I am so offended

[vacation_rentals_suck]

Guest: Dave, I am very upset, in fact I am furious

Me: ok

Guest: no it's not ok, I got my confirmation and I feel this letter that came with it was very generic and impersonal. I rented there the year before last and you people didnt even bother to thank me or welcome me back and a handwritten letter would be nice so I know someone took the time for me.

Me: well I do apologize

Guest: what are you going to do to make this up to me? I am deeply hurt by this. I am shaking right now.

Me: what do you want us to do?

Guest: How much did I pay?

I tell her

Guest: shut up, I know how much I paid....I want compensation for this

Me: well I will be happy to transfer you to a manager

Guest: no you'll not transfer me.....you will tell your manager to call me

Me: she is right here ma'am....I can put her on the phone

Guest: No you will tell her to call me...here is my number

Me: ok

Guest: repeat it back to me

I repeated it then I transferred her anyway....I heard her scream at the manager that she told me not to transfer the call. She was screaming so loud the manager had to hold the phone away from her ear.

[Fungus]

Good lord, is she even capable of wiping her own nose without help? She is pathetic. Get over yourself lady. She's shaking. There are people all over the world starving, like in Haiti for instance, and she is mad about not getting a letter? What a pig.

[Evil Queen]

Holy Snafu batman!

Excuse me, ma'am? Does this rag smell funny to you?

[Broomjockey]

Wow. There's how many properties? And how many people rent them on a returning basis? I honestly think this lady's cracked. She's round the bend and up the wall. I think she's got deep-seated psychological issues that would take not only digging up Freud to figure out, but Tesla as well (for the inevitable shock therapy).

[Blade_Raver]

Wow.. sounds like your caller had a case of "Precious Snowflake" disorder..

I'm sorry to hear that you deal with such asshats.

[bainsidhe]

Nicely played. Now that the woman is screaming at manager, it means the manager will be less inclined to bend to the insane will of customer-lady and give her whatever she wants (I mean, we can hope, can't we )

[HorrorFrogPrincess]

Oh, yeah, I expect a handwritten letter, welcome by the staff, and a freaking red carpet every time I enter Disneyland. 'Cause, you know, I go there once a year. They better remember me! *rawr*

Precious Snowflake Syndrome, indeed.

[protege]

I honestly think this lady's cracked.

I don't think she's cracked...but rather than she's *on* crack

Seriously though, the only place I've *ever* gotten a letter, is from my family's rental on vacation. After staying in the same place well over 20 years, we know the owners.

[Shards]

Actually, I'm going to guess she's old.

My grandparents often talk about 'back in the olden days', when people knew eachother, and were polite, and noticed when the same name appeared on the guest book of a hotel twice, especially once they saw the repeat customer and recognized them.

You know, back when going more than two or three towns over from your home was a luxury few could manage, and the majority of decisions regarding hotels were made my local management staff, not corporate.

Oh! It also explains why she wanted a handwritten note, because very few people born late enough to grow up with computers write notes anymore, and very very few people born after the 50s care.

[Crazeyal]

Yeah.. SOMEONE was born to money, and doesn't have QUITE as much as they think they do. When you ACTUALLY rate that sort of treatment... There is usually someone PAID to make such calls. So you fail automatically ..DEAR..

[South Texan]

I rented there the year before last and you people didn’t even bother to thank me or welcome me back and a handwritten letter would be nice so I know someone took the time for me.
(emphasis added)

Good Grief. Can you imagine the "perks" she is going to expect when she arrives just because she rented from you one time two years ago?
Now this, ladies and gentlemen, is a true entitlement whore.

Guest: No you will tell her to call me...here is my number
…
I repeated it then I transferred her anyway....

Now, there was no reason to antagonize her further. Simply take the message and "lose" it under a puddle of spilled coffee such that it no longer was legible and "accidentally" got thrown out with the paper towels used to clean up the spill. You could defend yourself by stating that you knew the message was SO important that you decided to keep it with you and give to the manager personally (when she had time to dedicate her full attention to it, of course) and this unfortunate accident happened while it was on the desk where you had placed it so you always could see it.

[Tito]

Wow, what a b*tch! Please tell us the manager did not cave to her & give her compensation?

[Irving Patrick Freleigh]

People would not want handwritten letters from moi if they saw a sample of my handwriting.

Looks like the pen projectile vomited all over the paper, it does. My printing is only marginally better.

I do believe I've told the story about the representative from some college at a college fair chastising me for my poor handwriting.

[Getoutofmylobby]

Wow. How desperate can people get for a discount? Do they have to sink so low as to yell and whine?

Pretty soon someone will walk into the lobby of a hotel with a black lab puppy and a .357. "Give me a free room or I will shoot this dog."

[depechemodefan]

I can imagine if you didn't transfer the call, just gave the manager the note, and the manager would have called her. Either, A) The manager would have called her at tea time B) The manager would have called her when she was on the pot C) The manager called and the maid would have taken the message D) Manager called her when she was out.

This would lead to the woman complaining, "Why did you call me when I was busy/not at home?! Couldn't you have used telepathy to know when I wanted you to call me?!"