Guest: Dave, I am furious. I have been calling here all week trying to preparations for my stay next week. Your wothless concierge wont return my calls and I cant get my questions answered by anyone there. They want to give me phone numbers to all these places. I am turning to you people for some guidance, not just a phone number.
Me: well our concierge is in the hospital
Guest: so? Does that mean the whole world has to come to a halt? what about your customer's needs? Can I have the phone number to the hospital so I can call her there?
Me: absolutely not
Guest: I am coming next week and I need help so I can prepare a schedule for our stay and I am way behind but I guess I will just have to tough it out. Is there a manager I can talk to?
Me: sure, one moment
Guest: you're not very sympathetic, you know. I think you should know that.
Me: thats me
Me: well our concierge is in the hospital
Guest: so? Does that mean the whole world has to come to a halt? what about your customer's needs? Can I have the phone number to the hospital so I can call her there?
Me: absolutely not
Guest: I am coming next week and I need help so I can prepare a schedule for our stay and I am way behind but I guess I will just have to tough it out. Is there a manager I can talk to?
Me: sure, one moment
Guest: you're not very sympathetic, you know. I think you should know that.
Me: thats me
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