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New Years Eve I got spat at.

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  • New Years Eve I got spat at.

    It is 10:30 pm. Customers comes up, I ring him up and get his money. I wait for the til to open.

    It does not open.

    Fine, I check the recipt paper, as I just change it and sometimes I accidently turn it off. No, its on. But it says recipt paper out, and error. It won't even feed paper.

    So fine. I grab another roll of recipt paper, and use it. Same thing. For whatever reason, if the recipt feeder is broken, the till will NOT open. No matter what.

    I call up help desk and pray that we get the guy that works it, as the woman that works it is a real BITCH.

    Naturally she answers.

    I tell her the problem.

    Heldesk: "Do you have the recipt paper in correctly?
    ME: Yes,
    Helpdesk: Well do a computer restart.
    Me: *does the restart, and telling people it could be a good ten minutes before it works. I can't take anything, cash, cards, nothing. No I will not take IOUs, people get mad*

    ME: I did the restart, it still isn't working.
    Helpdesk: I don't think you put in the recipt paper right.
    ME: I've done it six years, I know its right.
    Helpdesk: Well then you put in the wrong paper!
    ME: .... (Grabs one of the old ones in the back, try it, nope still not working)
    Helpdesk: You need to call your manaager and have him bring in a real roll of paper and change it, because you aren't doing it right.

    ME: ... Ok....

    So I call the manager, and he freaks cause its new years eve, one of the busiest nights and my till is fucked. If it was the old one, we could pop it open, but not anymore. People are getting pissed, and I'm writing sales down as long as they paid exact change, or if they were over were told they would need to come back later for it. (For people who wanted 4.89, and paid with a 5). I only had a few people do it.

    One comes in, and throws down bunch of coins.
    "Give me a dollar bill".

    ME: I can't. My till is broken. I can't open it.
    SC: You can't give me a dollar?! JUST open it and give me a fucking bill!
    ME: I CANNNOT, its BROKEN! See!? *Me pressing No Sale, No Sale, No Sale. I ring and itme up and slam the next button. Till doesnt open*
    SC: Or for christ sake, just give me one of your dollars!!!
    ME: Don't have one. *Gets back to talking to Bitch Helpdesk lady*

    He and his girlfriend storm out. I turn, and they both hawk loogies at my window that I'm closet too, followed by two birds.


    Manager has come with a roll, thogh he belives me. He knows I'm not stupid, and if I saw its broken, its broken. He uses the old paper. Nope, its not working. We call help desk, and again get her.

    Helpdesk: FINE! I sent someone, but they are in X Town, and it be a while! It better be broken because your wasting his new years eve.


    Hour later, its around 11:54. One of the companys techs comes in with replacement. Takes a look at it for a few minutes, fiddles.

    TECH: "Wow, that is really broken. How'd that happen?"

    Followed by him and manager watching over my shift,. I didn't do anything to it.

    I get several people during the time it was broken. I will tell them exact change only.

    One man, was pissed off at that. Demanded to know where we were keeping the money. He grabs a six pack of expensive beer and a 2 liter of soda. Tries to leave a ten dollar bill. I tell him he needs 11.93. He wants to know how I know that. I retort I dont need a register to say how much something is.
    At least he leaves 2 more dollars.
    Military Spouse Support.
    http://www.customerssuck.com/board/group.php?groupid=45
    Plaidman's Minions: Telecom_Goddess: Dungeon Minion

  • #2
    What...the....hell?!?!

    With my weird work hours, I'll often find myself needing gas when the registers are down for their audit, or I'll go through the 24-hour drive-thru when their CC readers are down for the night and it's cash only. It's 4am and I'm used to it, but I've seen some people who are obviously not used to doing business at that hour become complete EW's when they have to wait a few minutes before they can pump their gas. Sheesh, it's a minor inconvinience, but watching them you'd think it was the end of the world!

    Though I do wish the gas station would be consistent about when they take the registers down...sometimes it's 3:30, sometimes it's 4, sometimes it's 4:30...so I can't really guess when they're going down.
    Knowledge is knowing that a tomato is a fruit. Wisdom is not putting it in a fruit salad.

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    • #3
      Once at <old pizza place> our register died, so I had to do all transactions in my head. Thank god for the proper way to count change, or I wouldn't've been able to do it. There's a little manual release on the bottom towards the back of every register I've used. That's how I opened it and closed it.

      The next day corporate let us buy another register - but only allowed us to spend $50. I called the thing we got a playschool toy, because that's what it looked like! Plus it didn't even print receipts!

      The store manager went through every order we had that night and inputted it on the new register. We came pretty close to even - probably what the register was off before it broke (I was assistant manager at the time. I always tried not to be on the register during rush - not because I was lazy but because I couldn't see how the store was running up there).
      To err is human, to blame someone else shows good management skills.

      my blog --> http://www.hendrices.com/joesblog/
      my brother's blog --> http://www.hendrices.com/ryansblog/

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      • #4
        A useful trick might be to keep a printing calculator under the desk for emergencies like that. Then at least you don't have to scribble things down, and it might also give you authority to make small change if it's available.

        Or just have at least two registers, even if one is just a spare. But IMHO, anywhere small enough to have only one register should be able to run on a printing calculator and a drop-box, except for cards.

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        • #5
          I had a story about a stuck drawer that was really funny, but it was 19 years ago at a White Hen Pantry and I no longer remember it. Eh, just laugh anyway, trust me.
          Why do they make Superglue but not Batglue?

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          • #6
            I hope your so-called help desk is getting a load of complaints about b*tch lady, because that attitude was inexcusable.

            And I dare think I'd call the woman back, demanding an apology.
            A lion however, will only devour your corpse, whereas an SC is not sated until they have destroyed your soul. (Quote per infinitemonkies)

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