Phone Greetings

[Mora]

One of our clients is a well known Scottish Hotel. He makes us greet all callers thusly-

"Good Morning/Afternoon, thank you for calling the Hotel on the River and the Inn at the Place, this is the central switchboad, how may we help?"

Talk about long winded! To make it worse, the most common customer response is-

"Is that reservations?"

lmao

You canny win sometimes!

[mharbourgirl]

Sheesh. It's posts like this that make me so happy that when I'm suckered into covering the switchboard at work I get to answer "Good morning, --company name which is one four-letter word-- !" The amount of 'don't fuck with me' I can infuse into a statement that short is disturbing, if I had to spout off that mouthful that you have to the customer would run away screaming before I was done.

And those two sentences confirm that DH definitely made the coffee a little strong this morning.

[Mora]

Customer dont run screaming, they just tune out and dont listen! We ALWAYS seem to have to repeat that we are the central switchboard and which hotel do they want?

The hotelier who makes us say this piffle doesnt make his own actual staff say it. Therefore he is a tosser. ;-)

[BeenThereDoneThat]

I'm liking the greeting for the new client I'm going to be taking some calls for...we don't even have to mention the company name. They figure the customer already heard it when our automated system first picked up. Who'd'a thunk it?!

[dragon_wings]

I work at a drugstore. Normally I just have to say 'Thank you for calling <my store>. My name is dragon_wings. How can I help you?' But since we're smack dab in the middle of flu season I now have to answer 'Thank you for calling <my store> where we give flu shots all day everyday. How can I help you?' And technically I have to add the 'my name's dragon_wings' before the 'how can I help you.' but I say enough already and I normally can get away with it. Occasionally I'll have customers ask 'and what did you say your name was?' to which I'll reply (if they've been nice) 'I didn't but my name is dragon_wings.'

[wagegoth]

Those really long intros are just stupid. I tend to tune it out myself. Sorry.

[Pagan]

"Vice-Provost's Office for Information and Communication Technologies at New Mexico State University, this is C*****."

That's how my mom answered off-campus calls where she was before she retired.

On-campus? "ICT, this is C*****."

I tried not to call her at work. Half the time by the time she got through that, I'd have forgotten why I called.