Ok I should tell you all how our lost and found works....we keep items for 30 days, if they havent been claimed after that, either one of us employees will take it home or it will de donated to charity. In fact, thats how I got my digital camera....someone just left it in a unit and never called to claim it.
Me: ok do you know where you may have left in the unit?
Guest: well yea but it was from last year
Me: we only keep items in our lost and found for 30 days, after that we get donate them
Guest: that was an watch passed down from my great grandfather
Me: and you're just now calling about it after a year?
Guest: I have called six times. We live in Japan and the international calls are expensive.
Me: well I am sorry sir but if you left that watch last year, I guarantee we wont have it
Guest: so how do we proceed with this?
Me: there is nothing to proceed with....the watch is gone
Guest: well do you know who has it?
Me: no sir
Guest: boy you're a big f___ing help.
Me: sir, what do you want me to do?
Guest: help me track down my watch
Me: sir, thats impossible
Guest: well this is your responsibility
Me: sir, read your contract....it clearly says we are not responsible for items left in our rental units
Guest: but this is a family heirloom....I wanted to pass it on to my son.
Me: sir I am very sorry
Guest: yea go f___ yourself.....you will hear from my lawyer
Me: ok do you know where you may have left in the unit?
Guest: well yea but it was from last year
Me: we only keep items in our lost and found for 30 days, after that we get donate them
Guest: that was an watch passed down from my great grandfather
Me: and you're just now calling about it after a year?
Guest: I have called six times. We live in Japan and the international calls are expensive.
Me: well I am sorry sir but if you left that watch last year, I guarantee we wont have it
Guest: so how do we proceed with this?
Me: there is nothing to proceed with....the watch is gone
Guest: well do you know who has it?
Me: no sir
Guest: boy you're a big f___ing help.
Me: sir, what do you want me to do?
Guest: help me track down my watch
Me: sir, thats impossible
Guest: well this is your responsibility
Me: sir, read your contract....it clearly says we are not responsible for items left in our rental units
Guest: but this is a family heirloom....I wanted to pass it on to my son.
Me: sir I am very sorry
Guest: yea go f___ yourself.....you will hear from my lawyer
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