"You're a real #@$%&!!!"

[videodrone]

I'm moving soon, so I won't in at work for a little while. Naturally, this has led all of our customers to give me as much trouble as possible, so I'll be sure to enjoy my brief vacation. Thanks, customers. It's been the usual bs. My online doesn't work, you gave me the wrong movie, this movie is defective give me freebies, I know I turned that in on time, but this woman stuck out in particular.
My coworker lets me know that there is a woman on the phone who swears she never rented a certain kids movie because she doesn't have kids, so I take the phone to listen to what she has to say and ultimately pass her up the chain since I don't have the ability to do anything about it.

Me: Thank you for holding! How can I help you?
SC (screaming): I KNOW I DID NOT RENT THAT MOVIE I'M NOT PAYING BLAHBLAH
Me: okay, well, I'm showing it was check-
SC (still screaming): LOOK LADY I DON'T CARE WHAT IT SHOWS I DID NOT RENT THAT MOVIE
Me: Alright, I'm showing you have 4 other users on the account. Is it possible one of them might have rented it?
SC: NO! I DID NOT RENT THAT MOVIE THERE ARE NO KIDS IN THE FAMILY
Me: okay, well, unfortunately there isn't anything that I can do about this, but if you'd like to speak with our store manager, he'll be in on friday!
SC: YOU'RE A REAL BITCH!!!!!
Me: (wtf? even I'm not sure what I did to deserve that. No matter. I don't do personal attacks, so I hang up on her.)
and then I wait because sure enough, the phone rings again.
SC: ARE YOU THE MANAGER?!
Me: Yes, I am.
SC: WELL, I AM NOT PAYING FOR THIS MOVIE BECAUSE I DIDN'T RENT IT.
Me: I understand, but-
SC: NO! YOU WILL LET ME SPEAK! THIS IS OBVIOUSLY YOUR FAULT LADY. YOUR EMPLOYEE COULDN'T EVEN GET MY NAME RIGHT I HAD TO SPELL IT 4 TIMES FOR HIM (probably because you were yelling and it's storming like crazy outside)!!! NOW I AM THE CUSTOMER AND YOU ARE GOING TO LOSE ME OVER SOME STUPID MOVIE. CAN'T YOU SEE HOW MANY TIMES I'VE RENTED I'VE BEEN HERE FOR YEARS! I HAVE NO KIDS, MY KIDS DON'T EVEN LIVE WITH ME ANYMORE AND I'M NOT PAYING.
Me: ...
SC: ...
SC: HELLO?!?!?!?!?!
Me: I'm here.
SC: WELL?!
Me: Like I said, there's nothing I can do. I am not the store manager. He's the only one with the authority to clear your account.
SC: WHEN WILL HE BE IN?
Me: Friday morning.
SC: WHAT TIME?
Me: 10 am.
SC: AND WHEN WILL HE BE IN?
Me: ...10 am.
SC: THAT'S NOT WHAT I ASKED YOU! I ASKED YOU WHEN HE WILL BE AT THE STORE.
Me: he comes in at 10am!
SC: AND WHAT IS THE NAME OF THIS PERSON?!
Me: (manager's name)
SC: YOU NEED TO LEAVE A NOTE LETTING HIM KNOW I'LL BE CALLING.
Me: I already am.
SC: I AM NOT PAYING.
Me: I'm sure he'll be able to help you. (note: it was sooooo hard to resist being sarcastic with this lady)
SC: THANKS

at least she attempted politeness at the end of it...even though she was still yelling.

[marasbaras]

As a manager, my solution would be to tell her that should wouldn't have to pay because we are terminating her account for non-payment.

Bye now. Please don't make us call security.

[IEatCustomers4Breakfast]

I worked for Blockbuster all through high school and then for a short stint last year too.... I feel your pain, videodrone.

[BaristaTrav]

$10 says the manager lubes up and gives her what she wants..

[Nashida]

$10 says the manager lubes up and gives her what she wants..

Count me in. I needs my pizza.

[videodrone]

$10 says the manager lubes up and gives her what she wants..

My manager's a good guy. Unfortunately, he has to follow the rules that corporate has given him and that means giving this lady whatever she demands so they keep a customer.
In any case, I'll find out what happens tomorrow.

[lordlundar]

$10 says the manager lubes up and gives her what she wants..

Pass. I don't have the money for a sucker bet.

[Music Mo-Gal]

SC: WHEN WILL HE BE IN?
Me: Friday morning.
SC: WHAT TIME?
Me: 10 am.
SC: AND WHEN WILL HE BE IN?
Me: ...10 am.
SC: THAT'S NOT WHAT I ASKED YOU! I ASKED YOU WHEN HE WILL BE AT THE STORE.
Me: he comes in at 10am!

Huh???? That makes no sense! Crazy lady.

[EmiOfBrie]

Huh???? That makes no sense! Crazy lady.

It makes perfect sense in customer-ese. After all, every customer knows that the managers just LOVE being bugged the moment they walk in the door, whether it be at the actual start of their shift or 15 minutes before.

[videodrone]

Update: We suspect she called in today, but aren't quite sure. My boss answered the phone and...
she says: "ARE YOU THE OWNER?!"
Boss: uhm...I'm the store manager.
Her: -click-

um...okay. I hope she knows that if she refuses to talk to anyone above me about the situation she's going to end up owning and paying for the movie...

[BaristaTrav]

To be continued.. quite sure I'll still get my $10. (and I get it.. not your managers fault. If most managers are spineless, then corproate is just plain impotent.)