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  • this is not fair

    Guest: I am furious, Dave, I had a package shipped COD to your office and UPS said you wouldnt accept it

    Me: not if it was COD

    Guest: well why cant you just bill it to my room?

    Me: because we are not a hotel

    Guest: that was my diabetes testing supplies.....I need them and I need them now

    Me: well you can send them again but we wont accept them COD

    Guest: oh yes you will (screaming at the top of her lungs)

    Me: on no we wont

    Guest: I want it billed to my fuckin room (funny as hell to hear an 80 year old woman drop the f bomb)

    Me: we dont bill you........if you dont pay for it beforehand, we arent paying it for you

    Guest: well this is just not fair........its just not fair....if I go into insulin shock, I am suing your company

    Me: alright

    Guest: you put the CEO of this company on the phone right now

    Me: sure thing

    (I transferred her to the front desk manager. The old bag came down raising hell but as far as I know she didnt go into insulin shock)
    Guest:

  • #2
    Yet another freebie grab.

    Must be that time of the year

    I guess this woman hasn't thought about ordering her supplies ahead of time and packing enough with her to last until she got home.

    Oh wait, I forgot. That makes sense.
    Human Resources - the adult version of "I'm telling Mom." - Agent Anthony "Tony" DiNozzo (NCIS)

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    • #3
      Hell, I refuse to accept COD even for my future hotel. That lady can just pay the freaking shipping costs. It won't kill her.
      Ridiculous 2009 Predictions: Evil Queen will beat Martha Stewart to death with a muffin pan. All hail Evil Queen! (Some things don't need elaboration.....) -- Jester

      Ridiculous 2010 Predictions: Evil Queen, after escaping prison for last years prediction, goes out and waffle irons Rachel Ray to death. -- SG15Z

      Ridiculous 2011 Prediction: Evil Queen will beat Gordon Ramsay over the head with a cast-iron skillet. -- FireHeart

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      • #4
        Or, if they were really in a bind over that insulin, get their doctor to call a perscription in for 1 or 2 bottles and a package of 10 syringes to the local pharmacy.

        In general a bottle of insulin lasts AT LEAST a week.

        Lord knows I've done it enough.
        Bark like a chicken!

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        • #5
          Quoth Skeksin View Post
          Or, if they were really in a bind over that insulin, get their doctor to call a perscription in for 1 or 2 bottles and a package of 10 syringes to the local pharmacy.

          In general a bottle of insulin lasts AT LEAST a week.

          Lord knows I've done it enough.
          Most insulin is available for purchase OTC, as are bags of 10 syringes.

          Also, I'm still a bit in awe that places still offer C.O.D. for anything other than food delivery.
          Marvin: "Here I am, brain the size of a planet and they ask me to take you down to the bridge. Call that job satisfaction? 'Cos I don't."

          Krispy Kreme puts the "ugh" back in "doughnuts".

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          • #6
            Quoth TheComputerError View Post
            Most insulin is available for purchase OTC, as are bags of 10 syringes.

            Also, I'm still a bit in awe that places still offer C.O.D. for anything other than food delivery.
            Not in the USA. Syringes are by prescription only to prevent drug users from having free access to them and Insulin is a controlled substance that I have to have two forms of ID and a copy of my marriage certificate on file at the pharmacy to pick up my wife's Lantus.

            M
            I never lost my faith in humanity. Can't lose what you never had right?

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            • #7
              Quoth Mongo Skruddgemire View Post
              Not in the USA. Syringes are by prescription only to prevent drug users from having free access to them and Insulin is a controlled substance that I have to have two forms of ID and a copy of my marriage certificate on file at the pharmacy to pick up my wife's Lantus.

              M
              Mongo, you forgot that at least for a very short while there was a problem with people attempting suicide with insulin overdose (my grandma even attempted it... to her death she denied that it was a suicide attempt but we all know that it really was).
              If you wish to find meaning, listen to the music not the song

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              • #8
                It's been awhile since I worked in a pharmacy, but when I did, insulin most certainly was available OTC, it's just that ppl that don't have valid scrips for it get some VERY funny looks from pharmacy staff, since there is no logical reason (if you're picking up for another person then they likely have a scrip on file) to buy insulin if you are not diabetic. Ditto needles.

                TheComputerError, help me out here, I'm in AZ, you're in CT, perhaps there are different rules state by state?

                Not trying to call out anyone, I'm now genuinely interested if things have changed.
                "I've never had a heart attack, but it isn't for my son's lack of trying." - Me

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                • #9
                  Something just occured to me, and I'm wondfering if I'm wrong but....

                  TheComputerError
                  4our? That you?
                  Now a member of that alien race called Management.

                  Yeah, you see that right. Pink. Harness.

                  Comment


                  • #10
                    Quoth Mongo Skruddgemire View Post
                    Not in the USA. Syringes are by prescription only to prevent drug users from having free access to them and Insulin is a controlled substance that I have to have two forms of ID and a copy of my marriage certificate on file at the pharmacy to pick up my wife's Lantus.

                    M
                    Also, for the syringes, not sure how it works in your area, but here one has to have a form on file with the pharmacy from the doctor's office in order to get those dispensed.

                    Or at least every so often the pharmacy will ask my Mom to update her paper, which requires a trip to the doctor's office - in person. Mailing it into the office doesn't work - we've tried that before and the doctor's office claimed they lost it.

                    So, it's take the paper over in person, drop it off with one specific person who works the front desk, as the others are so slack it's unreal - then go back and pick it up because if we ask for them to mail it to the drugstore, the drugstore will never see it.

                    In short, just having that paper (which is required for Mom to get both sizes of syringes needed - one for Lantus, the other for Byetta) is a royal pain in the ass of mega proportions.

                    But we go through it because it's required and Mom has to have her needles so she can "shoot up" - no ifs ands or buts.
                    Human Resources - the adult version of "I'm telling Mom." - Agent Anthony "Tony" DiNozzo (NCIS)

                    Comment


                    • #11
                      Quoth vacation_rentals_suck View Post
                      Guest: that was my diabetes testing supplies.....
                      hey all... something I just noticed... we're all discussing the pains of getting insulin and needles... but the guest did specify testing supplies which really are OTC...
                      If you wish to find meaning, listen to the music not the song

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                      • #12
                        what surprises me is that she went on vacation and didn't take care of her medical supply needs *before* going.

                        ... something tells me she needs to rethink her priorities ...

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                        • #13
                          Quoth smileyeagle1021 View Post
                          hey all... something I just noticed... we're all discussing the pains of getting insulin and needles... but the guest did specify testing supplies which really are OTC...
                          Good catch.

                          Those are all available OTC and only proprietary brands would require them to be shipped instead of picked up at a local pharmacy.

                          Of course, Wilford Brimley could have been sending her diabeetus supplies himself.

                          Quoth PepperElf View Post
                          what surprises me is that she went on vacation and didn't take care of her medical supply needs *before* going.
                          Doesn't surprise me in the slightest. I get people coming in to refill their prescriptions (which have no refills) on their way to the airport.
                          Marvin: "Here I am, brain the size of a planet and they ask me to take you down to the bridge. Call that job satisfaction? 'Cos I don't."

                          Krispy Kreme puts the "ugh" back in "doughnuts".

                          Comment


                          • #14
                            Quoth TheComputerError View Post
                            Most insulin is available for purchase OTC, as are bags of 10 syringes.

                            Also, I'm still a bit in awe that places still offer C.O.D. for anything other than food delivery.
                            a 1000-unit vial of insulin ought to last her 2-3 months at least (assuming she's like every diabetic and using the vial until it's empty as opposed to tossing it after 28 days the ways the manufacturer recommends).

                            But yeah, who still orders anything COD?

                            And if she's old, she's on medicare and doesn't medicare pay for test strips and blood glucose monitoring stuff?

                            Comment


                            • #15
                              All insulin is OTC.

                              With the following exceptions: the newer long-lasting insulins (Lantus) require a prescription. as do the fast-acting ones like Humalog.

                              As these are the insulins most doctors prefer, the insulin most diabetics use requires they get a prescription.

                              The idea is that because they work differently than what patients are used to, by having a doc prescribe them, the doc can also explain how the insulin works.

                              Regular insulin needs maybe 90 minutes for full effect. Humalog needs only about 20 minutes. If you take Humalog and don't immediately sit down to eat, you're at risk for insulin shock. Somebody taking regular insulin for 25 years may be used to eating when he feels like it. So he needs to know to change his habits. For many long-time diabetics, that's hard.

                              The FDA really watches that docs/Big Pharma teach diabetics how a new insulin works compared to old insulins. The FDA is afraid that someone will black out behind the wheel of a car because the insulin suddenly kicks in long before gramps thought it would.

                              As for syringes, most states allow small quantities to be purchased OTC. I think it was a way to reduce dirty needle use by junkies -- treating a junkie for AIDS costs a lot more than just letting him shoot up with clean needles costing pennies.

                              For all this stuff, if you want to have your health insurance cover the cost, you need a prescription.

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