payment plan

[vacation_rentals_suck]

A guest shows up to check in,. I pull up her reservation and low and behold, there is a $1200 balance

Me: Ok I am showing a $1200 balance

Guest: yes but we are a little short and were hoping you could work with us on that.

Me: well you cant occupy our rental units with an unpaid balance

Guest: well I mean we really cant afford it because we just got braces for our son. I mean cant you work out a payment plan for us where we pay a certain amount each month.

Me: There is no payment plan. As long as there is an unpaid balance, you cant check in. I will be happy to reschedule it until you do have the money.


Guest: but I dont understand why we cant check in now if we promise to pay later. (she calls her husband) Oh dear, he is saying we cant check in

Husband: we have been loyal customers of yours for many years now and you're going to treat us like this.

Me: Sir I am very sorry.

Husband: Where is your manager? Get him up here right now


Manager: hi how may I help you?
(the wife is standing there crying)
Husband: First of all, his attitude stinks and I have been coming here eight years and I believe I am due special consideration

Manager: well sir, I do appreciate your business unfortunately this is something I cant be flexible on. If we let you check in without paying the entire balance, we really can't do anything about it if you fail to pay.


The manager ended up cancelling his reservation and refunding his deposit but the jerk went in our bathroom right afterward and shit on the floor. I guess my attitude is not the only thing that stinks

[smileyeagle1021]

wait, he owes you over a thousand dollars and he claims he's a good customer... uhuh... yeah, obviously he isn't familiar with the concept that good customers pay their bill (and don't shit on the floor).

Oh and from a former reservation agent and current front desk slave
to

[bainsidhe]

Ditto what PT said. How disgusting and he thinks you should let someone like HIM stay with you. Yeah, way to set an example for your kids.

[Getoutofmylobby]

...but the jerk went in our bathroom right afterward and shit on the floor.

Yeah, a spat coffee on the screen from this one. thanks.

I wonder what he was thinking, later, when he is driving away...

"Heheh... Me 1, crappy vacation rental place 0"

Or even later when he is talking to his friends...

...so Marjorie whips up some tears real fast but even that don't work. Little jerk messed up my whole month so i did what any red-blooded American would do.. i took a dump on the floor of their bathroom! Heh Heh! Just like High school eh?"

[Evil Queen]

If he owes your company money... why the heck did the manager refund the deposit?! Honestly, I would have posted the mney to the Folio and said "thanks, but there's still a balance. See you when you pay it off! "

I work at a hotel too, by the way. I can be mean.

[Phone Jockey]

The manager ended up cancelling his reservation and refunding his deposit but the jerk went in our bathroom right afterward and shit on the floor. I guess my attitude is not the only thing that stinks

I hope your manager had that jackass arrested. It's not like you didn't have his personal information...

[Bright_Star]

Shit on the floor cause he didn't get his way?? Damn!! So who ended cleaning up that mess?

[texasbelle5]

What a douchebag! Someone needs to explain to these dim bulbs that a vacation rental comes out of "dosposable income" and that hotels, motels and condos are not charities. I have been renting a beach cabin at Crystal Beach Texas for the last 5 years. Yet Swede's rentals still makes me send them a security deposit and makes me pay them in full with a certified check or CC when I go to pick up the keys for my week. And then they hold my security deposit until they make sure I have left it clean and haven't destroyed or vandalized anything. Do I complain? Of course not. Them's their rules and if I want to play in their sandbox I play by their rules.

I hope these morons got a lifetime ban. There is no excuse for that behaviour.

[BookstoreEscapee]

Yet Swede's rentals still makes me send them a security deposit and makes me pay them in full with a certified check or CC when I go to pick up the keys for my week. And then they hold my security deposit until they make sure I have left it clean and haven't destroyed or vandalized anything.

Heh, that's just what my college dorm did...and my last apartment. Wow, who'da thunk such a system would be so popular...

Of course, the college dorm money was actually paid by my parents, but when they sent back my deposit after graduation (because I left all 3 of my rooms and my senior apartment intact) they sent it to me. Yeah, it went into my bank account

[Crazeyal]

Uh...

How do people who have their NAME AND ADDRESS on file get away with such foulness? I would have burned my fingers dialing the police so fast.

[Argabarga]

Uh...

How do people who have their NAME AND ADDRESS on file get away with such foulness? I would have burned my fingers dialing the police so fast.

Because, let's face it, unless there are cameras in the bathroom, there's no way to prove it was them sufficiently to get an arrest. Until they develop a ballistics-like test to match crap with the anus it came out of

[TealJellyfish]

He shit on your floor... please tell me he is banned from your premises from now on!

[wagegoth]

They can do DNA testing on the shit. However, unless it is something that keeps happening, most police departments are going to pay for it.

[walking with scissors]

good customers pay their bill (and don't shit on the floor).

Oh dear god, that's too funny. It should be on a sign hanging in every store, except that customers don't read signs.

[MoonChild2007]

Because, let's face it, unless there are cameras in the bathroom, there's no way to prove it was them sufficiently to get an arrest. Until they develop a ballistics-like test to match crap with the anus it came out of

DNA is a good way to prove any crime these days or is it something else?