I was at the bank, getting a cashier's check, so I was at one of the desks.
Anyway, at the next desk, the customer was having trouble understanding why they were closing her account. No lie, direct quote: "I thought I just kept track of the checks I wrote, and then at the end of the month, I come in and pay for them."
The CSR (bless that poor woman's patience) tried to explain, "No, ma'am. The way it works is that you deposit money into your checking account. Then you can write checks against your funds, as long as you still have money to cover them."
"I don't understand."
I had to leave here, which was probably a good thing, because I wanted to do the whole while pointing at her. She was young, no more than 20, but still. This was not a line of credit, this was basic checking account, and she didn't have a clue.
Anyway, at the next desk, the customer was having trouble understanding why they were closing her account. No lie, direct quote: "I thought I just kept track of the checks I wrote, and then at the end of the month, I come in and pay for them."
The CSR (bless that poor woman's patience) tried to explain, "No, ma'am. The way it works is that you deposit money into your checking account. Then you can write checks against your funds, as long as you still have money to cover them."
"I don't understand."
I had to leave here, which was probably a good thing, because I wanted to do the whole while pointing at her. She was young, no more than 20, but still. This was not a line of credit, this was basic checking account, and she didn't have a clue.
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