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Case 1
Me:
W1: Woman #1
I do get that sometimes people don't listen. Sometimes I'm like that. It's just when you ask a question, and get an answer and ask the question again...
Phone call
Me: This is blah blah library, how can I help you?
W1: I need to use a computer at the library. Do I need something to use a computer?
Me: you would need either a computer use only card or a library card. Do you have either?
W1: no. What's the difference?
Me: with a computer use only card, you don't need to show id, if you don't want to give your information or you're not planning to check out books. With a library card, you can check out books.
W1: What's the difference
Me: Computer use card is good for 1 year, and the library card is good for 3 years.
W1: Do I need anything to get a computer use card
Me: *thinking, see above* No.
W1: Do I need my ID for a computer use card?
Me: no.
W1: ok. Thanks
Woman #2. In person. Note, people use there library card or computer use card to log in to the computers here. They type in the number on the card and type in their password. The first time they use the card they make up their own password. But I get tons of people who forget their password.
W2: *comes up to me* I forgot my password.
Me: Ok, I can change the password, let's go to my computer
note: woman walked from the computer she was at to me. I was 5 feet from the computer putting things up on a truck.
W2: Can't be just go back to my computer? I left my stuff there.
Me: I can't do anything at your computer, I have to use my computer.
note: by now we reached the computer
Me: Ok, let me see if this computer has the program on it for me to change the password. Nope, it doesn't. I'm sorry, you have to go to one of the other floors to get someone to change the password.
W2: But can't you come to my computer and change it?
Me: No, sorry, it has to be done on our computers.
W2: I just need to check my email. I left my password on a piece of paper at home.
Me: sorry, they didn't add the program to this computer.
W2: Can't I use your computer? I just need it for a few min. to check my email
note: Bull, no one ever uses a computer for a few min. esp. with email.
Me: no.
W2: But I can't go downstairs, I'm handicapped!
Me: I'm sorry, but...
W2: Can't you call someone to come up here to my computer to change my password? It doesn't have to be you! I know my password for my email but I don't know my other password.
Me: No one can change the password from a public terminal. It has to be done on one of our terminals. Ok, what I can do is, you write down the password you want, and I'll go downstairs and change it.
W2: Why you raising your voice? Can't you get someone else to do it?
Me: Ok, I"m telling you how I can help you. If you write down your password, then I will go somewhere to change it.
W2: *still bitching, writes down her password* it's beblessed.
So I go down, change it, tell her to get rid of the piece of paper at home, this is her new password. I hope she remembers it.
Me:
W1: Woman #1
I do get that sometimes people don't listen. Sometimes I'm like that. It's just when you ask a question, and get an answer and ask the question again...
Phone call
Me: This is blah blah library, how can I help you?
W1: I need to use a computer at the library. Do I need something to use a computer?
Me: you would need either a computer use only card or a library card. Do you have either?
W1: no. What's the difference?
Me: with a computer use only card, you don't need to show id, if you don't want to give your information or you're not planning to check out books. With a library card, you can check out books.
W1: What's the difference
Me: Computer use card is good for 1 year, and the library card is good for 3 years.
W1: Do I need anything to get a computer use card
Me: *thinking, see above* No.
W1: Do I need my ID for a computer use card?
Me: no.
W1: ok. Thanks
Woman #2. In person. Note, people use there library card or computer use card to log in to the computers here. They type in the number on the card and type in their password. The first time they use the card they make up their own password. But I get tons of people who forget their password.
W2: *comes up to me* I forgot my password.
Me: Ok, I can change the password, let's go to my computer
note: woman walked from the computer she was at to me. I was 5 feet from the computer putting things up on a truck.
W2: Can't be just go back to my computer? I left my stuff there.
Me: I can't do anything at your computer, I have to use my computer.
note: by now we reached the computer
Me: Ok, let me see if this computer has the program on it for me to change the password. Nope, it doesn't. I'm sorry, you have to go to one of the other floors to get someone to change the password.
W2: But can't you come to my computer and change it?
Me: No, sorry, it has to be done on our computers.
W2: I just need to check my email. I left my password on a piece of paper at home.
Me: sorry, they didn't add the program to this computer.
W2: Can't I use your computer? I just need it for a few min. to check my email
note: Bull, no one ever uses a computer for a few min. esp. with email.
Me: no.
W2: But I can't go downstairs, I'm handicapped!
Me: I'm sorry, but...
W2: Can't you call someone to come up here to my computer to change my password? It doesn't have to be you! I know my password for my email but I don't know my other password.
Me: No one can change the password from a public terminal. It has to be done on one of our terminals. Ok, what I can do is, you write down the password you want, and I'll go downstairs and change it.
W2: Why you raising your voice? Can't you get someone else to do it?
Me: Ok, I"m telling you how I can help you. If you write down your password, then I will go somewhere to change it.
W2: *still bitching, writes down her password* it's beblessed.
So I go down, change it, tell her to get rid of the piece of paper at home, this is her new password. I hope she remembers it.