Corporate Fail in 3 acts

[CrazedClerkthe2nd]

Corporate FAIL 1

Awhile back for some reason (I assume it had to do with a discrimination lawsuit or something similar) we had some guys from corporate visit out store to take us through some "Diversity training" . And who does corporate decide to send to us to conduct this training?

Four middle aged white guys in suits.

Corporate FAIL 2

A couple of months ago our Regional Manager paid us a visit and, among other things, told us the company was putting in place some stricter environmental policies which meant we'd have a new set of rules for disposing of cardboard, taking the trash out, etc.

An hour or so later when I was out front of the store on a break, I watched the RM leave the store, throw some trash on the ground, get into a bigass Humvee and leave.

Environmental Friendliness FTW!

Corporate FAIL 3

About six weeks ago corporate decided we were going to do away will all mailed notices and change entirely to e-mail. How did they decide to to notify us of this change? By sending a mailed notice.

[Kristev]

That's just typical mismanagement think.

[mikoyan29]

Corporate FAIL 2

A couple of months ago our Regional Manager paid us a visit and, among other things, told us the company was putting in place some stricter environmental policies which meant we'd have a new set of rules for disposing of cardboard, taking the trash out, etc.

An hour or so later when I was out front of the store on a break, I watched the RM leave the store, throw some trash on the ground, get into a bigass Humvee and leave.

Environmental Friendliness FTW!

Looking green is more important than actually being green...

[Seshat]

Corporate FAIL 3

About six weeks ago corporate decided we were going to do away will all mailed notices and change entirely to e-mail. How did they decide to to notify us of this change? By sending a mailed notice.

This one actually makes sense. People who were used to ignoring email and responding only to mailed notices would otherwise have missed it.


The other two.. not so much.

[teh_blumchenkinder]

Augh. Annoyance!
Also, sounds like a post-post modern stage play. XD

[Kitten in the box]

Corporate must have been absent when they passed out brains where we are too.

Fail No 1:

Wants us to "get up in customer business" and ask what they are making for dinner and try and presuade them to buy items that compliment the meal. If we cannot do that then obviously we are not providing "superior customer service" which is a job performance issue.

Fail No 2:

Orgainize everything into binders for easy acsess. BInders were to be bought with dept. own money AND organizaton must be done on YOUR time. Reason for failure? we used STORE money to buy binders and used hours to complete tasks so we could get paid. Corporate ended this right away because it wasn't being done the way they wanted.

Failure No 3: (or soon failure)

We have to make small talk when checking out a customer. (we do that anyways) but now corporate are trying to get it implemented on a secret shop. Meaning we can get dinged if we do not make small talk. Seriously?? WTF??

[mikoyan29]

While you're making small talk are they going to ding you on your checkout times?

[Raveni]

Ah yes, when I was at Grocery Store, they tried to do fail #2 too... It happened almost the same way. We purchased the materials and spent the extra labor to complete the project, only to have our reimbursements for the materials denied.

That's fine, I'll just take all these binders, markers and other supplies home for my kids to use for school and you can fail your inspection. LP investigation? I'm sure that they will agree that your written denial that this is a work expense means that these items that I purchased with my money are mine.

[Kristev]

Were they suggesting you do # 2 with your own money and your own free time? That's not legal.

[Pojodan]

I do dislike the way secret shoppers are handled.

I worked at a coffee shop a number of years ago. Of my co-workers, one of them was particularily marvelous in terms of their customer handling, speed of service, and general skill at doing her work.

Of course, everyone has flubs now and then, and her one flub was done with a secret shopper, so she got poor ratings, which really sucked because we were to get bonuses based on secret shopper scores.

Thankfully our supervisor knew better, but it definately soured our moral for awhile.

[wagegoth]

Personally, I don't want the checker commenting on my purchases and asking questions beyond, "Were you able to find everything?" or "Do you need anything else?"

If I get that kind of treatment and find out it's a corporate decision, I make sure corporate hears about it.

[Irving Patrick Freleigh]

[B]Corporate must have been absent when they passed out brains where we are too.

Fail No 1:

Wants us to "get up in customer business" and ask what they are making for dinner and try and presuade them to buy items that compliment the meal. If we cannot do that then obviously we are not providing "superior customer service" which is a job performance issue.

So if somebody comes through your line with a cucumber and a tube of KY jelly, what are you supposed to suggest as a "compliment" to that particular "meal?"

[Fire_on_High]

Whipped cream, what else?

[Andara Bledin]

Whipped cream, what else?

Cherries.

^-.-^

[dragon_wings]

Personally, I don't want the checker commenting on my purchases and asking questions beyond, "Were you able to find everything?" or "Do you need anything else?"

If I get that kind of treatment and find out it's a corporate decision, I make sure corporate hears about it.

This is me sometimes. But it's usually something I've had/used before and make comments on it's effectiveness or lack of effectiveness. Or I'll ask if they've had/used it before if I've been interested in it. I draw the line and items that could be embarrassing (like tampons, stool softener, etc.) unless they bring it up and/or ask me. I work at a drugstore though. I get a lot of random questions every day.