I had two different customers pull the same crap on me today, so it's a 2 for 1!
SC #1
A customer wanted a chair. Unfortunately they're on the top of our shelving and I'm a bit afraid of heights. So I trudge up the wobbly ladder, slide this big box down and bring it up front. The customers look at it and they don't want that box because they think the box was open. The boxes have plastic straps that you have to cut off and the original tape around them. So I had to get another employee to help me get another one down (since it was even HIGHER up). So I brought up an IDENTICAL box with the same tape and the same plastic straps.
SC #2
A lady brings back a camera because she thinks it had been opened because there was no tape on the box and there was no memory card. The cameras usually don't come with a memory card. So I get another IDENTICAL box with NO tape on it packaged EXACTLY like the first one and she procedes to open it up to look for the non-existant memory card and make sure this one hadn't been opened.
Both times I considered bringing the boxes to the back and coming back with the same ones saying "Here's your new box" to see if they noticed.
As a little bonus related suckiness...
Have you ever had a customer want to see inside a box of whatever product, rip it apart looking at the manual or what it came with or whatever, and then want to buy a SEALED one because this one was opened? Or even better yet ask for a discount since that box was open? I have. And I gave them my best "Are you fracking kidding me?" look.
SC #1
A customer wanted a chair. Unfortunately they're on the top of our shelving and I'm a bit afraid of heights. So I trudge up the wobbly ladder, slide this big box down and bring it up front. The customers look at it and they don't want that box because they think the box was open. The boxes have plastic straps that you have to cut off and the original tape around them. So I had to get another employee to help me get another one down (since it was even HIGHER up). So I brought up an IDENTICAL box with the same tape and the same plastic straps.
SC #2
A lady brings back a camera because she thinks it had been opened because there was no tape on the box and there was no memory card. The cameras usually don't come with a memory card. So I get another IDENTICAL box with NO tape on it packaged EXACTLY like the first one and she procedes to open it up to look for the non-existant memory card and make sure this one hadn't been opened.
Both times I considered bringing the boxes to the back and coming back with the same ones saying "Here's your new box" to see if they noticed.
As a little bonus related suckiness...
Have you ever had a customer want to see inside a box of whatever product, rip it apart looking at the manual or what it came with or whatever, and then want to buy a SEALED one because this one was opened? Or even better yet ask for a discount since that box was open? I have. And I gave them my best "Are you fracking kidding me?" look.
Comment