BOGO beeyatch

[EmilyRose1982]

I know I haven't posted for a while, and there's a reason--I haven't had any SC's for a while!!

Until today.......

All weekend we had BOGO coupons at my coffee store, which were printed on receipts for purchases made during the weekend, and were only good for that weekend.

So today is Monday, the BOGO coupons are null and void.

In walks SC, a morose bitch with an EXTREMELY thick Russian accent. On top of the accent, she mumbles and speaks in one-three word phrases.

She walks up to me, I give her my polite greeting, and she orders her usual, a French Vanilla Latte. She muttered something about a coupon, but she didn't hand me one, and once I repeated her order back, she didn't dispute it. After paying, she wandered to the PicCup counter, where my coworker presented her with her drink.

She starts saying "buy one, get one" over and over, and I calmly explain to her that those coupons were only for the weekend, and that she never showed me one. She starts arguing with me in her disjointed English, all I really understood was "no" and "buy one, get one". She tried to tell me she got a receipt this morning, and handed me one.

It was the receipt I had given her two minutes before--it had the date, time and my name on it.

I had lost my patience with her at that point, narrowed my eyes and said "No, I just gave you this receipt, and there's no BOGO coupon on it".

After rooting through her purse for another minute or so, she shook her head, rolled her eyes and said to me: "You're a terrible woman" and then stormed out.

Sure I could've done something nicer for her, but this is one of the Russians that I posted about a while ago who left their sunflower seed shells all over our lobby floor. She's a bitch, plain and simple. I was polite, she was trying to weasel a free drink out of me, and I don't go for that shit.

I just hope she doesn't sic the Russian mafia on me...

[Danno]

Reminds me of "Nickel Day" at the custard stand. Buy one, get one for a nickel, you know the drill. The event always takes place on a Monday in October.

Without fail, after Nickel Day we always get people on the following few Mondays who just assume that every Monday must be Nickel Day. Some even ask for "that Monday special."

At least that assumption is semi-understandable though. Some people don't get the buy one/get one aspect of the day, and just assume that you can buy everything for a nickel in unlimited quantities. Heck, with a twenty dollar bill you'd be able to buy everything in the store!

[CoffeeMonkey]

I HATE the register coupons. All it gets me is...

People who want the dollar off even though they forgot/didn't get the coupon.
People who DON'T UNDERSTAND that you have to use the dollar off coupon the same day.
People who think it's stupid to have a same day coupon and it should be good the next day, too, and insist on telling me this.
The general people who can't read the damn thing and figure out what they can get with it without a lecture, strategy guide, and visual aids.

Including the two bitchy women, who are at the top of my shit list right now. They got there by bitching about the refill policy. They drink coffee with steamed milk. Cafe au Lait to the rest of the world. We give free refills on coffee, but that's it. They want free refills. Last spring they threw a fit because I was going to charge them. Now, I can see their point, since why pay for the full drink again when you get half of it for free anyway. But quit bitching about it. So now they get the free refills in absense of any corporate policy that I or my (then) manager could find.

But it's never enough! I have seen them three or four times since the school year started, and there's something to complain about EVERY SINGLE TIME. Worse, the complainiest one has started to laugh as she brings her drink up to the counter to complain about it. She seems to think that she's making light of the situation, but all it really does is illustrate that she KNOWS she's being whiny and difficult, and does it anyway.

They also address me with my name in a revoltingly familiar way. I think they're either trying to foster a false sense of comraderie, or they buy into that "call the service person by their name to get better service" BS.

...terribly sorry, OT rant over. It all just...came out, somehow.

[EmilyRose1982]

I HATE people who abuse the free refill.

We have one asshole that comes through the drive thru at least 8 times a day for refills. Normally I wouldn't care, but he's just rude about it.

He drives right over the sensor plate, past the speaker, and to the window. When I approach the window, he's sitting there, chugging the last bit of his coffee, which just looks nasty.

When I open the window, he merely holds his nasty cup out to me and says "light roast!" and that's it. He never even thanks us, he just drives off. Prick.

And then I love the people who think that just because they bought a mocha, latte, etc, theyre allowed to the free coffee refills. Um, if you didn't buy coffee of the day in the first place, you're not really eligible for a refill--that's why they call it a REFILL.

I give it to them anyway, usually so I don't have to listen to them bitch.

There are a LOT of penny pinchers in my store's neighborhood. >.<

I just love the assholes that give me crap about us not giving free refills on Cold Press Iced Coffee.
"Why can't I have a refill? It's the same as the coffee, just iced!"
Actually it's not, we only have so much for each day, it takes at least 12 HOURS to make, and it's not exactly cheap to make either.

Ok, that's enough ranting for now.

[DevilBoy]

In walks SC, a morose bitch with an EXTREMELY thick Russian accent. On top of the accent, she mumbles and speaks in one-three word phrases.

I have had the same thing happen to me before.
SC walks in with a thick, foreign accent and seems to not understand whatever you explain to them.

In reality, many of these people speak English just fine... and with a minimal accent.

How do I know, you ask?

On no less than four occasions, with four different SC's, I had a HELL of a time with them at the bookstore I worked at. They mumbled, muttered, spoke to their companions in their native tongue, then come back at me with a garbled, broken English that makes Tarzan seem eloquent and refined. They all wanted something either discounted or free, and looked at me like the RCA Victrola dog when I repeatedly explained why they couldn't have what they were asking for.
Eventually they all gave up and moved on.

I have witnessed these exact same SC's in an establishment other than the one I was working in at the time. They spoke very clear, intelligible English when dealing with the staff at these places.

Sometimes an SC with an accent will try to play the "dumb foreigner" and attempt to get sympathy from you. Some of them are VERY, VERY convincing... until you finally see them somewhere else... and they aren't acting like an SC (or at least not as much of an SC).

[CoffeeMonkey]

I HATE people who abuse the free refill.

We have one asshole that comes through the drive thru at least 8 times a day for refills. Normally I wouldn't care, but he's just rude about it.

And then I love the people who think that just because they bought a mocha, latte, etc, theyre allowed to the free coffee refills. Um, if you didn't buy coffee of the day in the first place, you're not really eligible for a refill--that's why they call it a REFILL.

Oye. Now, we'll give coffee refills on the bar drinks, no problem. But for us, refills are only if you're IN the store. You don't get to buy one coffee and then get free refills until the cup disintigrates, too bad, so sad. If you've left the building or the patio, tough shit for you.