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egad.
I got here late today (I was suppose to be here at noon, but got here at 12:06). When it's my lunch time and no one replaced me, I leave. I get to the desk and the person I'm releaving is still there and tells me (luckily not bitching) she had an errand to run and had a desk at 1pm. "Just leave" I thought.
Latter I have telephone duty. There is suppose to be 3 of us answering the phones at 12 and at 1, but at 1 one of my co-workers doesn't show up. Luckily I had only 5 calls. Two of those calls should count as one, but I believe in high numbers for our statistics.
First/Second caller (f/s)
f/s: I need the phone number for Wayne Enterprises in Houston.
me: *looks, can't find it* sorry, it's not listed.
f/s: Is there anything else that begins with Wayne?
me: There's Wayne car shop, Wayne's Men clothing, Wayne and Wade Fish Shack.
f/s: Is there anything with "Wayne" in it that is on I-10 and 45?
me: *looks* no.
latter, he calls back.
f/s: I need the phone number for Wayne Enterprises, on I-10 and (garbled).
me: how is the information you give me now different from the information from before?
f/s: It's on 34th.
me: *looks* sorry, nothing.
f/s: how are you spelling Wayne?
me: W-A-Y-N-E.
f/s: ok, thanks.
Then a patron (let's call him "D") tries to walk in the our room, looking for help. Because God knows actually going to look for the librarian working the floor or actually waiting for the librarian to finish helping a patron is against their Constitutional Rights. I tell him we can't help him and try to call for backup. Of course, finding the backup person is hard, esp. when you get ahold of a coworker from another dept. who says, "I don't work in that dept, I can't help you." Esp. if said coworker is in the same room as where backup is.
Last caller, marble-mouth (mm):
mm: I had an obituary I wanted to look up and no one contacted me (note, everything she says is so garbled it takes a while to understand her).
me: ok, what is you last name?
mm: *I understand Limbargo*
me: ok, one moment.
so I look for her request and cant' find it.
me: who was the obituary for?
mm: Green, Rakel
me: So I look at the inbox for the obits and see the request. There was a note that the patron requested this before but we couldn't find the original request. The request was submited Tue at 2:08. I see it's not done. Though there is a note that it wasn't found in the online obit database. Personally, if I can't find it in the online obit database, I don't go to the newspaper, because it would be redundant. I should have told her it wasn't found but oh well.
me: Ok, someone is still working on it.
mm: *garbled, angry. whinny* blah blah blah. I asked for it and someone lost my paperwork! Then they say it will be 48 hours and it's 48 hours and it's not done! It's 2:08 now! blah blah blah supervisor!
me: Ok, let me find the supervisor.
It's the top of the hour and the super is not in her office, and I call the dept. she's suppose to be in, but that dept. has 2 phones. I'm calling both. No answer. I keep on calling and at one point to phone is busy, so I keep on calling that, thinking she must have picked up and was trying to call back the missed call.
Anyway, the coworker (let's call her "J") on the floor comes in with problems with the copier. I tell her I will help her when I find the super. She goes away. This is top of the hour, where there is a shift change and "K" is now working on the floor.
So I finally had to walk down to the dept. the super is at to tell her the story of mrs. Limbargo and go upstairs and transfer the call. Then I go back out to help the guy at the copy machine, who is D, the guy who walked in to our telephone room.
Why the hell he dismantels (well, taking out the drawers) the copier? Why didn't he get help. I tell him there is a problem printing ledger size copies, and he says, "I'm printing". Fine, fine. I tell him he has to copy on letter size. And I have to delete the jobs since the computer will be stuck trying to print and not printing anything. He says, "Well, if you helped me in the first place when I asked for help I wouldn't have this problem" and I said, "I was on the phone." And he said the other librarian said he could print ledger size. So why did the other librarian (J) went to go get help if she knows so much? So then K, who is now working the floor, comes by and says he can copy, just from the other copier. Ok, fine, I tell her that the OCE repair guy said we can't print ledger because the machine won't do it and she insists that it can and I said ok, and left.
Why the Fuck didn't J ask K for help, when she relieved J? Why didn't I just walk away and not help the guy on the copier? Ugh.
I got here late today (I was suppose to be here at noon, but got here at 12:06). When it's my lunch time and no one replaced me, I leave. I get to the desk and the person I'm releaving is still there and tells me (luckily not bitching) she had an errand to run and had a desk at 1pm. "Just leave" I thought.
Latter I have telephone duty. There is suppose to be 3 of us answering the phones at 12 and at 1, but at 1 one of my co-workers doesn't show up. Luckily I had only 5 calls. Two of those calls should count as one, but I believe in high numbers for our statistics.
First/Second caller (f/s)
f/s: I need the phone number for Wayne Enterprises in Houston.
me: *looks, can't find it* sorry, it's not listed.
f/s: Is there anything else that begins with Wayne?
me: There's Wayne car shop, Wayne's Men clothing, Wayne and Wade Fish Shack.
f/s: Is there anything with "Wayne" in it that is on I-10 and 45?
me: *looks* no.
latter, he calls back.
f/s: I need the phone number for Wayne Enterprises, on I-10 and (garbled).
me: how is the information you give me now different from the information from before?
f/s: It's on 34th.
me: *looks* sorry, nothing.
f/s: how are you spelling Wayne?
me: W-A-Y-N-E.
f/s: ok, thanks.
Then a patron (let's call him "D") tries to walk in the our room, looking for help. Because God knows actually going to look for the librarian working the floor or actually waiting for the librarian to finish helping a patron is against their Constitutional Rights. I tell him we can't help him and try to call for backup. Of course, finding the backup person is hard, esp. when you get ahold of a coworker from another dept. who says, "I don't work in that dept, I can't help you." Esp. if said coworker is in the same room as where backup is.
Last caller, marble-mouth (mm):
mm: I had an obituary I wanted to look up and no one contacted me (note, everything she says is so garbled it takes a while to understand her).
me: ok, what is you last name?
mm: *I understand Limbargo*
me: ok, one moment.
so I look for her request and cant' find it.
me: who was the obituary for?
mm: Green, Rakel
me: So I look at the inbox for the obits and see the request. There was a note that the patron requested this before but we couldn't find the original request. The request was submited Tue at 2:08. I see it's not done. Though there is a note that it wasn't found in the online obit database. Personally, if I can't find it in the online obit database, I don't go to the newspaper, because it would be redundant. I should have told her it wasn't found but oh well.
me: Ok, someone is still working on it.
mm: *garbled, angry. whinny* blah blah blah. I asked for it and someone lost my paperwork! Then they say it will be 48 hours and it's 48 hours and it's not done! It's 2:08 now! blah blah blah supervisor!
me: Ok, let me find the supervisor.
It's the top of the hour and the super is not in her office, and I call the dept. she's suppose to be in, but that dept. has 2 phones. I'm calling both. No answer. I keep on calling and at one point to phone is busy, so I keep on calling that, thinking she must have picked up and was trying to call back the missed call.
Anyway, the coworker (let's call her "J") on the floor comes in with problems with the copier. I tell her I will help her when I find the super. She goes away. This is top of the hour, where there is a shift change and "K" is now working on the floor.
So I finally had to walk down to the dept. the super is at to tell her the story of mrs. Limbargo and go upstairs and transfer the call. Then I go back out to help the guy at the copy machine, who is D, the guy who walked in to our telephone room.
Why the hell he dismantels (well, taking out the drawers) the copier? Why didn't he get help. I tell him there is a problem printing ledger size copies, and he says, "I'm printing". Fine, fine. I tell him he has to copy on letter size. And I have to delete the jobs since the computer will be stuck trying to print and not printing anything. He says, "Well, if you helped me in the first place when I asked for help I wouldn't have this problem" and I said, "I was on the phone." And he said the other librarian said he could print ledger size. So why did the other librarian (J) went to go get help if she knows so much? So then K, who is now working the floor, comes by and says he can copy, just from the other copier. Ok, fine, I tell her that the OCE repair guy said we can't print ledger because the machine won't do it and she insists that it can and I said ok, and left.
Why the Fuck didn't J ask K for help, when she relieved J? Why didn't I just walk away and not help the guy on the copier? Ugh.
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