not really a SC situation but I have had this type of situation come up with a few variations in the last 2 weeks or so.
I get dispatched on an order that is paid for using a CC. When I get to the customers location (either a business or a home) the person whose CC it is is NOT around or unavailable but "tells" someone else they can "sign" the CC slip (which usually means the kiss of death concerning a tip with the "OH it is not my CC so I am sorry I can not tip you" line").
I do understand situations where a long distance order is placed (say for a locations Christmas party and person ordering/paying is at a corp office in another city and the ordering party is 1000 miles away). Yes, there is no way to actaully have the cardholder physically sign the slip and a "representative" has to sign.
My philosphy, in general, is usually to have the cardholder sign the slip for this reason: if the customer, for some reason, disputes the CC charge, the signature on the CC slip will, obviously, not match. The customer is then "free" to dispute the charge and, in essence, can get free stuff.
Now, this has not yet happened to me, but I see the potential especially when children sign a CC slip. yes I do have a few houses where the parents will send a child to the door and the child will "sign" the CC slip.
Any thoughts on the legality of someone other than the cardholder signing the slip especially a minor??? and what possible defences (for us) are there???
I get dispatched on an order that is paid for using a CC. When I get to the customers location (either a business or a home) the person whose CC it is is NOT around or unavailable but "tells" someone else they can "sign" the CC slip (which usually means the kiss of death concerning a tip with the "OH it is not my CC so I am sorry I can not tip you" line").
I do understand situations where a long distance order is placed (say for a locations Christmas party and person ordering/paying is at a corp office in another city and the ordering party is 1000 miles away). Yes, there is no way to actaully have the cardholder physically sign the slip and a "representative" has to sign.
My philosphy, in general, is usually to have the cardholder sign the slip for this reason: if the customer, for some reason, disputes the CC charge, the signature on the CC slip will, obviously, not match. The customer is then "free" to dispute the charge and, in essence, can get free stuff.
Now, this has not yet happened to me, but I see the potential especially when children sign a CC slip. yes I do have a few houses where the parents will send a child to the door and the child will "sign" the CC slip.
Any thoughts on the legality of someone other than the cardholder signing the slip especially a minor??? and what possible defences (for us) are there???
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