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I could on on and on about things customers do that suck.. But here are my top three complaints about customers. Keep in mind that I have worked retail since the age of 16 (I am now 27), and these three things have happened at every retail job I've had.
First (and most annoying), I am not a babysitter. Do not drop your kids off at my store while you go on a three hour shopping spree. Your kids are not as well behaved as you would like to think. They make my job 10 times harder while they are in my store. Not only do they DESTROY everything in sight, they also bother my paying customers. Here are some actual stories of kids that were dropped off that I had to deal with:
Story 1 . . . A dad drops off his 6 year old son in my store, I'm used to this happening, so I really think nothing of it at the time. The kid is actually pretty good, just looks around for a while and asks me some questions about certain games I have in stock (I currently work at a video game store as an assistant manager). There are no other customers in my store at this point, so I put a game in for this kid to play while his dad is god knows where. I actually forget the kid is there, being very busy processing shipments and what-not. about an hour later the kid comes up to me and asks if there is a bathroom he can use. I told him there is not, but the ice cream place next door has one. His dad has told him not to leave my store so he says he'll hold it. 10 minutes pass when I see the kid grabbing himself and it's at this point I know that he cannot hold it. I ask where his dad is and the kid tells me "he's at CHAMPS with his friend." Champs is a bar across the street from my store, I am APPAULED. I ask the kid for his dad's number and he doesn't know it. I am alone in the store and cannot leave or I would have taken the kid to the restroom myself, so I tell the kid that maybe his dad will be back soon and to try not to think about it. He tells me he cannot hold it any longer and at the same time pees in pants...not only am I MORTIFIED, but I am pissed beyond belief, not really at the kid, but at the dad. I called the mall security guy, tell him the story, he agrees to clean the kid up for me. While the kid is getting cleaned up the dad shows up. first thing outta his mouth is "WHERE THE HELL'S MY SON?!" I tell him what happened and he has the nerve to be angry with ME!!! I give him a piece of my mind ...
Story 2 . . . A lady drops her 3 little devils off while she goes shopping. Right away I can tell they are going to be a handful, in a matter of 20 minutes they have broken four game controllers, open brand new products (that cannot be sold NOW that they are opened) and have somehow broken a shelf. They have also spit out whatever candy they had in they're mouths and ground it into the carpet. When the mom gets back I see her waving for them to come out side.. I say "no, you tell your mom to come in the store." She gets in and I start ringing up all the things that they've opened and broken. She gives me a look and tells me she's not paying for it. I call the police, she pays, game over...bitch.
Second, When trying to get my attention, a simple "excuse me" will do. Do not under any circumstances touch me. Don't grab my arm, pat my head, or tap my shoulder. I don't touch you (be glad I don't because I'd punch you), so don't touch me. And, after I ask you politely not to touch me, do not get all huffy & pissy like you have no idea what I'm so upset about.
Third, When calling my store for a price or to see if something is in stock, do not treat me like I'm lying to you if I tell you we don't have something that you want. If you are so concerned about it, come see for your damned self! I am not your personal shopper, nor do I have time to play 20 questions with you over the phone. Don't call and say you have 1 question when you really have 50 PLUS extra instructions for me to follow...like, make sure no one has ever touched the case, and I don't like DARK red, just red red..WTF. Get a clue people. Get off your lazy ass and come shop for your self.
The End
First (and most annoying), I am not a babysitter. Do not drop your kids off at my store while you go on a three hour shopping spree. Your kids are not as well behaved as you would like to think. They make my job 10 times harder while they are in my store. Not only do they DESTROY everything in sight, they also bother my paying customers. Here are some actual stories of kids that were dropped off that I had to deal with:
Story 1 . . . A dad drops off his 6 year old son in my store, I'm used to this happening, so I really think nothing of it at the time. The kid is actually pretty good, just looks around for a while and asks me some questions about certain games I have in stock (I currently work at a video game store as an assistant manager). There are no other customers in my store at this point, so I put a game in for this kid to play while his dad is god knows where. I actually forget the kid is there, being very busy processing shipments and what-not. about an hour later the kid comes up to me and asks if there is a bathroom he can use. I told him there is not, but the ice cream place next door has one. His dad has told him not to leave my store so he says he'll hold it. 10 minutes pass when I see the kid grabbing himself and it's at this point I know that he cannot hold it. I ask where his dad is and the kid tells me "he's at CHAMPS with his friend." Champs is a bar across the street from my store, I am APPAULED. I ask the kid for his dad's number and he doesn't know it. I am alone in the store and cannot leave or I would have taken the kid to the restroom myself, so I tell the kid that maybe his dad will be back soon and to try not to think about it. He tells me he cannot hold it any longer and at the same time pees in pants...not only am I MORTIFIED, but I am pissed beyond belief, not really at the kid, but at the dad. I called the mall security guy, tell him the story, he agrees to clean the kid up for me. While the kid is getting cleaned up the dad shows up. first thing outta his mouth is "WHERE THE HELL'S MY SON?!" I tell him what happened and he has the nerve to be angry with ME!!! I give him a piece of my mind ...
Story 2 . . . A lady drops her 3 little devils off while she goes shopping. Right away I can tell they are going to be a handful, in a matter of 20 minutes they have broken four game controllers, open brand new products (that cannot be sold NOW that they are opened) and have somehow broken a shelf. They have also spit out whatever candy they had in they're mouths and ground it into the carpet. When the mom gets back I see her waving for them to come out side.. I say "no, you tell your mom to come in the store." She gets in and I start ringing up all the things that they've opened and broken. She gives me a look and tells me she's not paying for it. I call the police, she pays, game over...bitch.
Second, When trying to get my attention, a simple "excuse me" will do. Do not under any circumstances touch me. Don't grab my arm, pat my head, or tap my shoulder. I don't touch you (be glad I don't because I'd punch you), so don't touch me. And, after I ask you politely not to touch me, do not get all huffy & pissy like you have no idea what I'm so upset about.
Third, When calling my store for a price or to see if something is in stock, do not treat me like I'm lying to you if I tell you we don't have something that you want. If you are so concerned about it, come see for your damned self! I am not your personal shopper, nor do I have time to play 20 questions with you over the phone. Don't call and say you have 1 question when you really have 50 PLUS extra instructions for me to follow...like, make sure no one has ever touched the case, and I don't like DARK red, just red red..WTF. Get a clue people. Get off your lazy ass and come shop for your self.
The End
ing job as a parent"
my sensai would praise their technique!) each other with mommy oblivious.
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