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So the mall suffered a freak Power Outage, which effectively nuked the 20 yr old Computers. Lucky us, the registers still work. Joy.
Anyway, a woman comes in and wants to return stuff. No problem.
Oh wait, problem: She has the receipt for all but two items. SURPRISE: it's for two $25 Travel books, the expensive ones of the lot of returns.
Problem is compounded by two facts: She's going to Italy TOMORROW, and SHE HAS A BAD ANKLE!! So she waited until the last minute to return items, and she's crippled, only one of which is physical, and going halfway around the world. Swell.
So she's moaning and bitching because the other store told her that she can return them with no hassle (Right......) and that she can't return them from tomorrow on, and she wants it put onto her Credit Card as she spent alot of money on them. I hold my ground telling her that she either get's store credit, or she goes back home, finds the receipt, and comes back. She relents and goes for Store Credit, trying to admonish herself that she's a "stupid cunt" (No joke, she actually said that).
Then I find a horrible shock: The register's are still on, but they are quite limited in what they can and cannot do. I can do Cash/CC returns, but not Store Credit. So I apologize, and recommend that she goes over to the other store. Lady won't hear it. She hates the other store, and can't because of her ankle (and she's going on a trip? WTF?)
So another Co-Worker comes up with a clever idea: Writes a note "excusing" the refund so the lady can come back after her trip (which she won't end after October 15th) and return them without penalty. I make him write it just to punish him for coming up with the idea.
As she leaves, I turn to my co-irker and he replies back "Hey, I drew it out as long as possible. The longer it takes....." I nearly throttle him before he finishes the sentence.
Anyway, a woman comes in and wants to return stuff. No problem.
Oh wait, problem: She has the receipt for all but two items. SURPRISE: it's for two $25 Travel books, the expensive ones of the lot of returns.
Problem is compounded by two facts: She's going to Italy TOMORROW, and SHE HAS A BAD ANKLE!! So she waited until the last minute to return items, and she's crippled, only one of which is physical, and going halfway around the world. Swell.
So she's moaning and bitching because the other store told her that she can return them with no hassle (Right......) and that she can't return them from tomorrow on, and she wants it put onto her Credit Card as she spent alot of money on them. I hold my ground telling her that she either get's store credit, or she goes back home, finds the receipt, and comes back. She relents and goes for Store Credit, trying to admonish herself that she's a "stupid cunt" (No joke, she actually said that).
Then I find a horrible shock: The register's are still on, but they are quite limited in what they can and cannot do. I can do Cash/CC returns, but not Store Credit. So I apologize, and recommend that she goes over to the other store. Lady won't hear it. She hates the other store, and can't because of her ankle (and she's going on a trip? WTF?)
So another Co-Worker comes up with a clever idea: Writes a note "excusing" the refund so the lady can come back after her trip (which she won't end after October 15th) and return them without penalty. I make him write it just to punish him for coming up with the idea.
As she leaves, I turn to my co-irker and he replies back "Hey, I drew it out as long as possible. The longer it takes....." I nearly throttle him before he finishes the sentence.
Eric the Grey
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