Hola all. It's been a while.
I return with a recent call I took while working an overtime shift. It actually ended my overtime shift as the call was so spectacularly sucky that I just logged out when it was done and went home.
Dingwell: Me.
SC: Our font of misplaced aggression.
Dingwell: Thank you for...
SC: I DEMAND to know if we have DSL service or not! (When they don't even let you finish your greeting, that's a strong indicator of upcoming aggravation.)
Dingwell: I can certainly help you with that. Can you please verify your home telephone number?
SC: XXX-XXX-XXXX
I check the number. There is DSL service on the number. I'm guessing they don't have synch or something, but I'm a little baffled by the aggression. Customers usually don't get angry until things don't work after a week or so. This number is active ahead of schedule so this woman is either psycho or somethings gone terribly wrong.
Dingwell: There is service on that number, it was scheduled to be turned on next wednesday but it does appear that there was some open time at the Central office and they hooked it up earlier for you.
SC: What sort of scam are you people running? This is fraudulent!
Dingwell: Uh... if there's a problem with the DSL service I can certainly help you with that.
SC: I don't want your help! I don't want DSL! You people had no right to put this crap on my phone line! Take it off now!
(I'd like to take a moment and point out that this is actually a first after five odd years of working for Kersnizon. I've never had anyone actualy angry that their service was ready early.)
Dingwell: Well, I do apologize that you feel that way... if you don't want the service you can certainly cancel it and we can remove it...
SC: Are you proud of yourself young man? Are you proud that you make a living defrauding people?
Dingwell: Ma'am, I have no idea what the problem is here. If you don't want DSL service we can certainly remove it from...
SC: I never wanted it! And now you're going to bill me for it anyways! You're a bunch of thieves! You're worthless thieves!
Dingwell: Ma'am, I work in tech support, not billing, but I doubt you'll be billed for this if you just cancel your service.
SC: I shouldn't have to cancel service that I NEVER ORDERED IN THE FIRST PLACE!
Dingwell: Ma'am, I do apologize, but I didn't put the order on your line and I'm just trying to help you.
SC: Who ordered this service? Who? Nobody else is authorized to add or remove things to my phone line except myself and my husband!
I check the account again, the name doesn't match her name or her husbands name.
Dingwell: Well the name on the account doesn't match either of your names...
SC: Is it XXXX XXXXX?
Dingwell: Yes it is.
SC: That's my son! Who authorized my son to put DSL on my telephone?
Dingwell: I don't have access to that ma'am, he most likely just called up and ordered...
SC: You pack of thieves! THIEVES! HE HAS NO ACCESS TO MY PHONE LINE! THERE'S A NOTE ON MY ACCOUNT SPECIFICALLY STATING THAT HE IS NOT PERMITTED TO MAKE CHANGES TO MY PHONE SERVICE!
Dingwell: Ma'am, as I stated, if you don't want DSL service you can certainly cancel it...
SC: This is fraudulent! Fraudulent! Do you think I can't press charges?
(Press charges? Over DSL service? Yeah, that'll happen. Our busy DA's will set aside the rapist's, murderers and drug peddlers to lock up DSL technicians. Ooooh. Look at me shake...)
Dingwell: Ma'am, I've already apologized to you and if you'd like to cancel your service...
SC: I never wanted service! This is fraudulent!
Dingwell: Yes, I do believe you made that point already, nevertheless, the number for our billing group is xxx-xxx-xxx. You can contact them tomorrow...
SC: Tomorrow? I want this cancelled now!
Dingwell: Well I can't cancel this for you because I'm not allowed to make changes to your account and I don't have access to that database. You can call our billing group...
SC: I have to make another phone call? I never ordered this in the first place and you're going to make me call some one else? This is fraudulent!!!
Dingwell: Fraudulent. Well I do apologize that you feel that way. As I tried to tell you before, you can contact our billing group if you wish to cancel service.
SC: Your apology is not accepted! This is fraudulent! I'm sending you people to jail!
Dingwell: Well, that's all I can really do for you. Is there anything else I can help you with?
SC: Good day! *Click*
And I sat there, in after call work, just astounded. What the hell is wrong with people? Has civility and common sense gone right out the window?
Seriously, I don't know if her son is some sort of scammer that has tried to steal money from her or what, but it's just DSL service, not a mortgage. Just call billing and cancel the service.
God D**N the thought of that call STILL makes me shudder.
I return with a recent call I took while working an overtime shift. It actually ended my overtime shift as the call was so spectacularly sucky that I just logged out when it was done and went home.
Dingwell: Me.
SC: Our font of misplaced aggression.
Dingwell: Thank you for...
SC: I DEMAND to know if we have DSL service or not! (When they don't even let you finish your greeting, that's a strong indicator of upcoming aggravation.)
Dingwell: I can certainly help you with that. Can you please verify your home telephone number?
SC: XXX-XXX-XXXX
I check the number. There is DSL service on the number. I'm guessing they don't have synch or something, but I'm a little baffled by the aggression. Customers usually don't get angry until things don't work after a week or so. This number is active ahead of schedule so this woman is either psycho or somethings gone terribly wrong.
Dingwell: There is service on that number, it was scheduled to be turned on next wednesday but it does appear that there was some open time at the Central office and they hooked it up earlier for you.
SC: What sort of scam are you people running? This is fraudulent!
Dingwell: Uh... if there's a problem with the DSL service I can certainly help you with that.
SC: I don't want your help! I don't want DSL! You people had no right to put this crap on my phone line! Take it off now!
(I'd like to take a moment and point out that this is actually a first after five odd years of working for Kersnizon. I've never had anyone actualy angry that their service was ready early.)
Dingwell: Well, I do apologize that you feel that way... if you don't want the service you can certainly cancel it and we can remove it...
SC: Are you proud of yourself young man? Are you proud that you make a living defrauding people?
Dingwell: Ma'am, I have no idea what the problem is here. If you don't want DSL service we can certainly remove it from...
SC: I never wanted it! And now you're going to bill me for it anyways! You're a bunch of thieves! You're worthless thieves!
Dingwell: Ma'am, I work in tech support, not billing, but I doubt you'll be billed for this if you just cancel your service.
SC: I shouldn't have to cancel service that I NEVER ORDERED IN THE FIRST PLACE!
Dingwell: Ma'am, I do apologize, but I didn't put the order on your line and I'm just trying to help you.
SC: Who ordered this service? Who? Nobody else is authorized to add or remove things to my phone line except myself and my husband!
I check the account again, the name doesn't match her name or her husbands name.
Dingwell: Well the name on the account doesn't match either of your names...
SC: Is it XXXX XXXXX?
Dingwell: Yes it is.
SC: That's my son! Who authorized my son to put DSL on my telephone?
Dingwell: I don't have access to that ma'am, he most likely just called up and ordered...
SC: You pack of thieves! THIEVES! HE HAS NO ACCESS TO MY PHONE LINE! THERE'S A NOTE ON MY ACCOUNT SPECIFICALLY STATING THAT HE IS NOT PERMITTED TO MAKE CHANGES TO MY PHONE SERVICE!
Dingwell: Ma'am, as I stated, if you don't want DSL service you can certainly cancel it...
SC: This is fraudulent! Fraudulent! Do you think I can't press charges?
(Press charges? Over DSL service? Yeah, that'll happen. Our busy DA's will set aside the rapist's, murderers and drug peddlers to lock up DSL technicians. Ooooh. Look at me shake...)
Dingwell: Ma'am, I've already apologized to you and if you'd like to cancel your service...
SC: I never wanted service! This is fraudulent!
Dingwell: Yes, I do believe you made that point already, nevertheless, the number for our billing group is xxx-xxx-xxx. You can contact them tomorrow...
SC: Tomorrow? I want this cancelled now!
Dingwell: Well I can't cancel this for you because I'm not allowed to make changes to your account and I don't have access to that database. You can call our billing group...
SC: I have to make another phone call? I never ordered this in the first place and you're going to make me call some one else? This is fraudulent!!!
Dingwell: Fraudulent. Well I do apologize that you feel that way. As I tried to tell you before, you can contact our billing group if you wish to cancel service.
SC: Your apology is not accepted! This is fraudulent! I'm sending you people to jail!
Dingwell: Well, that's all I can really do for you. Is there anything else I can help you with?
SC: Good day! *Click*
And I sat there, in after call work, just astounded. What the hell is wrong with people? Has civility and common sense gone right out the window?
Seriously, I don't know if her son is some sort of scammer that has tried to steal money from her or what, but it's just DSL service, not a mortgage. Just call billing and cancel the service.
God D**N the thought of that call STILL makes me shudder.
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