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<sigh> more incidents in Textbook Hell (yep, still long)
Sometimes I hate being the only cashier with the power to do refunds on a shift. Quick explanation for some of these stories. The deadline for refunds on books was yesterday. If a book was first purchased yesterday or today, (or for the next 2 days, I think), then we're offering a 24 hour period to get a refund.
Naturally, people had problems with the fact that the rules actually applied to them. Behold, the highlights (or lowlights?) of my 4.5 hour shift today.
Three is most DEFINITELY a crowd!
Now, the SC wasn't actually the uber sucky one, but it was her two friends (F1 and F2) that goaded on the suck and escalated it to Defcon 3 in 0 to 15.
SC: I need to return these books.
Me: I'm sorry, ma'am, but your receipt states yesterday was the deadline for you to get a refund.
SC: Really? And there's no way around that?
Me: No, ma'am, I'm sorry.
SC: Well, could I sell it back?
Me: Yes, ma'am, the counter for buybacks is that way.
F1: <Butts in> Wait, yesterday!? That's less than 24 hours ago, she can still get a refund!
Me: <wtf is this...?> I'm sorry ma'am, but our policy states--
F2: No! The university DROPPED her from her class. you HAVE to give her a refund!!
Me: <Getting bewildered> Um, actually-
F1: What kind of service is this! You're just going to make her sell the book instead of refunding her cuz the university screwed up?
F2: There's gotta be someone here better than you. Find a manager!
F1: <To SC> See, you have to demand to see a manager, cuz she can't do nothin.
Me: <To all 3 of them> I'm sorry, but our policy clearly states--
SC: I'd like to speak to a manager, please.
F1: Yep, a manager.
F2: So go call one and stop wasting our time!
Me: <Rather than call for one over the PA, I go find one in person to explain how I'm being triple teamed, and to get away for a minute>
Manager K goes up to talk to the 3 of them, and the two friends keep harping at him about how he HAS to give her a refund, while the original customer is getting progressively suckier by the second, thanks to the influence of Tweedleditz and Tweedledunce. I know they irritated my manager because after F1 yelled that he had better get off his ass and start providing customer service, he snapped back.
"Maybe if the two of you would shut the hell up, I'd be glad to provide service to the actual CUSTOMER."
I didn't see or hear what came next but the 3 left in a huff, and SC was still holding her book, so no refund for her.
Er...thanks for the threat...I think...
Had another woman try to do a refund after the deadline. When told there was nothing I could do for her, she gets riled, and storms off throwing back one last thing at me,
"Now i see why you have the cops up in here. Cuz I'm about to go apeshit on y'all for your stupidity!"
I look at said police officer, he looks back at me, and she gets escorted out of the store.
That's right, be smug that my manager is a moron...
Yet another return
SC: So, um, I need to return these books.
Me: <Spiel about it being after the deadline>
SC: Well, yes, um, but i was going to um do a masters in Nursing. But, um, I decided it was too much with my PhD program, so um, I only bought them Saturday. That means you only gave me um, less than two days to return them. (Yes, she DID use um THAT MANY TIMES!)
Me: Yes, but that's the policy.
SC: Well, is there someone I can um talk to. Because um, I want my refund.
I go hunting for a manager, and find D, our female manager instead. Explain the situation and she goes out to talk to the customer who gave me her life story filled with ums. I go back up a few minutes later and D tells me it's ok to refund her books, even though she took them all out of the packaging. Her reason? Because, despite the SC being bitchy with me, she was nice to D. And she'd bought one of D's favorite style of shirt.
That's right. $750 refund. Because D was happy she'd bought a SHIRT.
Gods, I wished K had been the manager I'd found...
So glad my pain amuses you
I was finally ringing up a purchase for this asshat. I pull out a bag to put his books in. Now, our bags have some sturdy reinforced bottoms, since they're holding textbooks and all. They're also in boxes behind the registers which means they're flat and you have to open them up when you get one out. I pull one out, grab the handles and flick my wrist and they usually come open easily. Now, this time I flicked my wrist a little too hard apparently. Because the bag whipped up and smacked me in the chest hard enough to leave a red welt down my boobs.
It still stings a bit...
And this guy starts LAUGHING. Not a "oh wow, I'm kind of amused and amazed that happened." kind of laugh you hear in situations that seem kind of surreal.
No, it's a "Wow, you caused yourself enough pain to actually make you pause and wince, and I think it's GREAT that you're hurting." kind of laugh. He was positively gleeful that I'd managed to give myself an injury that actually had me pause in pain.
Yeah, up yours, too, asshole.
So, adding to my list of ways for creative self injury: I hurt myself with an empty bag. Go me.
Yeah, I'm sure that's what REALLY happened...
Guy tries to return books.
Guy has no receipt.
Guy gets belligerent and claims he was never given a receipt because we kept it and didn't want him to get his money back.
Guy claims we stole his money.
Guy claims we are all going to get arrested and going to Hell.
Guy looks bewildered when cop starts laughing.
Guy leaves without his refund.
Guy forgets to take his books with him.
Cashiers are all laughing at this point. Silly, silly guy. Why are you in college?
Um. Might want to rethink that scam idea of yours...
Mk, this one kind of amused me.
This lady comes up to the register wearing a top so low cut, it vees at her navel. And she is not young enough to pull this look off without a bra, if at all. Gravity at work, cruel as that sounds. She's buying a few thin books, and some scantrons. I ring her up and ask if she wants a bag. She then takes a deep breath, thrusts her chest out at me and...jiggles her boobs at me, for lack of a better word. She then says that's fine, she can fit them into her bag. She proceeds to stick them in her bag, then rummages around, for I assume, a payment of some form. She then smiles, wishes me a good night and proceeds to saunter to the door. I call out to her.
"ma'am you have to PAY for those books!"
Police officer hears me and blocks her path. She tries the deep breath and jiggle maneuver with him. He tells her to go back and pay for the stuff, or get arrested for shoplifting. She seemed shocked and amazed that her boobs had no effect whatsoever on me or the cop. Dejected, she takes the books out of her bag and the cop takes them from her, and advises her that she'll probably never want to come back into our store again. And while we're at it, his partner is waiting for her, to take down ALL her information for a complaint.
Cop (my favorite cop, I've mentioned in past posts) comes up and gives the books back to me, and shakes his head trying not to laugh.
Cop:Can you believe her? Was that actually supposed to work?
Me: Maybe elsewhere, sure, but she had a few things working against her with me.
Cop: Oh really?
Me: Yeah. 1. I'm female. 2.I'm straight. 3. Red welt not withstanding mine are bigger and more impressive.
Cop:
Serious candidate for Dumbest Scammer Ever Award, there.
I know there's more, but this is long enough, and I'm overdue for some cheesecake therapy...
Naturally, people had problems with the fact that the rules actually applied to them. Behold, the highlights (or lowlights?) of my 4.5 hour shift today.
Three is most DEFINITELY a crowd!
Now, the SC wasn't actually the uber sucky one, but it was her two friends (F1 and F2) that goaded on the suck and escalated it to Defcon 3 in 0 to 15.
SC: I need to return these books.
Me: I'm sorry, ma'am, but your receipt states yesterday was the deadline for you to get a refund.
SC: Really? And there's no way around that?
Me: No, ma'am, I'm sorry.
SC: Well, could I sell it back?
Me: Yes, ma'am, the counter for buybacks is that way.
F1: <Butts in> Wait, yesterday!? That's less than 24 hours ago, she can still get a refund!
Me: <wtf is this...?> I'm sorry ma'am, but our policy states--
F2: No! The university DROPPED her from her class. you HAVE to give her a refund!!
Me: <Getting bewildered> Um, actually-
F1: What kind of service is this! You're just going to make her sell the book instead of refunding her cuz the university screwed up?
F2: There's gotta be someone here better than you. Find a manager!
F1: <To SC> See, you have to demand to see a manager, cuz she can't do nothin.
Me: <To all 3 of them> I'm sorry, but our policy clearly states--
SC: I'd like to speak to a manager, please.
F1: Yep, a manager.
F2: So go call one and stop wasting our time!
Me: <Rather than call for one over the PA, I go find one in person to explain how I'm being triple teamed, and to get away for a minute>
Manager K goes up to talk to the 3 of them, and the two friends keep harping at him about how he HAS to give her a refund, while the original customer is getting progressively suckier by the second, thanks to the influence of Tweedleditz and Tweedledunce. I know they irritated my manager because after F1 yelled that he had better get off his ass and start providing customer service, he snapped back.
"Maybe if the two of you would shut the hell up, I'd be glad to provide service to the actual CUSTOMER."
I didn't see or hear what came next but the 3 left in a huff, and SC was still holding her book, so no refund for her.
Er...thanks for the threat...I think...
Had another woman try to do a refund after the deadline. When told there was nothing I could do for her, she gets riled, and storms off throwing back one last thing at me,
"Now i see why you have the cops up in here. Cuz I'm about to go apeshit on y'all for your stupidity!"
I look at said police officer, he looks back at me, and she gets escorted out of the store.
That's right, be smug that my manager is a moron...
Yet another return
SC: So, um, I need to return these books.
Me: <Spiel about it being after the deadline>
SC: Well, yes, um, but i was going to um do a masters in Nursing. But, um, I decided it was too much with my PhD program, so um, I only bought them Saturday. That means you only gave me um, less than two days to return them. (Yes, she DID use um THAT MANY TIMES!)
Me: Yes, but that's the policy.
SC: Well, is there someone I can um talk to. Because um, I want my refund.
I go hunting for a manager, and find D, our female manager instead. Explain the situation and she goes out to talk to the customer who gave me her life story filled with ums. I go back up a few minutes later and D tells me it's ok to refund her books, even though she took them all out of the packaging. Her reason? Because, despite the SC being bitchy with me, she was nice to D. And she'd bought one of D's favorite style of shirt.
That's right. $750 refund. Because D was happy she'd bought a SHIRT.
Gods, I wished K had been the manager I'd found...
So glad my pain amuses you
I was finally ringing up a purchase for this asshat. I pull out a bag to put his books in. Now, our bags have some sturdy reinforced bottoms, since they're holding textbooks and all. They're also in boxes behind the registers which means they're flat and you have to open them up when you get one out. I pull one out, grab the handles and flick my wrist and they usually come open easily. Now, this time I flicked my wrist a little too hard apparently. Because the bag whipped up and smacked me in the chest hard enough to leave a red welt down my boobs.
It still stings a bit...
And this guy starts LAUGHING. Not a "oh wow, I'm kind of amused and amazed that happened." kind of laugh you hear in situations that seem kind of surreal.
No, it's a "Wow, you caused yourself enough pain to actually make you pause and wince, and I think it's GREAT that you're hurting." kind of laugh. He was positively gleeful that I'd managed to give myself an injury that actually had me pause in pain.
Yeah, up yours, too, asshole.
So, adding to my list of ways for creative self injury: I hurt myself with an empty bag. Go me.
Yeah, I'm sure that's what REALLY happened...
Guy tries to return books.
Guy has no receipt.
Guy gets belligerent and claims he was never given a receipt because we kept it and didn't want him to get his money back.
Guy claims we stole his money.
Guy claims we are all going to get arrested and going to Hell.
Guy looks bewildered when cop starts laughing.
Guy leaves without his refund.
Guy forgets to take his books with him.
Cashiers are all laughing at this point. Silly, silly guy. Why are you in college?
Um. Might want to rethink that scam idea of yours...
Mk, this one kind of amused me.
This lady comes up to the register wearing a top so low cut, it vees at her navel. And she is not young enough to pull this look off without a bra, if at all. Gravity at work, cruel as that sounds. She's buying a few thin books, and some scantrons. I ring her up and ask if she wants a bag. She then takes a deep breath, thrusts her chest out at me and...jiggles her boobs at me, for lack of a better word. She then says that's fine, she can fit them into her bag. She proceeds to stick them in her bag, then rummages around, for I assume, a payment of some form. She then smiles, wishes me a good night and proceeds to saunter to the door. I call out to her.
"ma'am you have to PAY for those books!"
Police officer hears me and blocks her path. She tries the deep breath and jiggle maneuver with him. He tells her to go back and pay for the stuff, or get arrested for shoplifting. She seemed shocked and amazed that her boobs had no effect whatsoever on me or the cop. Dejected, she takes the books out of her bag and the cop takes them from her, and advises her that she'll probably never want to come back into our store again. And while we're at it, his partner is waiting for her, to take down ALL her information for a complaint.
Cop (my favorite cop, I've mentioned in past posts) comes up and gives the books back to me, and shakes his head trying not to laugh.
Cop:Can you believe her? Was that actually supposed to work?
Me: Maybe elsewhere, sure, but she had a few things working against her with me.
Cop: Oh really?
Me: Yeah. 1. I'm female. 2.I'm straight. 3. Red welt not withstanding mine are bigger and more impressive.
Cop:
Serious candidate for Dumbest Scammer Ever Award, there.
I know there's more, but this is long enough, and I'm overdue for some cheesecake therapy...
ME WANT!!!
Buuuut... I've never thought jiggling boobs were pretty. Plus, the way you described it, I pictured her reluctantly jiggling her boobs with a "oh god, here we go again" look on her face which sounds so unsexy, perky boobs or not. It's women like that who mess it up for the rest of us - make people think women just use their looks to get through life and therefore no female accomplishments are worthwhile. Urg. 
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