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  • deep heavy sigh

    I love when things go according to plan... too bad that hasn't happened.
    Plan was that big ass group will arrive at 8am and worst case scenario is that housekeeping is bring rooms back into inventory as they check in.
    Reality, they arrive at 5am
    Plan- if they arrive early, we can get housekeepers in early.
    Reality- our housekeepers ride the bus which doesn't start running until 6:30
    Plan- they need 10 rooms
    Reality, they need 15.

    Yeah, when they showed up I had 8 rooms open... this has not been a fun morning
    If you wish to find meaning, listen to the music not the song

  • #2
    Feh. What is it about people not being able to count their own group?

    A shame you had to deal with that crap.

    ^-.-^
    Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

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    • #3
      I'm a little shocked that you let a group check in that early. I've only ever had one hotel let me check in early, and I was appropriately grateful, as the drive had taken less time then advertised.

      Maybe a (supposedly) pre-arranged situation?
      The Rich keep getting richer because they keep doing what it was that made them rich. Ditto the Poor.
      "Hy kan tell dey is schmot qvestions, dey is makink my head hurt."
      Hoc spatio locantur.

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      • #4
        Quoth Geek King View Post

        Maybe a (supposedly) pre-arranged situation?
        yeah, it was prearranged for an early check-in, management had already approved them for whenever they arrived... they just arrived earlier than they thought
        If you wish to find meaning, listen to the music not the song

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        • #5
          Ahhhh!

          You never preapprove for 'whenever you arrive'! You preapprove for '10 rooms by 8am' or some such.

          What was management THINKING?
          Seshat's self-help guide:
          1. Would you rather be right, or get the result you want?
          2. If you're consistently getting results you don't want, change what you do.
          3. Deal with the situation you have now, however it occurred.
          4. Accept the consequences of your decisions.

          "All I want is a pretty girl, a decent meal, and the right to shoot lightning at fools." - Anders, Dragon Age.

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          • #6
            Quoth smileyeagle1021 View Post
            Plan was that big ass group will arrive at 8am and worst case scenario is that housekeeping is bring rooms back into inventory as they check in.
            Reality, they arrive at 5am
            At which point I'd have hit IHOP or DENNY'S for a few hours until both check-in time was appropriate AND you had the rooms ready.

            Quoth Seshat View Post
            What was management THINKING?
            They probably weren't.
            Now a member of that alien race called Management.

            Yeah, you see that right. Pink. Harness.

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            • #7
              That's the best move, turn them to "The Waffle House."
              Customers should always be served . . . to the nearest great white.

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