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15 pet peeves I'd Like to share as a cashier.

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  • 15 pet peeves I'd Like to share as a cashier.

    1. Are you open? I stand at the checkout lane with the light on the poll glowing. Yeah if the light is on, I am OPEN. Should I turn it off and leave the register? Typing this I think if a person is that stupid maybe I should! I don't what to have to deal with the idiot any further after such a stupid question.

    2. The question of "how are you doing?" . I need to make a push button device that can play my mood of the day. I get asked this over and over and fing over. I used to just tell people fine. Now I tell them the truth or even tell them if I told you the truth it would get me fired. (I like catching people off guard). The people that really want to know how I am doing always talk to me more than just the opening line "How are you doing".

    3. The weather especially on a nice day. - We have a huge open window all across the front of the store. I can tell how the weather is, stop telling me how nice it is, or how wet it is. I can see it. I do well at predicting weather as it is. I don't need the customer to tell me how happy or sad they are because of the weather. If its nice good for you! I have to work, so I could give to _ _ _ _ s less. If it's wet and rainy while I'm working and a customer complains this is when I love telling them. I'M glad its raining, I am working where it's nice and dry. It could rain all day for all I care.

    4. Do I have to put this up on the belt. - Well where I work I actually got sick of lifting every 24 pack, 12 pack ect. So I made a list of the most common bar codes and put them on a list so everyone there could just scan them. This works out great. So most of the time I can tell them no you can leave the items on the bottom. But what really makes me mad is when people leave the small things, like gallons of milk, laundry soap, toilet paper, and that bag of potatoes ect. Hell even if you are going to leave it on the bottom turn it so I can get to the bar codes. I don't want to hear the "I don't want to have to pick it up again comment" Yeah I don't want to have to pick it up either, yes I get paid to check you out, but you also have to make sure all of your items get paid for. So put them on the belt unless told otherwise! The other thing while on this topic of... I can't lift it up. OH BS you lifted in the cart you can lift it out. If you can't, how the hell do you think it's going to get into your car? Last time I woke up, I didn't see that many people who could levitate things.

    5. Is it coupon Thursday? - At our store we have a Coupon day every now and then always on a Thursday though and customers seem to always think its every Thursday. It's posted in the AD located at the front of the store, sent out in the mail and on a huge POSTER sign saying in big letters saying " ITS COUPON THURSDAY". Besides the the parking lot is filled. When it's not filled usually there is no coupon. Now I understand if you are new to the area and have no clue, but the customers that are frequent and have to ask every damn Thursday drive me insane!

    6. Did you take my $10.00 OFF? - Again tied in with above but this time when it is Coupon Thursday, people generally don't ask but some days it's 10-15 people asking if you took the automatic $10.00 off their $50.00 purchase. I'll admit sometimes I forget when I first get there, but most of the time I don't forget. Majority of the times people ask is when they go way over $50.00 and they have overspent what they wanted to spend. I tell them, "Yes I took it off, you just spent way to much, that includes the $10.00 off."

    7. Credit/Debit card Machine - I realize all places have different credit/debit card machines but for god sake, when the machine says "choose your selection" and it has RED, GREEN, BLUE, YELLOW big boxes with a choice of selection. You would think you a person would select it. Nope they walk up slide their card and ask did it take it. I have to explain each time. No you have to choose the type of card first, then slide the card. Now with this pet peeve, it also comes with the machine telling them when to swipe their card. Most of these idiots think once they swipe the machine takes their card. Then they ask me did it go through? or will put it away WHILE THE MACHINE STILL SAYS , PLEASE SWIPE CARD. Then they will get mad at me because the machine didn't read their card. I just work there I don't make the machines nor read your cards info.

    8. Customers asking what time I get off. - I have yet to know why besides pity bs small talk they ask this question. I am still waiting for my surprise party when I walk out the door.

    9. Wait don't check me out yet. - Customers who insist they put everything on the belt first then you can check them out. What can I say. Just annoying.

    10. Customers who just choose me. - I am tall so everyone sees me. I must stand out like a tower, saying come to me come to me, ill check you out. There can be 3-5 other lanes open and people will have to come to my line or stand inline waiting for me to check them out when none of the other lanes have someone. I have got to the point to tell them, theres other lanes open down that way.

    11. Customers who complain about the self checkout. - If you don't like it don't use it. That simple. Stop bitching about how obnoxious it is , how it takes longer to use than a regular person.

    12. Cell phone users at checkout. - Generally I don't mind if someone gets a phone call while they are checking out, but when people have to stay on the phone through the whole checking out process up until the end when I have to give them the total. That pisses me off! Get off your phone and be respectful of me and the others behind you. People say don't talk on the cell phone and drive. I can see why. I have seen how idiotic people are when they talk and check out.

    13. Smiling at me when they walk up to the check out. - I realize this is a form of greeting possibly, but I find it the total opposite. They have a full cart come to your lane and Smile like HIIIIIIII HERE I AM YOU GET TO CHECK ME OUT! WELL YAY FOR ME!

    14. Walking up to me making smart ass comments. - Comments such as " You look bored, or I thought I'd give you something to do, or you look lonely". I have either said or thought of replying back with things like, "Well you look like an A hole" or No I'm not bored , this is not my bored look, or No I'm not lonely I have a finance at home who loves me , I am just relaxing enjoying a break. * Now if anyone on the forum has any good replies that I could use, let me know I'd love to use them.

    15. Lights off I'M closed - I hate when people walk up to my lane start putting stuff on the belt and I have to tell them, Sir/Mam I am closed and they get pissed because they didn't notice my light was off. Sorry I want to go on break, or go home just like you when you are at work. Would you want some person delaying you from leaving the top 14 idiotic things people do? Doubt it.

  • #2
    Quoth Stlouisx50 View Post

    13. Smiling at me when they walk up to the check out. - I realize this is a form of greeting possibly, but I find it the total opposite. They have a full cart come to your lane and Smile like HIIIIIIII HERE I AM YOU GET TO CHECK ME OUT! WELL YAY FOR ME!
    I've noticed that smiling (and greeting them) to the cashier actually means I get better service. Might be the difference between this and this ...

    Comment


    • #3
      Actually, I don't see anything wrong with 2, 3, or 13. The other ones though, yeah, I hated that too.
      "But I don't want to be among mad people."
      You can't help that. We're all mad here. Every fucking one of us.

      Comment


      • #4
        Quoth Princess-Snake View Post
        Actually, I don't see anything wrong with 2, 3, or 13. The other ones though, yeah, I hated that too.
        13 depends on the kind of smile though. If it's a genuine smile that's one thing, but so many customers just give this evil grin like it makes their whole day to *gasp* give the cashier work to do.

        I can sympathize with 2 and especially with 3. No point in rubbing it in if it's a beautiful day out and some poor schlub is stuck at work. We've all been there.
        Last edited by katie kaboom; 09-04-2008, 07:51 PM. Reason: added something
        Never underestimate the power of stupid people in large groups.

        Comment


        • #5
          Yeah, now that you put it that way, I see your point. But 3 still doesn't bother me. Probably because I don't go outside much anyways.
          "But I don't want to be among mad people."
          You can't help that. We're all mad here. Every fucking one of us.

          Comment


          • #6
            I can sympathize with you on some of them, but I think you need to give your customers a little more credit with the first few. #1 is sounding a little melodramatic.

            However, I'm ready to punch the guy in the face who says to me, "You look bored" or "You look like you need something to do". Grrrrrrrrr
            Check out my cosplay social group!
            http://customerssuck.com/board/group.php?groupid=18

            Comment


            • #7
              Number 2 is just an opening greeting to which "fine" is an appropriate answer.

              Sorry, but it's not sucky. It is sucky if you get an attitude behind answering that question.

              Sort of the same with number 13.

              Most of the others I can sympathize with.

              Comment


              • #8
                Quoth Gabrielle Proctor View Post
                I can sympathize with you on some of them, but I think you need to give your customers a little more credit with the first few. #1 is sounding a little melodramatic.
                Eh, it does get old after awhile though. If a cashier is at the register, the light is on, and they're not directing you to another lane, it's probably safe to assume they're open.
                Never underestimate the power of stupid people in large groups.

                Comment


                • #9
                  Quoth katie kaboom View Post
                  Eh, it does get old after awhile though. If a cashier is at the register, the light is on, and they're not directing you to another lane, it's probably safe to assume they're open.
                  I understand that. Me? I'm completely sick of "Where are you guys moving to?...Where's that?...Where?...Oh...Okay....Is the store going to be bigger? Is it going to be as big as the store in xxx city? No? Why not?!"

                  In my head, I'm feeding this person's lifeless body to a wood chipper, but I don't complain(well, until now) because that person doesn't know I've answered all the questions about a million freakin' times already.


                  "Number 2 is just an opening greeting to which "fine" is an appropriate answer."

                  True enough. I can see it being sucky on the customer's part if after you answered, "Fine" They say, "Just fine? You should be GRRRRRRRRREAT! Today is a beautiful day!" I appreciate that you think it's a beautiful day, but I can't enjoy it. Just don't rub it in my face. Plus, the ppl who put on the fake happy creep me out.
                  Check out my cosplay social group!
                  http://customerssuck.com/board/group.php?groupid=18

                  Comment


                  • #10
                    Quoth Gabrielle Proctor View Post
                    "Just fine? You should be GRRRRRRRRREAT! Today is a beautiful day!"
                    Someone said that to me once. I asked if he really truly wanted to know how I was, he said so I told him.

                    He left very much depressed.
                    Now a member of that alien race called Management.

                    Yeah, you see that right. Pink. Harness.

                    Comment


                    • #11
                      Quoth Gabrielle Proctor View Post
                      an opening greeting to which "fine" is an appropriate answer."

                      True enough. I can see it being sucky on the customer's part if after you answered, "Fine" They say, "Just fine? You should be GRRRRRRRRREAT! Today is a beautiful day!" I appreciate that you think it's a beautiful day, but I can't enjoy it. Just don't rub it in my face. Plus, the ppl who put on the fake happy creep me out.
                      Yeah, I can agree with that.

                      Comment


                      • #12
                        Quoth Stlouisx50 View Post
                        14. Walking up to me making smart ass comments. - Comments such as " You look bored, or I thought I'd give you something to do, or you look lonely".
                        Suggested reply:

                        (monotone, expressionless voice)
                        "One moment. My regeneration cycle is almost complete.
                        (pause)
                        "We are the Borg. You will be assimilated. Resistance is fut...
                        (snaps head. pause. snaps head again.)
                        (obviously forced smile. ridiculously happy and excited voice. vacant eyes.
                        )

                        "Hi! Welcome to Big Box Store! Are you ready to check out? Isn't it a beautiful day?"
                        Last edited by South Texan; 09-04-2008, 11:25 PM.
                        "Ignorance is no excuse for a law."
                        .................................................. ..................- Alfred E. Newman

                        Comment


                        • #13
                          O_O...holy crap, it sounds like you work in a place just like I used to! Is it a grocery store? Is there a "-" in the middle of the name? Is their slogan something to do with smiles in aisles (even though it's a flat out lie)?

                          Either way, I know exactly what you mean by every point you said...except for the being tall =P of course, that still never stops them, though for me it's usually just because I'm the only one at one section of registers and the customer is too lazy to walk 20 feet to one of the three open registers where the cashiers are chatting away.
                          We Pick Up the Pieces

                          Comment


                          • #14
                            A lot of these do seem very annoying, but being peeved by your customers smiling, saying how are you and talking about the weather? These are just normal ways that people interact. Customers can think of hundreds of ways to abuse you, I don't consider these personally annoying and if you work in basically any customer service or office enviroment, small talk is an essential skill.

                            On the coupon Thursday thing, I can kind of understand both sides. (I know which store you work for, I live in the STL metro area). They have coupon Thursday for a hundred weeks in a row and then suddenly, no coupon Thursday, and then back to coupon Thursday the next week. So I can see the confusion. You are right, however, in saying that they should look at the ads!
                            "Lady, people aren't chocolates. Do you know what they are mostly? Bastards. Bastard-coated bastards with bastard fillings"-Dr. Perry Cox

                            Comment


                            • #15
                              Quoth walking with scissors View Post
                              A lot of these do seem very annoying, but being peeved by your customers smiling, saying how are you and talking about the weather? These are just normal ways that people interact. Customers can think of hundreds of ways to abuse you, I don't consider these personally annoying and if you work in basically any customer service or office enviroment, small talk is an essential skill.
                              This. people who greet ME, ask how I'm doing, etc etc, seem very genuine and I can easily have a nice pleasant conversation with them. It usually ends with ending the transaction have a good chuckle and closing it with a cheery 'have a nice day!' I totally LOVE this. It certainly beats the people who come up to the counter, refuse to look you in the eye, throw money on the counter, grunt, and grumble as they walk away. But it seems that has nothing to do with the person behind the counter, they are just naturally unhappy.

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