it wasn't a f***ing personal call! !@#@@#$

[elysia]

Got two of them in a row first thing this morning.

SC # 1 was a decietfully sweet looking old lady. She was nice at first and her
total was high so I thought to myself, what they hey, I'm going to give her 15% off the packaging cost.

Me: Your total comes to $$xx.xx
SC: Oh, well why is it so much higher than the last thing I sent? Its the same address.
Me: here we go. Oh, well this time you had to buy a box, did you have to buy one last time? Also it might be a bigger or heavier package than the one you sent before.
SC: **goes on a tirade about the detailed contents of her last box and how its questionable that its "so much higher" than last time (so much higher being about $3 as far as I can tell) and how she is going home to find her reciept and bring it in and show me how right she is and how wrong I am.**

What is it about the way old people can look at you that makes you feel horrible like you are ripping them off even when you just gave them a discount? Why can't I just learn my lesson and stop being nice? It always backfires.

Ok then this:
My manager, who is a talker, calls from the other store. I'm on the phone with her when this jackass walks in.

Me: (to manager) "Haha yep.... cool, ok I have to go a customer just walked in."
(she keeps talking.)
Me: "Hehe, cool. Yep. Yep. Ok I have a customer I'll call you back."
(she says bye and hangs up)
SC: **all pissy** "Yeah, don't you hate it when your personal calls get inturrupted by a customer?"
Me: "....uh, that was my manager."
SC: "It sounded like a pretty personal call to me."
Me: "We are on good terms?"
SC: "Whatever. I need the address to the FedEx office."
(our competitor, lol)
Me: .......

[Qaeria]

SC: "Whatever. I need the address to the FedEx office."
(our competitor, lol)
Me: .......

Ya, and I need a Million dollars. Who do you think is going to get their wish first?

[The Grim Shipper]

I used to do the same, but after an incident or two I'll only discount my regular non-SCs, even then only occasionally, and I make sure they know I'm cutting them a break and why, even if it's "just because".

We also get calls and walk in customers looking for our direct competition's address/phone number.

[powerboy]

The part about the "personal calls".

I get that at work also. My boss who loves to talk and will not shut up. So whenever a customer comes in and I am on an important call from the boss, they think that I am having a personal call. I cannot help it if I have a good friendship wit the boss.

[PepperElf]

SC: "Whatever. I need the address to the FedEx office."
(our competitor, lol)

"Go get a phone book"

[depechemodefan]

Maybe you should have called the manager back and got the SC to have his ear talked off by said manager.

SCs just don't realize it cost nothing to be polite. Now on the other hand, for a CS....

[bainsidhe]

Why does it cost more? Tell me, does it cost more to fill up your gas tank now than it did last year? Yeah, our trucks use gas too.

[friendofjimmyk]

I was at Blockbuster one day and made my way to the register with my rentals. The clerk was on the phone and it seemed as though it was a personal call due to the informal nature of the side of the conversation I was listening too. It seemed to go on and on forever and I admit, I was getting upset. He looked at me at one point with the look of "HELP!" while he rolled his eyes.

He finally got off the phone and stated that he was sorry but it was a manager from another store who is a bit long-winded and its hard to get her off the phone. I understood, but still believe that something should be done to managers who do this! If an employee says, "gotta go, there's a customer" the manager should know better than to drag the call out.

[AriRashkae]

Ah, but those managers are cut from the same cloth as SCs. "I don't care what else you have to do, I'm more important." I have an aunt like that. I love her to death, but there are times I want to kill her. She lives next door, comes over to visit my grandmother almost every day, and calls at least 3 times after she leaves (and she leaves at 5 PM). I've started answering the phone from her with. "Yes, I got the mail, (and on Thursdays I add) yes, I know tomorrow's trash and <insert recycling>, yes I saw the food you handed me put on the counter, and yes, I know the calves are out. They're supposed to be out. Anything else?"

[Slytovhand]

...but still believe that something should be done to managers who do this! If an employee says, "gotta go, there's a customer" the manager should know better than to drag the call out.

There is. You tell the manager that last time you got caught on that long call with them, the customer complained - and wanted to send it to head office.

[Rapscallion]

SC: **goes on a tirade about the detailed contents of her last box and how its questionable that its "so much higher" than last time (so much higher being about $3 as far as I can tell) and how she is going home to find her reciept and bring it in and show me how right she is and how wrong I am.**

Reminds me of when I went to the Post Office yesterday to return a mispicked delivery. A woman at the counter didn't believe for what felt like forever (perhaps two minutes) in a loud tone that she wasn't getting as many Euros for her money as she did last year.

Never read the news?

Rapscallion