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Well, all in all, I can say the job I currently have isn't THAT bad of a job, but for the first time ever, I had to call the police on a very sucky customer. I work for a convenience store named WaWa that is located in the north-eastern part of the US(People from PA and NJ will probably know what I'm talking about). For the sake of the story, no names (besides the customers name) have been changed. The SC in this story, was about 5'10, and looked to weigh 180+. For the record, I'm a little thing at 5'6 135 pounds.
KC = me
.
Chris = My shift running co-worker who is awesome.
Earl = My other co-worker who is also my friend.
SC = Duh.
GC = Good customer.
PO = Police officer.
We only had maybe two hours left on our shift, until 11pm, which all in all, had been a pretty slow night. After ringing a couple up for their food not even ten minutes before, they came back in and claimed I had forgotten one of their potato salads. Not a problem right?
Me: "Well, no problem, we'll just look up your sale on this register to see if you were charged for it or not, and go from there."
GC: "Okay, that's no problem... take your time."
So I walked over to chris's drawer, and pull up the sales journal to look for it.
Chris had no orders up on deli, so she proceeds to come over and help me look for it. At this point another couple walked to my register (which was maybe four feet away in our "core" area) and I started to ring them up. I got maybe two marlboro's into the sale when the crap started to hit the fan. A man was standing at the "middle" register located between mine and chris's drawer. Of course, located right in the middle of this register is a big sign that says: "Please go to the next drawer, for your convenience."
SC: "What the F*CK? I've been waiting for F*CKING five minutes, I was in line BEFORE that white boy!(pointing at the couple I was ringing up)"
Me: "Sir, I didn't see you there, and there is only one register actually open at.."
SC: "F*cking bullsh*t! I was here first."
Me: "Sir.."
SC: "What??! You wont take me in line because I'm f*cking Puerto Rican??"
Oh no he didn't. After serving the public for years, I have yet to believe in racism.
Me: "No, as I said sir, there is only.."
SC: "Don't you f*cking sir me, or I'll come back there and show you what's up!"
Me: "Excuse me?"
SC: "You f*cking heard me!"
Me: "Right. You wait here. I'll call the cops."
SC: "Okay, you f*cking do that sh*thead"
At this point, Earl was already near the phone, with 911 already dialed. The SC decides to go outside, for who knows what reason(maybe to hit that crack pipe again??
)...
911 op: "911 emergency, where are you located?"
me: "xxxx address."
911 op: "So what's the emergency?"
Me: "There is a customer in my store, who has threatened me, and is still on the property."
The 911 dispatcher informed me they were going to send the police as soon as possible. Now, I've worked for this exact store for three years, and have yet to call the police until now. After about fourty-five seconds, the police officer shows up(who I actually know from my store) and proceeds to start talking to SC outside of my store. He comes in, takes all the usual information, and proceeds to hear my side of the story as well.
PO: "Unfortunately, the words he used, (gonna come back there and show you whats up) only falls under harassment, you'll have to follow up with this report through the bla bla bla.."
At this point, I really didn't care about pressing charges. I just didn't want the moron in my store anymore. SC proceeds to walk right into the store.
SC: "I was standing right here (pointing to the middle register), and this b*tch (pointing at chris) was helping somebody, and this a**hole (now pointing at me) walked right past me."
PO: "Well, you understand that this register wasn't open.."
SC cutting off the PO: "That don't matter, I wasn't bein helped."
PO: "It actually does matter. It was your oversight of this (pointing at the register sign) that caused this."
SC takes one look at the sign, and puts his head down eye level to the counter, as if he's having a difficult time reading it.. I can see his eyes skimming across the message, and slowly but surely, began to realize what a complete and utter idiot he was.
PO: "Just wait outside sir, I'll talk to you in a minute."
SC gets up, and walks his moronic ass out the door.. PO just looked at us..
PO: "It's up to you KC if you want to press charges or not. Chris, you're the manager, so you have every right to refuse service to him if you want."
Chris: "I don't like the idea of losing a customer, but it's up to you kc."
Me: "I don't like the idea either, but if he's going to act this way over something small, I'd rather not have him in the store."
Po: "Okay then, I will ask him to leave. If he comes back, refuse him service, and call us immediately."
PO leaves, and I don't see anymore of SC anywhere. The entire ordeal left me brain dead. How does someone completely lose it over a small mistake that was their own fault??
Funny thing was, it also left me hungry too.
Me: "Hey Earl, I'm a bit hungry man, how about some Puerto rican??
"
KC = me
.Chris = My shift running co-worker who is awesome.
Earl = My other co-worker who is also my friend.
SC = Duh.
GC = Good customer.
PO = Police officer.
We only had maybe two hours left on our shift, until 11pm, which all in all, had been a pretty slow night. After ringing a couple up for their food not even ten minutes before, they came back in and claimed I had forgotten one of their potato salads. Not a problem right?
Me: "Well, no problem, we'll just look up your sale on this register to see if you were charged for it or not, and go from there."
GC: "Okay, that's no problem... take your time."
So I walked over to chris's drawer, and pull up the sales journal to look for it.
Chris had no orders up on deli, so she proceeds to come over and help me look for it. At this point another couple walked to my register (which was maybe four feet away in our "core" area) and I started to ring them up. I got maybe two marlboro's into the sale when the crap started to hit the fan. A man was standing at the "middle" register located between mine and chris's drawer. Of course, located right in the middle of this register is a big sign that says: "Please go to the next drawer, for your convenience."
SC: "What the F*CK? I've been waiting for F*CKING five minutes, I was in line BEFORE that white boy!(pointing at the couple I was ringing up)"
Me: "Sir, I didn't see you there, and there is only one register actually open at.."
SC: "F*cking bullsh*t! I was here first."
Me: "Sir.."
SC: "What??! You wont take me in line because I'm f*cking Puerto Rican??"
Oh no he didn't. After serving the public for years, I have yet to believe in racism.
Me: "No, as I said sir, there is only.."
SC: "Don't you f*cking sir me, or I'll come back there and show you what's up!"
Me: "Excuse me?"
SC: "You f*cking heard me!"
Me: "Right. You wait here. I'll call the cops."
SC: "Okay, you f*cking do that sh*thead"
At this point, Earl was already near the phone, with 911 already dialed. The SC decides to go outside, for who knows what reason(maybe to hit that crack pipe again??
)...911 op: "911 emergency, where are you located?"
me: "xxxx address."
911 op: "So what's the emergency?"
Me: "There is a customer in my store, who has threatened me, and is still on the property."
The 911 dispatcher informed me they were going to send the police as soon as possible. Now, I've worked for this exact store for three years, and have yet to call the police until now. After about fourty-five seconds, the police officer shows up(who I actually know from my store) and proceeds to start talking to SC outside of my store. He comes in, takes all the usual information, and proceeds to hear my side of the story as well.
PO: "Unfortunately, the words he used, (gonna come back there and show you whats up) only falls under harassment, you'll have to follow up with this report through the bla bla bla.."
At this point, I really didn't care about pressing charges. I just didn't want the moron in my store anymore. SC proceeds to walk right into the store.
SC: "I was standing right here (pointing to the middle register), and this b*tch (pointing at chris) was helping somebody, and this a**hole (now pointing at me) walked right past me."
PO: "Well, you understand that this register wasn't open.."
SC cutting off the PO: "That don't matter, I wasn't bein helped."
PO: "It actually does matter. It was your oversight of this (pointing at the register sign) that caused this."
SC takes one look at the sign, and puts his head down eye level to the counter, as if he's having a difficult time reading it.. I can see his eyes skimming across the message, and slowly but surely, began to realize what a complete and utter idiot he was.
PO: "Just wait outside sir, I'll talk to you in a minute."
SC gets up, and walks his moronic ass out the door.. PO just looked at us..
PO: "It's up to you KC if you want to press charges or not. Chris, you're the manager, so you have every right to refuse service to him if you want."
Chris: "I don't like the idea of losing a customer, but it's up to you kc."
Me: "I don't like the idea either, but if he's going to act this way over something small, I'd rather not have him in the store."
Po: "Okay then, I will ask him to leave. If he comes back, refuse him service, and call us immediately."
PO leaves, and I don't see anymore of SC anywhere. The entire ordeal left me brain dead. How does someone completely lose it over a small mistake that was their own fault??
Funny thing was, it also left me hungry too.
Me: "Hey Earl, I'm a bit hungry man, how about some Puerto rican??
"
I love them.
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