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"But it's YOUR price!"

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  • "But it's YOUR price!"

    No, Mister or Misses EW, if it's on another site we're not going to honor it.

    Had a conversation with this lady today about a price for a camera and it went something like this:

    Me: Thank you for calling <company>, this is LambChop. How may I help you today?
    EW: Yes, I was interested in buying this camera here and I saw that on your site it's priced at $649? But when I look on the internet, I see it's supposed to be on sale for $599? I think something's wrong with your site so I wanted to call and order it for that price.
    Me: Okay well web errors do happen sometimes so let me check into that for you. Where did you see the $599 price?
    EW: <something equivalent to pricegrabber.com>
    Me: Ah, well I do apologize maam but unfortunately since that price is on a third-party website, we don't have control over what they post on it. So unfortunately, I won't be able honor that price.
    EW: *scoffs* That's rediculous, it says right here it's $599 at your stores so I want that price.
    Me: That's just the thing, maam, it's not our price. It was posted on <third party company's> websit and according to our website, it's currently at $649. As such, we won't honor another company's price just because they say it's our price.
    EW: I don't care! I'm going by what it says right here in black and white and it says $599.
    Me: Well I'm seeing in black and white that our current price is $$649.
    EW: Well I want it for $599!
    Me: We all want lots of things, maam, but that doesn't mean we can always get them. Regardless of what their site says, I can't sell this camera for less than $649.
    EW: Well that's not good enough! I wanna speak to your supervisor!
    Me: Maam, I'll happily get a supervisor for you if one's available but I'll tell you now that he's going to tell you the same thing.
    EW: Oh no he won't! He's going to sell it to me for the $599 price because that's good customer service, unlike what you're giving to me!
    Me: Very well, maam. If that's how you feel I'll get you to a supervisor.

    Bottom line? Supervisor, of course, said no. The EW didn't like this (I could tell because I could hear her cursing at my sup while I was sitting next to him) and apparently threatened to sue because of "false advertising." At which point my Sup informed that since all calls are recorded and she has threatened us with legal action, he is now required to forward her to our legal team and before she could even object, he transferred her.

    Afterwards, he gave me that look that said "WTF was her problem?" I just shrugged and told him it was another 'Fisher,' fishing for discounts. I really hate Fishers.

    So the moral of this story is that if Company X says Company Y is selling a product for a lower cost than what Company Y advertised it for, most likely it's wrong. And trying to get them to match what Company X is saying, you'd have better luck trying to artificially inseminate a brick.

    Dumbasses.
    Some people are like slinkies,
    They don't really serve a purpose,
    But they still bring a smile to your face
    When you push them down the stairs.

  • #2
    Quoth LambChop View Post

    So the moral of this story is that if Company X says Company Y is selling a product for a lower cost than what Company Y advertised it for, most likely it's wrong.
    Dumbasses.
    Not to mention the fact that 3rd party sites carry "unofficial" prices. Somewhere, usually burried deep in the crotch wrinkle of the site, there is a blurb that says in the fine print: Prices subject to change without notice, yadda, yadda"

    Geez, you'd think all these armchair attourneys would at least read the fine print. I mean, where the hell else are you going to find loopholes.
    Windows Operating System is an oxymoron."

    Oh, You want instant Gratification? Go f*ck yourself then!
    I found the problem. /dev/clue was linked to /dev/null

    Comment


    • #3
      Quoth Qaeria View Post

      Geez, you'd think all these armchair attourneys would at least read the fine print. I mean, where the hell else are you going to find loopholes.
      Tsk tsk...expecting SCs to read the fine print...
      Knowledge is power. Power corrupts. Study hard. Be evil.

      "I never said I wasn't a horrible person."--Me, almost daily

      Comment


      • #4
        Quoth Irving Patrick Freleigh View Post
        Tsk tsk...expecting SCs to read the fine print...
        fixed it for you
        You know that feeling you get when you lean too far back in a chair and you find yourself falling, but catch yourself just in time? I feel like that all the time.

        Comment


        • #5
          Quoth LambChop View Post
          you'd have better luck trying to artificially inseminate a brick.
          careful, you will talk some weirdo into actually attempting that.
          I am the commander commando!!!!!!!!!!!!!!!!!!!!!!

          Comment


          • #6
            So why didn't she just buy it off the site? Oh, wait that would've made sense... But then again with shipping and all that crappy stuff, probably would've been close enough to your price.

            Comment


            • #7
              Quoth Anakah View Post
              So why didn't she just buy it off the site? Oh, wait that would've made sense... But then again with shipping and all that crappy stuff, probably would've been close enough to your price.
              Well it was one of those price compilation sites where it just looks at differant prices from differant retailers and compiles them but you can't place an order through them. Basically, that camera probably was on sale. But the site she was on must not have updated their pricing since ours changed.
              Some people are like slinkies,
              They don't really serve a purpose,
              But they still bring a smile to your face
              When you push them down the stairs.

              Comment


              • #8
                Quoth Qaeria View Post
                Geez, you'd think all these armchair barstool attorneys would at least read the fine print. I mean, where the hell else are you going to find loopholes.
                I corrected that for you my amusement.
                "I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question."

                Comment


                • #9
                  EW: Oh no he won't! He's going to sell it to me for the $599 price because that's good customer service, unlike what you're giving to me!
                  Right cause telling the TRUTH is bad customer service.

                  Customers always pull the supervisor crap.

                  Comment


                  • #10
                    Quoth LambChop View Post
                    Bottom line? Supervisor, of course, said no. The EW didn't like this (I could tell because I could hear her cursing at my sup while I was sitting next to him) and apparently threatened to sue because of "false advertising." At which point my Sup informed that since all calls are recorded and she has threatened us with legal action, he is now required to forward her to our legal team and before she could even object, he transferred her.
                    Hmmm...what would be the most likely outcome? If I behaved in the same manner as the EW and was transferred to the Legal Team, I would have hung up upon transfer. Are the calls traced?

                    Comment


                    • #11
                      Quoth LambChop View Post
                      you'd have better luck trying to artificially inseminate a brick.
                      Quoth scroob View Post
                      careful, you will talk some weirdo into actually attempting that.
                      ...There was a guy recently arrested for...brace yourself...


                      Getting it on with a picnic table.


                      I kid you not.
                      By popular request....I am now officially the Enemy of Normalcy.

                      "What is unobtainium? To Seraph, it's a normal client. :P" -- Observant Friend

                      Comment


                      • #12
                        Once (about an hour after our fuel prices went up) I had a guy try to claim he should pay the old price because "I checked your website five minutes ago and it said [old price]".

                        It turns out "our" website is http://motormouth.com.au/default_fl.aspx which lists fuel prices from all around Australia, and depends on people telling them the prices.

                        Comment

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