I get back from lunch, and doing my back from lunch bouncing around dealing with the little issues that come up when I make the mistake to step away from the office.
Work study is on the phone, so when this older looking woman (older than our traditional students) walked in, I was the one who had to go help her.
She introduced herself as a graduate, and needed access to her email account. Emails of graduates are disabled 6 months after they graduate, deleted 2 months after that.
PLUS.... we switched our students over to Windows Live accounts last year. So, we don't have ANY student emails on our exchange server anymore.
Since she was almost in tears after hearing that news, I went over to the network admin, as the server admin was in a meeting. He, of course, punted it right back to the server admin's plate. But did inform me that it was just a webinar, and I could crash it. So I did.
Server admin says tell her he can get her a .PST file tomorrow IF IT STILL EXISTS.
So I go down and tell her that.
Through about 10 minutes of babble, she gets around to explaining what's REALLY going on.
For the sake of my sanity and fingers, I'll sum everything up for you.
First off, (l)user is TOO STUPID TO LIVE!!!!
She tells me, after much to do, that her email account got hacked, and she needed into her old school email to get the reset email link. Okay, fine.
I get permission, and recreate her email account. I make a note to disable it at the end of the day. I figure that's it.
Wellll...., no. Idjit at the computer repair shop in town is charging her to fix it. So, I figure, I'd save this woman some time and money by doing it for her, I mean what's so hard about clicking on the forgot password link?
I do, then wait, and wait, and wait.. no email. Hu.
So I go do it again. And then I notice that the domain part of the email address (since they only show the first few letters of the address, and the full domain) was really really short. Our domain isn't really all that short.
So, look closer and.., yeah. First Class Idjit entered in the wrong email address as her alternate email. She put the school's abbreviation in instead of the full domain. I'm like...
So I explain to her. "But why did they let me put in the wrong address??" I swear, that's exactly what she said. I try to explain... and just trail off, because she's just not getting it.
So, I take the other option, and contact customer support. I should have ran away instead.
First thing is that MSN needs another email account to contact her at. I asked if she had another one.. "Yeah, but none that I get into."
"CAN you get into any of them?" Cue Blank stare.
So I create a new email for her.
I click the contact customer support link.
THAT link takes you to like this 2 screen length form, asking all kinds of questions about the account. She claimed that she forgot her glasses, or something, so I had to read everything to her.., and translate what she said to type it in.
So, I get everything filled in, submit it, and explain what the process is. They'd investigate, and contact her later on.
Once again, I swear, exact quote. "So what's my password?"
I explain everything AGAIN. I really don't know why, as there were no more signs of comprehension.
I end with, "CHECK THIS EMAIL ACCOUNT EVERY DAY."
"Oh, I guess I should go get my computer back from <repair guy>, hu?"
Yes, that would be wise.
So, let the betting start. Will she be back? Will she remember the account name (firstinitallastname)? Will she remember the password (123456)? Will she ever get her account back? How long until pondering how this girl got into our uni will land me into therapy? How many licks does it take to the get to the center.. oh, wait, already been done.
Check out the D'oh thread for some jewels I got on the phone while typing this up.
Work study is on the phone, so when this older looking woman (older than our traditional students) walked in, I was the one who had to go help her.
She introduced herself as a graduate, and needed access to her email account. Emails of graduates are disabled 6 months after they graduate, deleted 2 months after that.
PLUS.... we switched our students over to Windows Live accounts last year. So, we don't have ANY student emails on our exchange server anymore.
Since she was almost in tears after hearing that news, I went over to the network admin, as the server admin was in a meeting. He, of course, punted it right back to the server admin's plate. But did inform me that it was just a webinar, and I could crash it. So I did.
Server admin says tell her he can get her a .PST file tomorrow IF IT STILL EXISTS.
So I go down and tell her that.
Through about 10 minutes of babble, she gets around to explaining what's REALLY going on.
For the sake of my sanity and fingers, I'll sum everything up for you.
First off, (l)user is TOO STUPID TO LIVE!!!!
She tells me, after much to do, that her email account got hacked, and she needed into her old school email to get the reset email link. Okay, fine.
I get permission, and recreate her email account. I make a note to disable it at the end of the day. I figure that's it.
Wellll...., no. Idjit at the computer repair shop in town is charging her to fix it. So, I figure, I'd save this woman some time and money by doing it for her, I mean what's so hard about clicking on the forgot password link?
I do, then wait, and wait, and wait.. no email. Hu.
So I go do it again. And then I notice that the domain part of the email address (since they only show the first few letters of the address, and the full domain) was really really short. Our domain isn't really all that short.
So, look closer and.., yeah. First Class Idjit entered in the wrong email address as her alternate email. She put the school's abbreviation in instead of the full domain. I'm like...
So I explain to her. "But why did they let me put in the wrong address??" I swear, that's exactly what she said. I try to explain... and just trail off, because she's just not getting it.
So, I take the other option, and contact customer support. I should have ran away instead.
First thing is that MSN needs another email account to contact her at. I asked if she had another one.. "Yeah, but none that I get into."
"CAN you get into any of them?" Cue Blank stare.
So I create a new email for her.
I click the contact customer support link.
THAT link takes you to like this 2 screen length form, asking all kinds of questions about the account. She claimed that she forgot her glasses, or something, so I had to read everything to her.., and translate what she said to type it in.
So, I get everything filled in, submit it, and explain what the process is. They'd investigate, and contact her later on.
Once again, I swear, exact quote. "So what's my password?"
I explain everything AGAIN. I really don't know why, as there were no more signs of comprehension.
I end with, "CHECK THIS EMAIL ACCOUNT EVERY DAY."
"Oh, I guess I should go get my computer back from <repair guy>, hu?"
Yes, that would be wise.
So, let the betting start. Will she be back? Will she remember the account name (firstinitallastname)? Will she remember the password (123456)? Will she ever get her account back? How long until pondering how this girl got into our uni will land me into therapy? How many licks does it take to the get to the center.. oh, wait, already been done.
Check out the D'oh thread for some jewels I got on the phone while typing this up.
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