Me: Thanks you for calling our company, this is Dave, how may I help you?
Guest: yea we are coming on Saturday and know check in is not until 4 but my daughter will be driving all night and arriving around noon. Do you have somewhere she can lay down and rest for a few hours?
Me: No ma'am
Guest: well what do you suggest she do?
Me: leave a few hours later
Guest: well that's not what I was looking for to tell me. You're not being very accomodating. I want to cancel.
Me: well if you cancel, it's nonrefundable
Guest: that's not fair, you want accomodate me which is why I have to cancel. You wait until my husband gets home from work. He is not going to be happy.
I never talked to the husband if he called but how childish.
Guest: yea we are coming on Saturday and know check in is not until 4 but my daughter will be driving all night and arriving around noon. Do you have somewhere she can lay down and rest for a few hours?
Me: No ma'am
Guest: well what do you suggest she do?
Me: leave a few hours later
Guest: well that's not what I was looking for to tell me. You're not being very accomodating. I want to cancel.
Me: well if you cancel, it's nonrefundable
Guest: that's not fair, you want accomodate me which is why I have to cancel. You wait until my husband gets home from work. He is not going to be happy.
I never talked to the husband if he called but how childish.
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