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(This was back when i used to cashier.)
Now at WM we had, still have clearly defined rules per video/DVD returns. The item(s)must be unopened to get a refund, if it's open you can exchange it for the same title only. This is all clearlt spelled out in our policybut we know SCs and reading.(they don't mix)
Soooo...
VI:Video Idiot
ME: Me
M: manager
SM spineless manager
VI: I'd like to return these DVDs.
ME: Okay, <looks over DVDs> I'm sorry sir, sir these are open and as per company policy we cannot issue a refund...
VI F-ck!!! These are fo' my kids, they already have them. I should get a refund.
ME: I'm sorry sir, but..
VI: GET ME SUPERIOR!!!!
M: Hi, how can I help you?
VI: This f-g says I can't return theseDVDS.
M: Sir do not iuse that language, it's store policy that we do not issue a refund for opened DVDs.
VI: F-ck, you f-g, you both are motherf-cking f-gs. Ypou'll burn in hell and I'll be heaven, now gimme a refund.
M: Get out of this store now.
VI: You can't make me!!
M: Then, i'll get the police to do so<into his walkie> call the police.
VI: F-ck you just doin' this cuz I be black, you uneducated...
M: Sir, leave.
VI: F-CK I'll be in heaven.(storms out)
ME: <muttering. If he's in heaven I'd rather be in hell.
So far so good right, well word got around about this guy and his abusive attitude. Of course SM had to have her say.
SM: <to me> If you had issued a refund he wouldn't have been abusive, you should have issued a refund.
ME: I'm sorry but if you want me to go against store policy, you will have to handle the refund.
SM: I'll report you to the store manger.
ME: Okay.
( I never got in trouble for this, thankfully)
This was when i was a stock man.
I hate holidays, SCs have ruined them for me. yes even Halloween.
SHL: Sucky Halloween lady
Marty(not his real name): fellow stock man
ME: Me, again
M: Manager
SHL would come in every Halloween with her daughter in a Disney Princess costume, and a pumpkin carriage like the type in which Cinderella rode to the ball. It was well done if you like that sort of thing.<I don't>
SHL Isn't my daughter beautiful( I had no idea she was talking to me)
Me: Marty, can you see where these carts are getting stuck.
Marty: Okay, <shoves cart wheels away from the rai> Try it now.
Me: That's got it. Looks like we're good in here. Do you ant to stat the lines out side?(we leave lines outside so that the person who comes in in the morning doesn't have to run all over the lot getting carts)
Marty: Cool.
(he goes out, I start out when...)
SHL: EXCUSE ME!!!!!!
Me: I'm sorry ma'am did you need help with anything.
SHL: Isn't my daughter beautiful???
Me: I guess.
SHL: YOU guess???
Me: Yes ma'am...(I know i could have told her that her daughter was the most lovely thing in the world, but honestly no knowing these people it felt vaguely creepy)
SHL: I'll talk to your manager!!!!!!!!!
Me: Fine.
(so, Marty and I do a couple of lines outside and fill the inside back up)
Marty: I am going on my lunch.
Me: Have fun.
SHL : I want him fired!!!
M: Why?
SHL : He didn't say my daughter was beautiful I spent a lot of time on that costume and I am the customer, he should do what I say.
M: Ma'am with all due respect his job is to make sure there are carts for our customers and to do carryouts, he does not have to critique Halloween costumes.
SHL: You're not going to fire him???
M: No.
SHL: Fine I'll write to corporate and tell them that you ruined a girl's Halloween. And I'l go to a more family-friendly store! (leaves)
M: Do whatever you want.
Now at WM we had, still have clearly defined rules per video/DVD returns. The item(s)must be unopened to get a refund, if it's open you can exchange it for the same title only. This is all clearlt spelled out in our policybut we know SCs and reading.(they don't mix)
Soooo...
VI:Video Idiot
ME: Me
M: manager
SM spineless manager
VI: I'd like to return these DVDs.
ME: Okay, <looks over DVDs> I'm sorry sir, sir these are open and as per company policy we cannot issue a refund...
VI F-ck!!! These are fo' my kids, they already have them. I should get a refund.
ME: I'm sorry sir, but..
VI: GET ME SUPERIOR!!!!
M: Hi, how can I help you?
VI: This f-g says I can't return theseDVDS.
M: Sir do not iuse that language, it's store policy that we do not issue a refund for opened DVDs.
VI: F-ck, you f-g, you both are motherf-cking f-gs. Ypou'll burn in hell and I'll be heaven, now gimme a refund.
M: Get out of this store now.
VI: You can't make me!!
M: Then, i'll get the police to do so<into his walkie> call the police.
VI: F-ck you just doin' this cuz I be black, you uneducated...
M: Sir, leave.
VI: F-CK I'll be in heaven.(storms out)
ME: <muttering. If he's in heaven I'd rather be in hell.
So far so good right, well word got around about this guy and his abusive attitude. Of course SM had to have her say.
SM: <to me> If you had issued a refund he wouldn't have been abusive, you should have issued a refund.
ME: I'm sorry but if you want me to go against store policy, you will have to handle the refund.
SM: I'll report you to the store manger.
ME: Okay.
( I never got in trouble for this, thankfully)
This was when i was a stock man.
I hate holidays, SCs have ruined them for me. yes even Halloween.
SHL: Sucky Halloween lady
Marty(not his real name): fellow stock man
ME: Me, again
M: Manager
SHL would come in every Halloween with her daughter in a Disney Princess costume, and a pumpkin carriage like the type in which Cinderella rode to the ball. It was well done if you like that sort of thing.<I don't>
SHL Isn't my daughter beautiful( I had no idea she was talking to me)
Me: Marty, can you see where these carts are getting stuck.
Marty: Okay, <shoves cart wheels away from the rai> Try it now.
Me: That's got it. Looks like we're good in here. Do you ant to stat the lines out side?(we leave lines outside so that the person who comes in in the morning doesn't have to run all over the lot getting carts)
Marty: Cool.
(he goes out, I start out when...)
SHL: EXCUSE ME!!!!!!
Me: I'm sorry ma'am did you need help with anything.
SHL: Isn't my daughter beautiful???
Me: I guess.
SHL: YOU guess???
Me: Yes ma'am...(I know i could have told her that her daughter was the most lovely thing in the world, but honestly no knowing these people it felt vaguely creepy)
SHL: I'll talk to your manager!!!!!!!!!
Me: Fine.
(so, Marty and I do a couple of lines outside and fill the inside back up)
Marty: I am going on my lunch.
Me: Have fun.
SHL : I want him fired!!!
M: Why?
SHL : He didn't say my daughter was beautiful I spent a lot of time on that costume and I am the customer, he should do what I say.
M: Ma'am with all due respect his job is to make sure there are carts for our customers and to do carryouts, he does not have to critique Halloween costumes.
SHL: You're not going to fire him???
M: No.
SHL: Fine I'll write to corporate and tell them that you ruined a girl's Halloween. And I'l go to a more family-friendly store! (leaves)
M: Do whatever you want.
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