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Today was a interesting day. It was the first cold day of the year. For soem reason it caused everyone to be a idiot. I was alone for 5 hours, trying to keep the display full.
Cupcake lady
This gem of a SC decides to open up FOUR packages of cupcakes and pick the ones she likes of to create her "special" package...
Me: ma'am I am going to ask you to not open packages in store.
SC: why not?
Me: Health reasons. we can not have you touch this with bare hands and sell it.
SC: well i wnated half-choc. and half yellow.
Me: Then ask us and we will make one for you.
SC: Ok. (pause) Can I have the others (IE the ones she touched and opened) for free?
Me: NO!
Vultures
Due to the first cold day everyone apparently wanted Italian bread and or french bread. By 12 noon I have already baked all the bread we prepped form he last night. The customers would come in swarms, come in grab every loaf and disappear. This happened several times. Since I was by my self I do not have enough to do other tasks and keep up with bread.
which lead to this gem....
SC: Helllllooooooooooo!
Me: yes.
SC: Do you have any more <>bread>?
Me: I;m sorry I ran out. We just had abig rus and I am baking more now.
SC: So you don't know how much to bake?
Me: Ma'am i have been baking bread as fast as I can. we are selling almost double what we normally do. It should be out in about 5 minutes.
SC: WELL ISN'T THAT GREAT! I HAVE TO BE A F***ING FAMILY PARTY IN 45 MINUTES IN <town no more than 5 minutes away> AND YOU HAVE THE NERVE TO TELL THE CUSTOMER TO WAIT! IF YOU CANT'T BRAKE FOR SHIT, WHY DON'T YU CREEL IN THE OVEN AND BURN YOUR SELF YOU F***ING IN BREAD FAG!
Me: That is not appropriate. I will not sell you any we the come out. Bye!
SC: I get your ass fired! I know people!
Go up front!
My company, in their infinite wisdom, during one store design cycle installed cash regisers in the deli and bakery department to make customers lives easier. They never took into account that the department employees must ring people out instead of prepping and selling product. So while Joe the Customer wasted 45 seconds buying their coffee and groceries in two stops we wasted 45 seconds + time to stop work + time to was hands + time to resume work, which equals over a minute each transaction. so if you sell 30 coffees, that is 30 minutes you can not get product for people to buy out. we make very little of coffee sales, profit wise.
So today I had a lot of "special" SC's who felt they were too special to wait in the lines up front and tried to get me to ring out their 3 - 50+ item order for them. At one point I rang people up for 8 minutes (while I had no bread out for people to buy)
Thankfully the MOD agreed this was not going to work and closed the register. They put up three sings that said "THIS REGISTER IS CLOSED, PLEAS USE THE FRONT END REGISTERS. Thank You."
Most customers actually read the signs
, but one guy.
SC: <taps card on counter> Helloo!!!!!!!!!!!!!!!!! Helloooooooooooooooo!
Me: can I help you?
SC: Ring up my coffee.
Me: sir, the register is closed.
SC; i don't care. ring me up.
Me: I can't I don;t have any money in it.
SC: Well I guess I will have to drive across the street to <competitor> and by my coffee and then do my shopping their.
Me: sir, ot yu want you can pay for your coffee and groceries at the same time up front.
SC: Nope. It's against the law!
Me: If you say so.
These are the best I could come up with, but it was like this all day.
Cupcake lady
This gem of a SC decides to open up FOUR packages of cupcakes and pick the ones she likes of to create her "special" package...
Me: ma'am I am going to ask you to not open packages in store.
SC: why not?
Me: Health reasons. we can not have you touch this with bare hands and sell it.
SC: well i wnated half-choc. and half yellow.
Me: Then ask us and we will make one for you.
SC: Ok. (pause) Can I have the others (IE the ones she touched and opened) for free?
Me: NO!
Vultures
Due to the first cold day everyone apparently wanted Italian bread and or french bread. By 12 noon I have already baked all the bread we prepped form he last night. The customers would come in swarms, come in grab every loaf and disappear. This happened several times. Since I was by my self I do not have enough to do other tasks and keep up with bread.
which lead to this gem....
SC: Helllllooooooooooo!
Me: yes.
SC: Do you have any more <>bread>?
Me: I;m sorry I ran out. We just had abig rus and I am baking more now.
SC: So you don't know how much to bake?
Me: Ma'am i have been baking bread as fast as I can. we are selling almost double what we normally do. It should be out in about 5 minutes.
SC: WELL ISN'T THAT GREAT! I HAVE TO BE A F***ING FAMILY PARTY IN 45 MINUTES IN <town no more than 5 minutes away> AND YOU HAVE THE NERVE TO TELL THE CUSTOMER TO WAIT! IF YOU CANT'T BRAKE FOR SHIT, WHY DON'T YU CREEL IN THE OVEN AND BURN YOUR SELF YOU F***ING IN BREAD FAG!
Me: That is not appropriate. I will not sell you any we the come out. Bye!
SC: I get your ass fired! I know people!
Go up front!
My company, in their infinite wisdom, during one store design cycle installed cash regisers in the deli and bakery department to make customers lives easier. They never took into account that the department employees must ring people out instead of prepping and selling product. So while Joe the Customer wasted 45 seconds buying their coffee and groceries in two stops we wasted 45 seconds + time to stop work + time to was hands + time to resume work, which equals over a minute each transaction. so if you sell 30 coffees, that is 30 minutes you can not get product for people to buy out. we make very little of coffee sales, profit wise.
So today I had a lot of "special" SC's who felt they were too special to wait in the lines up front and tried to get me to ring out their 3 - 50+ item order for them. At one point I rang people up for 8 minutes (while I had no bread out for people to buy)
Thankfully the MOD agreed this was not going to work and closed the register. They put up three sings that said "THIS REGISTER IS CLOSED, PLEAS USE THE FRONT END REGISTERS. Thank You."
Most customers actually read the signs
, but one guy.SC: <taps card on counter> Helloo!!!!!!!!!!!!!!!!! Helloooooooooooooooo!
Me: can I help you?
SC: Ring up my coffee.
Me: sir, the register is closed.
SC; i don't care. ring me up.
Me: I can't I don;t have any money in it.
SC: Well I guess I will have to drive across the street to <competitor> and by my coffee and then do my shopping their.
Me: sir, ot yu want you can pay for your coffee and groceries at the same time up front.
SC: Nope. It's against the law!
Me: If you say so.
These are the best I could come up with, but it was like this all day.
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