I work in a small wireless store. Sometimes I am there by myself. In one of these circumstances, if I have to use the washroom, my only option is stick a "back in 2 minutes" sign on my door, lock it, and take care of business.
This is obviously because I don't want a customer in my store that contains over ten thousand of dollars worth of stock when I am not present and able to keep my eye on them.
So I do this today and when I am heading back to remove my sign and unlock the door, there's a man in a very nice suit standing there and fiddling with his PDA. Obviously a businessperson of some kind. So I open the door and this conversation ensues:
SC: What the hell do you think you are doing?
Me: Uh, excuse me?
SC: The sign on the door, you can't just close up your store in the middle of the day for no good reason.
Me: I did have a good reason sir, I needed to use the bathroom and I'm the only one working here.
SC: That's ridiculous, you should hold it until your shift is over or another employee is available to cover for you, it's not fair to inconvenience your paying customers like that.
Me: Sir if have to go the bathroom, I have to go, there's no two ways about it.
SC: That's an awfully selfish attitude. I'm a Regional sales manager for DEF corporation and I would never make a customer wait needlessly.
Me: It was not needless sir, I had to use the bathroom.
SC: You inconvenienced me. I am in hurry and do not appreciate being made to wait outside like that. I have a big meeting (yes those were his exact words) to get to and if I am late because of your incompetence I will be VERY upset. Do you have any idea how much money you might end up costing me?
Me: No sir and I don't really care.
SC: How DARE you talk to me like that! You better watch your mouth kid, I know a lot of powerful people, I could get this place shut down in a week.
(as I finish ringing up his charger)
Me: Anything else?
SC: What's the managers name?
Me: Cathy (not her real name), her business cards are right there.
SC: Your boss will be hearing about this, you should really take some customer service classes. If I treated people as poorly as you do, I would NEVER have gotten a job like this.
FINALLY he leaves.
Who in the hell stuck the rod up his butt? It was a TWO minute bathroom break. Thankfully my manager is a reasonable person and won't really give a shit what this guy has to say.
This is obviously because I don't want a customer in my store that contains over ten thousand of dollars worth of stock when I am not present and able to keep my eye on them.
So I do this today and when I am heading back to remove my sign and unlock the door, there's a man in a very nice suit standing there and fiddling with his PDA. Obviously a businessperson of some kind. So I open the door and this conversation ensues:
SC: What the hell do you think you are doing?
Me: Uh, excuse me?
SC: The sign on the door, you can't just close up your store in the middle of the day for no good reason.
Me: I did have a good reason sir, I needed to use the bathroom and I'm the only one working here.
SC: That's ridiculous, you should hold it until your shift is over or another employee is available to cover for you, it's not fair to inconvenience your paying customers like that.
Me: Sir if have to go the bathroom, I have to go, there's no two ways about it.
SC: That's an awfully selfish attitude. I'm a Regional sales manager for DEF corporation and I would never make a customer wait needlessly.
Me: It was not needless sir, I had to use the bathroom.
SC: You inconvenienced me. I am in hurry and do not appreciate being made to wait outside like that. I have a big meeting (yes those were his exact words) to get to and if I am late because of your incompetence I will be VERY upset. Do you have any idea how much money you might end up costing me?
Me: No sir and I don't really care.
SC: How DARE you talk to me like that! You better watch your mouth kid, I know a lot of powerful people, I could get this place shut down in a week.
(as I finish ringing up his charger)
Me: Anything else?
SC: What's the managers name?
Me: Cathy (not her real name), her business cards are right there.
SC: Your boss will be hearing about this, you should really take some customer service classes. If I treated people as poorly as you do, I would NEVER have gotten a job like this.
FINALLY he leaves.
Who in the hell stuck the rod up his butt? It was a TWO minute bathroom break. Thankfully my manager is a reasonable person and won't really give a shit what this guy has to say.
Comment