So I've been getting some sales training at work from my assistant manager. She's nice and all and usually pulls down good numbers so she's trying to help me get mine up too.
So I'm picking her brain about how she manages to get make so many sales and I don't when we both deal with the same number of customers and make the same sales pitches and this is a rough paraphrase of what she says to me:
"One thing I notice about you is you ask too many 'yes or no' questions. Your biggest mistake is giving them the chance to say 'no'. Instead of asking it, say something like 'let's go ahead and set this up for you so you can start saving right away.' You have to be persistent, but not pushy."
For some reason this approach just don't feel right to me, I hate feeling like I'm shoving things down people's throats, which could be why I'm not the world's greatest salesman. I'm friendly and awesome with customer service but I've never been a huge numbers guy. Not that I'm not making any sales at all, my numbers are ok, just slightly below the level of the manager and the assistant manager, which is where they want me.
Am I wrong to feel awkward about being asked to use this "don't let them say no" technique?
I already have some issues with some of the questionable things I'm being asked to do to get my numbers and I am looking for other work.
So I'm picking her brain about how she manages to get make so many sales and I don't when we both deal with the same number of customers and make the same sales pitches and this is a rough paraphrase of what she says to me:
"One thing I notice about you is you ask too many 'yes or no' questions. Your biggest mistake is giving them the chance to say 'no'. Instead of asking it, say something like 'let's go ahead and set this up for you so you can start saving right away.' You have to be persistent, but not pushy."
For some reason this approach just don't feel right to me, I hate feeling like I'm shoving things down people's throats, which could be why I'm not the world's greatest salesman. I'm friendly and awesome with customer service but I've never been a huge numbers guy. Not that I'm not making any sales at all, my numbers are ok, just slightly below the level of the manager and the assistant manager, which is where they want me.
Am I wrong to feel awkward about being asked to use this "don't let them say no" technique?
I already have some issues with some of the questionable things I'm being asked to do to get my numbers and I am looking for other work.
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