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  • Starting the day with a bang!

    I come to work, open the glass door, slip in, close it behind me, like everyday. I go in the back to fetch my morning cup of water and walk back to the front...
    To see this older gentleman SMACK into the door.

    No, correction, he SMASHED the door.

    He went through like it was a piece of paper. It crashed with a deafening sound. He seemed to almost fall (which scared me for a minit, I was worried he might impale himself on the glass) but regained himself as the rest of the door shattered.

    Then he started bleeding profusely. I mean Sweeney Todd levels. I'm not exagerating.

    Luckily, we're in a mall and right next to a restaurant, so while one guy was calling the ambulance, two ladies arrived with first aid training and plenty of clean towels to attend to the man. I was able to keep my composure enough to get him a chair.

    He was conscious the whole time and seemed pissed off. Not as us, so far, but embarrassed of walking into the door.
    We have posters on that door to show that it is indeed there. He didn't see them.

    The paramedics arrived and picked him up in a gurney.

    I'll keep you posted if I get any update on this.

    We have a carpeted floor. I'm gonna have a LOVELY time explaining the pool of blood in front of my till.

    *UPDATE*
    Blood is cleaned off at 95% (cleaning guy did his best) we're still minus one door and I got news from a relative of the customer that he's had to have sutures and they're keeping him in observation for a concussion.

    My co workers keep teasing me about it as I was only 6 feet away from the accident and witnessed it first hand.
    *SEMI UPDATE*
    A friend of the customer showed up and said it wasn't the customer's fault. Felt like saying yes it was, since he wasn't looking up and there are POSTERS on the door. I just nodded.

    I did tell my boss boss (Yes I said it twice) That we should, on top of the posters, have some tape across the doors. The posters aren't always the same and vary in size at times. (Currently we had leaflets taped across the door, other times one big poster, etc) But maybe with a red line like on our other doors in the computer department, this wouldn't happen as it is below the field of vision, where this particular customer could have caught it.
    Last edited by Shironu-Akaineko; 03-18-2010, 07:20 PM.
    Now would be a good time to visit So Very Unofficial!

    "I've had so many nasty customers this week, my bottomless pit is now ankle-deep."-Me.

  • #2
    Quoth Shironu-Akaineko View Post
    ...explaining the pool of blood in front of my till.
    The last sucky customer?
    I am not an a**hole. I am a hemorrhoid. I irritate a**holes!
    Procrastination: Forward planning to insure there is something to do tomorrow.
    Derails threads faster than a pocket nuke.

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    • #3


      Bull in a china shop syndrome. I would ask who the hell doesn't see a door, but apparently, it's a rampant syndrome. The little icing on the cake of suck would be him trying to sue the mall owners for having glass that is too clean to see that it is in fact a door. Yeesh, well hopefully, he'll live and learn.
      Make a list of important things to do today.
      At the top of your list, put 'eat chocolate'
      Now, you'll get at least one thing done today

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      • #4
        Quoth dalesys View Post
        The last sucky customer?
        Thaaaat's actually what I told my manager when he came in and said "What in the world happened here?"

        I couldn't help it.
        Now would be a good time to visit So Very Unofficial!

        "I've had so many nasty customers this week, my bottomless pit is now ankle-deep."-Me.

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        • #5
          Quoth Shironu-Akaineko View Post
          ...I got news from a relative of the customer that he's had to have sutures and they're keeping him in observation for a commotion.
          Do you mean concussion?
          Quoth r2cagle View Post
          Bull in a china shop syndrome. I would ask who the hell doesn't see a door, but apparently, it's a rampant syndrome.
          There was a thread on this very subject not long ago. It does happen, especially if said glass door is perfectly clear and has no signs, handles, visible frame or anything indicating that it is indeed a closed door.

          Since the OP said there were posters on the door, that doesn't really apply to the situation, though. Perhaps the gentleman was just very confused. Or very determined.
          I don't have an attitude problem. You have a perception problem.
          My LiveJournal
          A page we can all agree with!

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          • #6
            I walked into a door once...didn't crash into it but walked into it. See if had been a self operating one but somehow it had gotten turned off.

            Got laughed at all day for walking into it.

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            • #7
              Quoth XCashier View Post
              Do you mean concussion?
              Yeah sorry, my bad, I used the french word. I'll go change it.

              Quoth XCashier View Post
              Perhaps the gentleman was just very confused. Or very determined.
              He was walking at a brisk pace and had his head down, so I'd go for determined.
              I bet he would have seen the posters if he had bothered to look UP.

              We open 30 minutes after our sister store downstairs so I guess he thought we open at the same time...

              Our doors aren't even automatic, I have to pull and push on them like a maniac every morning and every night.
              Now would be a good time to visit So Very Unofficial!

              "I've had so many nasty customers this week, my bottomless pit is now ankle-deep."-Me.

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              • #8
                Quoth XCashier View Post
                It does happen, especially if said glass door is perfectly clear and has no signs, handles, visible frame or anything indicating that it is indeed a closed door.
                Which begs the question, why would anyone think that you could even enter that way? Does it look like a Magic Portal? I lean towards Aethian's explanation, guy probably thought it was an automatic door and found out it wasn't. Still, heck of way to start your day.

                I just sit in awe of all you members that get to witness this stuff. My life seems so boring in comparison.
                Make a list of important things to do today.
                At the top of your list, put 'eat chocolate'
                Now, you'll get at least one thing done today

                Comment


                • #9
                  Quoth r2cagle View Post
                  I lean towards Aethian's explanation, guy probably thought it was an automatic door and found out it wasn't.
                  It's still plausible despite none of the doors inside this mall being, or have ever been, automatic.
                  Since customers regularly mistake us with our competitor or our grocery store for the one across the bridge, I would not be surprised at all if he thought our giant wall of a door was automatic.
                  Now would be a good time to visit So Very Unofficial!

                  "I've had so many nasty customers this week, my bottomless pit is now ankle-deep."-Me.

                  Comment


                  • #10
                    Quoth r2cagle View Post
                    Which begs the question, why would anyone think that you could even enter that way? Does it look like a Magic Portal?
                    If there's no handle, signs or even light reflection or visible fingerprints then it looks like there's nothing there, just an open space.
                    I don't have an attitude problem. You have a perception problem.
                    My LiveJournal
                    A page we can all agree with!

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                    • #11
                      Quoth XCashier View Post
                      If there's no handle, signs or even light reflection or visible fingerprints then it looks like there's nothing there, just an open space.
                      We had signs and while they're the size of an 8.5X11 paper, there were many and spread out.

                      But they were at eye level and this customer was looking at the floor when he hit the glass.

                      Right now we replaced the door, boss-boss took my suggestion and we got a line of red tape across the door (since we lost our flyers, obviously...). Let's hope it's enough until we get new papers printed and posted.
                      Now would be a good time to visit So Very Unofficial!

                      "I've had so many nasty customers this week, my bottomless pit is now ankle-deep."-Me.

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                      • #12
                        Quoth r2cagle View Post
                        I lean towards Aethian's explanation, guy probably thought it was an automatic door and found out it wasn't. Still, heck of way to start your day.
                        See, even if he thought it was automatic, what the heck was he doing walking into it? You can see when the doors open, and most people learn fairly young that you need to slow down as you approach the doors or else you'll walk into them. Now, I recognise that some people have enough patience as adults that they regularly walk at a speed which doesn't require them to slow down, but you'd expect that the rule of "watch to make sure that the door is indeed open" would still apply.

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                        • #13
                          Now now Magpie, don't try to bring common sense into this.
                          If customers would use it, we wouldn't have this forum.
                          Now would be a good time to visit So Very Unofficial!

                          "I've had so many nasty customers this week, my bottomless pit is now ankle-deep."-Me.

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                          • #14
                            I have walked into a glass door before, at my house, even. See, we used to have this dog, a boxer, who liked to lick the door. It was so gross, but there was always a layer of dog slobber on the door, no matter how many times a day we cleaned it. We got to the point we would just leave it open, so we didn't have to look at it, plus so the dog couldn't get to it as easily. I am sure you see where this is going ... one day, someone washed the glass, and I assumed the door was just open. It hurt, but I didn't break it! I cannot even imagine how embarrassed that poor guy was! I almost feel bad for !
                            "You mean you don’t have the one piece of information you actually need? Well, stick your grubby paws in the crayon box, yank one out and colour me Fucking Shocked Fuchsia." - Gravekeeper

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                            • #15
                              Quoth Shironu-Akaineko View Post
                              A friend of the customer showed up and said it wasn't the customer's fault.
                              *eyebrow quirk* "Wasn't it?"
                              ... "WASN'T it?"
                              "I call murder on that!"

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