SC - I thought so, that's why you won't give me another plan. I hate you Fu**ing N*ggers, you're just doing this cos you hate white people like us who work honestly for our jobs. You Fu**ing racist piece of Sh*t.
O - ...?!
SC - Fu**ing N*gger C*nt, bet you feel good taking it out on me huh? I hope your fu**ing boyfriend fu**ing beats the sh*t out of you for sucking his dirty fu**ing c*ck wrong.
O - If you continue to talk to me like that sir I'll terminate this call.
SC - Don't you fu**ing dare hang up on me, I'll have your job and I'll report the whole company to the energy ombudsman. You fu**king make me sick you n*gger b*tch, your mother should have aborted you, fu**ing retarded c*nt.
O - I'm sorry sir, I asked you to stop using language like that and you didn't comply therefore i'm terminating this call. Goodbye.
He called back and demanded to speak to my manager, she came and told me I handled it absolutely fine and that he called her a "Fu**ing N*gger symapthiser" and told her to "Go find some big black c*ck to suck if you love n*ggers that much."
My manager hung up on him too.
), Mitchell, Michelle (another I wish I was making up
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