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So I haven't posted in a while, because I was recently terminated from my previous job...basically because I made too much money as the store manager.
So now I am back in the role of hotel front desk clerk. I have worked this role for about 6 years of my life so its something I can work into without major problems. Here are some highlights of my first day:
1. THREE trainees with one trainer: I mainly stood back and let her train the other two and I watched. Very exciting day let me tell you.
2. Reservations chaos: The phone rang off the hook ALL DAY. One call finished, and the phone rang before we could hang it up. We ended up taking over 100 reservations.
3. Online reservations: we also had a total of 20 expedia reservations come through to book.
4. Housekeeping chaos: as it turns out EVERY room marked clean on the Housekeeping report printed off this morning was dirty...EVERY room marked dirty was marked clean. This included much confusion with moving people around trying to find rooms that were actually clean so we could check in customers. Housekeeping was still trying to make sense of what was going on when I left at 4:00.
5. Applicants: The hotel has recently been purchased (back in march or april). This being the case, the hotel (with around 300 rooms) was staffed with 1 desk clerk per shift and 8 housekeepers. Keep in mind this is a conference center. So now we are hiring....our restaurant manager alone had 40 interviews today. Of course they all come to the front desk to let us know they are there.
Im exausted.........
So now I am back in the role of hotel front desk clerk. I have worked this role for about 6 years of my life so its something I can work into without major problems. Here are some highlights of my first day:
1. THREE trainees with one trainer: I mainly stood back and let her train the other two and I watched. Very exciting day let me tell you.
2. Reservations chaos: The phone rang off the hook ALL DAY. One call finished, and the phone rang before we could hang it up. We ended up taking over 100 reservations.
3. Online reservations: we also had a total of 20 expedia reservations come through to book.
4. Housekeeping chaos: as it turns out EVERY room marked clean on the Housekeeping report printed off this morning was dirty...EVERY room marked dirty was marked clean. This included much confusion with moving people around trying to find rooms that were actually clean so we could check in customers. Housekeeping was still trying to make sense of what was going on when I left at 4:00.
5. Applicants: The hotel has recently been purchased (back in march or april). This being the case, the hotel (with around 300 rooms) was staffed with 1 desk clerk per shift and 8 housekeepers. Keep in mind this is a conference center. So now we are hiring....our restaurant manager alone had 40 interviews today. Of course they all come to the front desk to let us know they are there.
Im exausted.........
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