And you wouldn't believe how stupid it was.
Last week I had a customer over the phone who had a bunny that was growing a tumor on its face. She wanted to know what to do about it.
I told her that I'm not a veterinarian and not qualified to make a diagnosis or recommend any course of action, and that she should get medical care for her rabbit. And per store policy, I also let her know that if she bought the rabbit less than 14 days ago, she can return it and get it refunded or replaced. She thanked me and hung up.. no big deal, right?
Apparently not. She called back and asked to speak to a manager, and let my boss know that I wasn't helpful enough.
.. If you call a pet store because your animal has a TUMOR, what do you expect to hear? What did I do wrong?
First time I've received a complaint in 2 years and I'm pretty angry because I didn't do anything to deserve it.
Last week I had a customer over the phone who had a bunny that was growing a tumor on its face. She wanted to know what to do about it.
I told her that I'm not a veterinarian and not qualified to make a diagnosis or recommend any course of action, and that she should get medical care for her rabbit. And per store policy, I also let her know that if she bought the rabbit less than 14 days ago, she can return it and get it refunded or replaced. She thanked me and hung up.. no big deal, right?
Apparently not. She called back and asked to speak to a manager, and let my boss know that I wasn't helpful enough.
.. If you call a pet store because your animal has a TUMOR, what do you expect to hear? What did I do wrong?
First time I've received a complaint in 2 years and I'm pretty angry because I didn't do anything to deserve it.
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