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I came damn close to snapping at a customer

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  • I came damn close to snapping at a customer

    Today was a bad day overall, and the infraction by the sc was a minor one, but it was just the final straw in a very long and trying day. It was a damn busy day and as a result my lunch break was pushed back 1.5 hours. I was hungry and had repeatedly asked what the lunch rotation was (without really ever getting a straight answer.) I finally got to take it, and predictably, the food gave me energy and put me in a slightly better mood. That, however, did not last. This woman comes up with a bunch of clothing and a young kid (probably 2.) Now she didn't have any shred of any sort of common decency to tell me that her kid had chewed on the damn price tag. I got pissed and even this much later I still don't know how I was able to keep my cool. However, I did tell the woman "You're lucky I am not like most cashiers. They would've gotten real pissed at you for this. Just some advice, next time tell your cashier that your kid has chewed on the price tag." Now I know that wasn't the most professional thing to say, but I still think I handled the situation ok (as did my manager.) At that point, after I rang her out and she left, I ran 77589725839 miles an hour to the back to wash my hands. While doing so, I yelled out, where no cust's could hear me, "Doesn't anyone have any goddamn sense of decency around here?" My manager knew right away something was up, so she had me take 5 to sit down and clear my head. After doing so, I went back out on the floor and did something that I had never done before, and will likely never do again. I turned to my cw (there were no cust's in line at this time) and said "kill my register. I will not wait on any more customers tonite." It was slow enough that only one cashier was needed on the floor, and it sure as hell wasn't going to be me. So I just spent the last hour of my shift cleaning up the store (and did a damn good job of it.)
    Even though in the grand scheme of things that incident was minor, it is a pet peeve of mine and just drove me up the wall. How does she KNOW her kid eats the fucking tag and NOT FUCKING TELL ME? She had better hope that she and I never cross paths again. I may not be as nice.
    I am the commander commando!!!!!!!!!!!!!!!!!!!!!!

  • #2
    *offers cookies and *

    I hope you're feeling better now. Seriously, this is the reason why I'm careful with things that kids have chewed on in the checkout line.
    The best professors are mad scientists! -Zoom

    Now queen of USSR-Land...

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    • #3
      By eating the tag, you mean ripping it up and chewing it up into a pulpy mess or just gnawing on the corner a bit?
      Success is not final, failure is not fatal: It is the courage to continue that counts.-Winston Churchill

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      • #4
        Quoth ralerin View Post
        By eating the tag, you mean ripping it up and chewing it up into a pulpy mess or just gnawing on the corner a bit?
        Well either way it's pretty gross. They shouldn't let the kid chew on a dirty, germ ridden price tag...especially if they then decide not to buy the item.
        Never underestimate the power of stupid people in large groups.

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        • #5
          Gnawing on the corner, but that just happened to be how I picked up the damn tag to look at it...
          I am the commander commando!!!!!!!!!!!!!!!!!!!!!!

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          • #6
            Two words syllables: Germ-X

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            • #7
              hmmm.

              I think this borders on overreaction.

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              • #8
                Quoth Kali View Post
                hmmm.

                I think this borders on overreaction.
                Well, it was mentioned that this was one in a string of several events that were piling up. Taken by itself, it could have been laughed off politely.
                "Sigh, I'm going to Hell.....but I'm going with a smile on my face." -- Gravekeeper

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                • #9
                  Quoth Kali View Post
                  hmmm.

                  I think this borders on overreaction.
                  I am a mother. I'm used to drooly, poopy, stupid stuff and even I get grossed out when other peoples children drooly and eat price tags/merchandise before their parents buy it.

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                  • #10
                    I don't blame you one bit.

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                    • #11
                      Two words: soggy books.

                      I know where from you speak.
                      I don't go in for ancient wisdom
                      I don't believe just 'cause ideas are tenacious
                      It means that they're worthy - Tim Minchin, "White Wine in the Sun"

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                      • #12
                        Killing your register may have also seemed like a good idea. I've been in situations at work where I've been extremely peeved off by something and have asked to take five, while I haven't killed my register, most of the time the sup knows something's going on and will send me off to clean or do other jobs. It also prevents any chance of you snapping at future customers for no reason.
                        The best professors are mad scientists! -Zoom

                        Now queen of USSR-Land...

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                        • #13
                          Yup, that's icky. But I can usually be *somewhat* forgiving of the kid, as long as we're talking little ones. Adults handing me the slobbery coupons they were holding in their mouth while digging for more coupons? Ewww.

                          But I will always always take slobbery price tags over damp money. ~shudder~
                          A lion however, will only devour your corpse, whereas an SC is not sated until they have destroyed your soul. (Quote per infinitemonkies)

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                          • #14
                            Quoth Kali View Post
                            hmmm.

                            I think this borders on overreaction.
                            I love children and babies, but there is one thing that I just can't tolerate and that is slobbery, spitty messes.

                            Even my little granddaughter's slobber grosses me out.

                            There were probably better ways of handling it, and the reaction does seem a bit over the top, but just a reminder: http://www.customerssuck.com/board/s...ad.php?t=34921
                            You may think it's on overreaction, but scroob came here to vent and get some support.
                            Too tired of living and too tired to end it. What a conundrum.

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                            • #15
                              Oh yeah, totally justified overreaction of course :P

                              I mean, this is SC's we are talking about!

                              And agree with the slobber = ewww.
                              Last edited by Kali; 11-11-2008, 01:42 AM. Reason: I english gud

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