Tweet
I do not know why "Nancy" in the Parking office did this, but first some background information.
When I was assigned to work at the university I received very little training from the parking company or the client regarding handling difficult customers. I had to learn on my own. This is why I use this website & other websites to get information & to ask questions. When Visitor Parking/Community Relations was over the garage, we were never to told by them how they wanted us to handle difficult customers. The staff in that office felt it was the parking company's responsibility. But... the parking company gave us very little training. Then the Parking office took ownership of Visitor parking, & they never told us how they want us to handle difficult customers.
So as a training tool for the 2nd shift attendant (since I have told by previous attendants it is hard to deal with difficult customers; the parking company never trained the 2nd shift attendant either), I made a document with several ideas on how to handle difficult customers who press the call button at the exit gate. There are customers who will not pay for their parking, want out for free, ect. This document was in a plastic sheet protector on a document holder that stands up.
A couple of weeks ago "Nancy" from the Parking office came down to the booth 15 minutes before my shift ended to "receive" a guest of the President's office. When I got to work the next morning, that document was gone. I asked my co-worker what happened to it. She told me "Nancy" took it.
I have not heard anything regarding that document from the Parking office nor from "Bill", the parking company manager over the account.
So now I keep anything work related with my personal belongings.
When I was assigned to work at the university I received very little training from the parking company or the client regarding handling difficult customers. I had to learn on my own. This is why I use this website & other websites to get information & to ask questions. When Visitor Parking/Community Relations was over the garage, we were never to told by them how they wanted us to handle difficult customers. The staff in that office felt it was the parking company's responsibility. But... the parking company gave us very little training. Then the Parking office took ownership of Visitor parking, & they never told us how they want us to handle difficult customers.
So as a training tool for the 2nd shift attendant (since I have told by previous attendants it is hard to deal with difficult customers; the parking company never trained the 2nd shift attendant either), I made a document with several ideas on how to handle difficult customers who press the call button at the exit gate. There are customers who will not pay for their parking, want out for free, ect. This document was in a plastic sheet protector on a document holder that stands up.
A couple of weeks ago "Nancy" from the Parking office came down to the booth 15 minutes before my shift ended to "receive" a guest of the President's office. When I got to work the next morning, that document was gone. I asked my co-worker what happened to it. She told me "Nancy" took it.
I have not heard anything regarding that document from the Parking office nor from "Bill", the parking company manager over the account.
So now I keep anything work related with my personal belongings.
Comment