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Was out shopping with Lil'Zel today. On our way home I though it would be nice with a snack, so we stopped by a nearby gas station which I knew also sold fast food.
We went in and ordered a "2 hotdogs, one soda" combo that was on sale - the cashier (who was the only one in sight - this is important for later!) took our orders, and adviced us that it might take a couple of minutes since she wanted to be sure that the sausages were cooked through. I agreed, paid for the order, and stepped aside so other customers could be served.
And then there was a MASSIVE rush of customers coming in, and most of their orders were complicated (including some sort of rental which has to be processed through a server). The cashier tried frantically to check on us while we were still waiting, she had to discard our hotdog buns but promised to get back to us as soon as she could.
While all this happened, she really tried to get someone to open another till - she paged, she rang, she asked customers to knock on the door to the breakroom... but nothing happened.
Finally, when things sorta had calmed down, another cashier (hereby named "Nincompoop" by me) slumps up, asks what's happening and kinda.. um.. hijacks 1st Cashier's till with the words "I'll handle this from here". Cashier #1 is FUMING as she storms out to the back room.
But... the thing is... I have been waiting for a long time for my order. Nincompoop can see that by 1) noticing the buns that Cashier #1 had to discard, she left them on the table, 2) me being impatient, 3) Lil'Zel being VERY impatient, and 4) other customers telling him "better take that lady, she's been waiting for about half an hour".
He processed my order with the following sentences (In. A. Very. Robotic. Voice):
- "Did you order a hotdog?"
- "Which condiments would you like?"
- "Here you go"
And that's it. If he only had said something like "sorry you had to wait" I wouldn't have been as upset as I was when I left the station.
I seriously consider whether I should get a hold of the manager and praise Cashier #1 + complain about Nincompoop without sounding like an EW.
We went in and ordered a "2 hotdogs, one soda" combo that was on sale - the cashier (who was the only one in sight - this is important for later!) took our orders, and adviced us that it might take a couple of minutes since she wanted to be sure that the sausages were cooked through. I agreed, paid for the order, and stepped aside so other customers could be served.
And then there was a MASSIVE rush of customers coming in, and most of their orders were complicated (including some sort of rental which has to be processed through a server). The cashier tried frantically to check on us while we were still waiting, she had to discard our hotdog buns but promised to get back to us as soon as she could.
While all this happened, she really tried to get someone to open another till - she paged, she rang, she asked customers to knock on the door to the breakroom... but nothing happened.
Finally, when things sorta had calmed down, another cashier (hereby named "Nincompoop" by me) slumps up, asks what's happening and kinda.. um.. hijacks 1st Cashier's till with the words "I'll handle this from here". Cashier #1 is FUMING as she storms out to the back room.
But... the thing is... I have been waiting for a long time for my order. Nincompoop can see that by 1) noticing the buns that Cashier #1 had to discard, she left them on the table, 2) me being impatient, 3) Lil'Zel being VERY impatient, and 4) other customers telling him "better take that lady, she's been waiting for about half an hour".
He processed my order with the following sentences (In. A. Very. Robotic. Voice):
- "Did you order a hotdog?"
- "Which condiments would you like?"
- "Here you go"
And that's it. If he only had said something like "sorry you had to wait" I wouldn't have been as upset as I was when I left the station.
I seriously consider whether I should get a hold of the manager and praise Cashier #1 + complain about Nincompoop without sounding like an EW.
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