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I found this old gem browsing back through my old LJ posts and thought I might share it here. REALLY old, though...
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Madden 2006 was just released. I get a call on the phone from a woman asking if she had the game on reserve. I check the computer and yes, she does, she had put down $5 towards it. She's very happy and says she has a gift card with $30 on it from trading in a broken PS2 system. She then asks me how much it would be after tax and after the card. I grab my trusty little calculator and it totals to about $20 and change. She says she will be sending her daughter to pick it up.
Fast forward about an hour. An older lady comes into the shop, asking about Madden. She decided to come in person and not send her daughter after all. She's very sweet and polite, as am I. She seems like a dream customer and I do my very best to serve her and make her happy. I ring up her reserve and she hands me... $20 and change...
Okay...
"Ma'am, do you have the gift card with you?"
Suddenly, I have NO idea what primal urge this simple phrase triggered in this woman's bizarre biochemistry, but she turned away from me and literally SHRIEKED the name of the boy she was there with.. She didn't seem to WANT him for any particular reason, she just did it.
Now, suddenly, she says she was never given a card, wouldn't it be on the computer? I explain to her that if she had the receipt from the trade it would be no problem looking it up. She gets in her purse and starts digging out about 50 receipts. Stunned by what's going on, I can't help but watch.
"WHAT'RE YOU LOOKING AT?!"
"N... nothing! Just trying to see if I can help spot the receipt, ma'am!"
"WELL KEEP YOUR D*** NOSE OUT OF MY BUSINESS, A******!!"
She can't find the receipt and is getting more and more agitated. I ask if she remembers the date at least, since I can still look it up and the date would speed things along. Suddenly, she just explodes and starts calling me every dirty word in the book, ranting about how this is bull*** and she'll have me closed down by the end of the day. Demanding to know when my co-worker, who she was SURE waited on her would be in and she'd be back to talk to him before storming out of the store.
After she leaves, I talk with my manager about the situation. Needless to say, I was more than a little shaken and considered calling the police for the afternoon just in case she returned. He asked if it was worth my job to to that, because if it got back to corporate, I would be. Sighing, I sit down and work off of one register, using the computer of the other one to slowly go through every last PS2 that had been traded in for the past 2 months. FINALLY I find a broken PS2, traded in by itself for store credit. I print out the mile-long register tape for that day, hunt through to find the transaction, find the trade slip that was signed and fearfully give psycho-woman a call back.
Jekyll and Hyde... THe woman is back to being her sweet, polite self from before. I tell her I found evidence of her trade and if she would come down, she could pick up the game and everything would be just fine.
She comes down to the store, sweet and polite, I explain that I just needed time to find it and the information I needed would have helped to speed things along. She looks completely embarrassed and apologizes for her behavior before. She then pays for her game and leaves peacefully...
I just sit in stunned silence for a while. After that explosion and tirade, did she really think that looking embarrassed and giving an apology would make up for it? I'm still stunned over what happened here and HAD to talk about it and maybe get some opinions, and this happened two days ago! Do you think what she did, before or after, was right in any way? Or am "I" the one being a jerk here?
================================================== ========
Madden 2006 was just released. I get a call on the phone from a woman asking if she had the game on reserve. I check the computer and yes, she does, she had put down $5 towards it. She's very happy and says she has a gift card with $30 on it from trading in a broken PS2 system. She then asks me how much it would be after tax and after the card. I grab my trusty little calculator and it totals to about $20 and change. She says she will be sending her daughter to pick it up.
Fast forward about an hour. An older lady comes into the shop, asking about Madden. She decided to come in person and not send her daughter after all. She's very sweet and polite, as am I. She seems like a dream customer and I do my very best to serve her and make her happy. I ring up her reserve and she hands me... $20 and change...
Okay...
"Ma'am, do you have the gift card with you?"
Suddenly, I have NO idea what primal urge this simple phrase triggered in this woman's bizarre biochemistry, but she turned away from me and literally SHRIEKED the name of the boy she was there with.. She didn't seem to WANT him for any particular reason, she just did it.
Now, suddenly, she says she was never given a card, wouldn't it be on the computer? I explain to her that if she had the receipt from the trade it would be no problem looking it up. She gets in her purse and starts digging out about 50 receipts. Stunned by what's going on, I can't help but watch.
"WHAT'RE YOU LOOKING AT?!"
"N... nothing! Just trying to see if I can help spot the receipt, ma'am!"
"WELL KEEP YOUR D*** NOSE OUT OF MY BUSINESS, A******!!"
She can't find the receipt and is getting more and more agitated. I ask if she remembers the date at least, since I can still look it up and the date would speed things along. Suddenly, she just explodes and starts calling me every dirty word in the book, ranting about how this is bull*** and she'll have me closed down by the end of the day. Demanding to know when my co-worker, who she was SURE waited on her would be in and she'd be back to talk to him before storming out of the store.
After she leaves, I talk with my manager about the situation. Needless to say, I was more than a little shaken and considered calling the police for the afternoon just in case she returned. He asked if it was worth my job to to that, because if it got back to corporate, I would be. Sighing, I sit down and work off of one register, using the computer of the other one to slowly go through every last PS2 that had been traded in for the past 2 months. FINALLY I find a broken PS2, traded in by itself for store credit. I print out the mile-long register tape for that day, hunt through to find the transaction, find the trade slip that was signed and fearfully give psycho-woman a call back.
Jekyll and Hyde... THe woman is back to being her sweet, polite self from before. I tell her I found evidence of her trade and if she would come down, she could pick up the game and everything would be just fine.
She comes down to the store, sweet and polite, I explain that I just needed time to find it and the information I needed would have helped to speed things along. She looks completely embarrassed and apologizes for her behavior before. She then pays for her game and leaves peacefully...
I just sit in stunned silence for a while. After that explosion and tirade, did she really think that looking embarrassed and giving an apology would make up for it? I'm still stunned over what happened here and HAD to talk about it and maybe get some opinions, and this happened two days ago! Do you think what she did, before or after, was right in any way? Or am "I" the one being a jerk here?
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