No refund for you!!

[customersruinmylife]

I was doing some paperwork in the office when a co-worker walked up to me.

CW: Uhh, there's a customer out there who says he is not happy with his meal.
Me: OK, do you really need me? Can't <supervisor> handle it?
CW: Well, I think you should see this.

CW led me into the kitchen and showed me his plate. The plate was EMPTY, it was practically licked clean, except for a TINY piece of steak, probably about the size of a thumb nail.

CW: I didn't throw anything away. The plate was like that when I collected it. I even checked the table half way through their meals and he said everything was fine. When they finished, I cleared the table and he said the entire meal was disgusting and that the steak was raw.
Me: *sighs* OK, I'll go over.

I went over.

SC: So YOU'RE the manager?
Me: Yes sir. My co-worker informs me that you were unsatisfied with your meal?
SC: That doesn't even BEGIN to cover it! I was served RAW meat! I ATE raw meat!
Me: I am sorry about that. How did you want your steak cooked?
SC: MEDIUM. You know...MED-IIII-UMM!
Me: I also understand that my co-worker came and checked your table half way through your meal. Did you ask her to return the meal to the kitchen so it could be cooked more to your liking?
SC: I couldn't reply to her...I was just so...disgusted that I was being forced to eat raw meat!

My brain started to implode.

Me: OK, can I offer you some complimentary drinks?
SC: No!
Me: A dessert?
SC: NO! Jesus! Take the hint! I want money!
Me: Money?
SC: Yes! Give me money!

Other customers were starting to take great interest on what was going on.

Me: Sir, please keep your voice down.
SC: OK, get me someone who KNOWS what they are doing and who will give me what I want!
Me: Unfortunately I am the person in charge tonight.
SC: You have to get me someone else! I don't want to talk to you!
Me: Sir, I have offered you drinks, I have offered you a dessert, I am not offering you money. I saw the plate, and I believe you got your moneys worth.
SC: You really are a TERRIBLE manager! You're refusing me a refund?
Me: I'm sorry sir, but I am.
SC: After I have been poisoned? After I ate raw meat? What's going to happen to me? Do I have to go to hospital? Will you pay so I can have my stomach pumped?
Me: Sir, you're being ridiculous now. It was a steak. People eat steaks BLUE here.
SC: All meat has to be cooked thoroughly or you POISON people! You're SHIT!
Me: OK, I am not talking to you anymore.

I scribbled a note on his reciept.

Me: That's my name. Ring the number on your reciept on Monday and you can speak to my manager about me.

I was getting very aggitated at this point. You may not be able to tell from reading this, but he was HORRIBLE. He spoke to me like something he had just scraped off his shoe, and I was feeling very humiliated as A LOT of people were now watching.

SC: You do know it's against the law to refuse refunds?
Me: Call the police then.
SC: I AM GOING TO SEE TO IT YOU WILL NOT BE A MANAGER FOR MUCH LONGER. JUST YOU WAIT!
Me: You do that...

I turned around and walked away

Me: ...you fucking prick.

I left a note for the manager about the guy. Let's see if he calls.

[Overcooked]

You know that footnote that's always in the menu (by law) about asking for meat undercooked will increase risk of foodborne illness and that your ass is essentially covered if he orders beef anything other than "Well Done?" Yeah, remind him about that part.

Likely with an SC of this nature, no, it won't matter, but the people staring the whole time? Those with a positive IQ will likely realize the truth and start laughing the whole thing off.

[Evil Queen]

I like my steak as rare as you can get it!

If you poke it with a fork and it moos it's perfect!
Slap a bandaid on that puppy and send it back out to pasture!

But if the twatpumpkin couldn't be bothered to tell someone there was a problem BEFORE they DEVOURED the entire meal then he can't be bothered to call in for a refund. But keep me updated and show me security tapes, I wanna pay this jerk a little visit.

[HorrorFrogPrincess]

Feh, what a liar. He just wanted a free steak. I hate people who treat others like trash.

And "forced" to eat raw meat? C'mon. Like someone was standing there holding his mouth open and shoving food in? If it was THAT disgusting, he wouldn't have eaten it. Honestly, do they really think these scams will work?

[Danno]

SC: You do know it's against the law to refuse refunds?

Okay, I laughed. That's a new one to me. Can you imagine what a bonanza that would be for these folks if it were true?

Hell, I don't think I'd be above once in a while strolling into a four star restaurant, chowing down and saying, "That was excellent. I mean, terrible. Refund me."

[BookstoreEscapee]

My dad used to know a guy who liked his steak blue. He'd say, "Run the cow by the table and I'll take a bite."

Personally I like my steak medium; if it's a little on the rare side, that's OK, but if it's really rare, I'll ask for it to be cooked some more. And I won't ask for a refund.

[rerant]

So this one time I went to a restaurant (won't say the name because I LOOOOOVE this place and this was the only issue I've ever had there so it's definitely not a common occurance)and ordered some chicken.
I got a bit of the way through it, eating the sides first, as I always do, and made my way to the centre. It was pink and rubbery.
A: Did I eat it?
B: Did I tell the waiter when he came by to ask how things were?
C: Did the waiter apologize profusely, take my food back, have it recooked, had my side dishes replenished (I had finished my rice and salad)?
D: Did the manager give me a free dessert?
E: Answers B through D?

No one makes you eat anything not cooked to your liking. People who hunt out freebies should, however, be force-fed bacon grease.
That'll learn 'em.

[Imogene]

"Sir, you're only in danger if the meat is rare AND you're eating the cow's brain. That's where Mad cow disease comes from. You, sir, are eating loin steak, so, you're eating meat from the cow's crotch. (I dunno... crotch or inner thigh, or something...) Now, if this beef were chicken, yes, raw can kill you."

[BookstoreEscapee]

"Sir, you're only in danger if the meat is rare AND you're eating the cow's brain. That's where Mad cow disease comes from. You, sir, are eating loin steak, so, you're eating meat from the cow's crotch. (I dunno... crotch or inner thigh, or something...) Now, if this beef were chicken, yes, raw can kill you."

Unless it's ground beef, it should be perfectly safe as long as it's somewhat cooked to kill any bacteria on the outside of the meat. Ground beef gets everything mixed in so you can't be sure unless it's fully cooked. I can't eat burgers unless they're completely cooked through (no pink) but a good steak that's a little pink in the center...yum. I used to be able to eat pinkish burgers when I was younger (before it was such a big deal) but I once had a really thick burger that was downright red in the center. Turned me off rare meat ever since.

[Golden Phoenix]

Pfft, if he doesn't like it i'll have it.

Mmmm, blue staek *drools* I've been known to take a steak back to the kitchen cos it was cooked medium, but I ordered Blue so i think i have a case, and i only usually do it if i've only just cut into it, not eaten most of it!

One particular place i go i make a point of cutting the meat open first to check, they get it wrong fairly often and it seems more practical than eating half my meal then discovering it's wrong, as for why i go back....when it's right it's fabulous, plus they're cheap.

[tropicsgoddess]

CW led me into the kitchen and showed me his plate. The plate was EMPTY, it was practically licked clean, except for a TINY piece of steak, probably about the size of a thumb nail..

Demanding refund after eating the entire meal? Check
Making a huge scene and an ass of himself? Check
Stating that refusal of his EWish demands is against the law? Check

You sir have passed the SC inspection with flying colors and with that we award you the seal of disapproval.

[cinema guy]

Unless it's ground beef, it should be perfectly safe as long as it's somewhat cooked to kill any bacteria on the outside of the meat.

But BSE*, BSE** is carried by a protein and cooking doesn't kill it.




*Bookstore Escape
** Bovine Spongiform Enchepalitis (Mad Cow Disease).

[BookstoreEscapee]

But BSE*, BSE** is carried by a protein and cooking doesn't kill it.




*Bookstore Escape
** Bovine Spongiform Enchepalitis (Mad Cow Disease).

Yeah, I know...we're more concerned about your E.Coli and such 'round these here parts.

And yeah, I know BSE = BSE... Didn't think of that when I picked the name
(I like the abbreviation BE better...more...zen...just be...)

[Metody]

In a situation like that, with everyone staring at us, I would have said in tones of deep and honest confusion, "But...you ate all of it but a bite, sir. I saw your plate myself."

[Darkwish]

Ok, dumb question time: what is a blue steak? I've never heard that term before. The first thing that came to mind is one step beyond green (as in fuzzy)...

And yeah, what a jerk. If he had a problem, he should have mentioned it before licking the plate clean.

I normally get my steaks medium rare, but I recently had one where the outside was almost crispy and the inside was raw. The staff was apologetic when they saw how raw it was and offered to take it back without me even saying a thing. (I refused because I planned to nuke it for lunch the next day and it would have been too dry if they took it back and cooked it longer.)

Damn... now I'm craving some steak...