Tweet
So my store used to open at 10am. We'd often have people showing up around 9 or 9:30 wanting to shop, and my store is very customer-oriented. So the management always made sure to have a cashier coming in at 9:30 to open a register for our early birds. I've always found that mildly annoying, but nothing I couldn't deal with.
Until this incident.
It's 7:45am. There is a big sale going on at the department store next door to us. This lady comes in to do some grocery shopping. 2 hours and 15 minutes before we open!! And she used to employee entrance, since the doors were locked! I was one of the only people in the store at the time (in the Deli/Bakery we start preparing at 7am). The few of us there just stared at her for a while wondering WTF she was doing here.
At 8 she has finished her shopping and proceeds to stand by a register. I walked over to her and said "Ma'am, we don't open until 10 and a cashier won't be hear to open a register until 9:30." She responds "Someone's coming to help me" in a very rude tone of voice. So I decided to just let her stand there for an hour and a half, but kept an eye on her from my department, to make sure she didn't just take off with the cart full of groceries.
I saw a coworker approach her and tell her what I'd said. She got p*ssy and told him to stop harassing her. So he just left her there. Finally, at 8:30, the store director got in. The SC had the nerve to start complaining to her that nobody had helped her. She claimed she'd been there for 45 minutes without one single person even talking to her
Thankfully our security cameras disputed that claim. The director told her exactly what my coworker and I had already said.
SC says "Then you open a register. I got places to be so hurry up." The director literally laughed in her face. (She has neither access to the safe nor a cashier number/password to open a register with). She told the SC to leave her store or she'd call the SP (security police...military cops) and have her arrested for trespassing and breaking and entering. The SC left in a hurry and the director put her groceries away.
That was probably the only time the store director ever denied a customer anything, but it sure was hilarious to see that entitled SC's face
Until this incident.
It's 7:45am. There is a big sale going on at the department store next door to us. This lady comes in to do some grocery shopping. 2 hours and 15 minutes before we open!! And she used to employee entrance, since the doors were locked! I was one of the only people in the store at the time (in the Deli/Bakery we start preparing at 7am). The few of us there just stared at her for a while wondering WTF she was doing here.
At 8 she has finished her shopping and proceeds to stand by a register. I walked over to her and said "Ma'am, we don't open until 10 and a cashier won't be hear to open a register until 9:30." She responds "Someone's coming to help me" in a very rude tone of voice. So I decided to just let her stand there for an hour and a half, but kept an eye on her from my department, to make sure she didn't just take off with the cart full of groceries.
I saw a coworker approach her and tell her what I'd said. She got p*ssy and told him to stop harassing her. So he just left her there. Finally, at 8:30, the store director got in. The SC had the nerve to start complaining to her that nobody had helped her. She claimed she'd been there for 45 minutes without one single person even talking to her
Thankfully our security cameras disputed that claim. The director told her exactly what my coworker and I had already said.SC says "Then you open a register. I got places to be so hurry up." The director literally laughed in her face. (She has neither access to the safe nor a cashier number/password to open a register with). She told the SC to leave her store or she'd call the SP (security police...military cops) and have her arrested for trespassing and breaking and entering. The SC left in a hurry and the director put her groceries away.
That was probably the only time the store director ever denied a customer anything, but it sure was hilarious to see that entitled SC's face
Comment