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Hiiii everyone 
Hiatus from the forums due to being off on training, so very limited time on the phones as of late.
Within a few days of being back in my normal, however, I have been quickly reminded of just how many stupid/rude customers there are in this world...*sigh*
I am working NYE [yay me].
I just got this call a few mins ago.
It has made me want to hit the booze early...
Me - Welcome to *opening spiel*, how can I help you?
SC - Yeah hi, so I cancelled my policy about 2 years ago and I need you to re-open it because I want to get some dental work done next week and I'll need to claim on it
Me - I'm sorry sir, if your policy was closed that long ago you would need to open a brand new policy and you would then have to reserve all your waiting periods, so you wont actually be abel to claim on any dental work being done next week if you haven't held any insurance all this time
SC - You are f*cking kidding me, right? Oh, you are kidding me. This is a joke. An absolute joke. You people are a bunch of low life scammers, you know that? And yeah, I'm talking to you personally. You're scum, you are girl, you are scum.
Me - Okay sir, well it is advertised in all of our policy documentation, on your website and also on our TV ads that if you cancel your policy and have a gap of more than 6 months, then you would need to rejoin as a new member and serve all waiting periods. 2 years is well outside the allowable time frame, 2 years after a policy is cancelled, it is not even held on our systems anymore
SC - You've chosen the wrong person to f*ck with, you know that girl?
Me - Okay. You still wont be able to claim on your dental work next week. Would you like me to organize for a sales rep to talk you throw taking out a new policy for the future?
SC - I know where your offices are located
Me - Yes sir, we have a branch here so the location of head office is no secret, it is a publicly available location
SC - I know where you are and I'm going to drop a bomb on your offices
Me - Okay sir. So to confirm, you are threatening to drop a bomb on our office here?
SC - You f*cking heard me. And then after you finish your shift today I'm going to come down there and wait for you and punch you in the face
Me - Right...
SC - and there's nothing you can do about it you dumb sh*thead, you don't know who I am, you chose the WRONG person to f*ck with and I'm going to f*ck you up, you go that girl?
Me - Okay sir. Well I do wish to advise then that your phone number came through when you dialled, I've done a general search on the phone number online and it has come up with your name, mobile and work phone numbers, home address and also the name and registration of your business. So *insert his name that I just found*, I'm just letting you know that as it states when you first dial in, this call has been recorded and I will be referring the call and all of your personal information to police due to the nature of the threats you have made against our offices and also myself
SC - *CLICK*
Ah-huh
Run away, f*ckface, run away....
My manager as we speak is on the phone with police, so it will be interesting to see how this one plays out...
Now whose the dumb sh*thead
Hiatus from the forums due to being off on training, so very limited time on the phones as of late.
Within a few days of being back in my normal, however, I have been quickly reminded of just how many stupid/rude customers there are in this world...*sigh*
I am working NYE [yay me].
I just got this call a few mins ago.
It has made me want to hit the booze early...
Me - Welcome to *opening spiel*, how can I help you?
SC - Yeah hi, so I cancelled my policy about 2 years ago and I need you to re-open it because I want to get some dental work done next week and I'll need to claim on it
Me - I'm sorry sir, if your policy was closed that long ago you would need to open a brand new policy and you would then have to reserve all your waiting periods, so you wont actually be abel to claim on any dental work being done next week if you haven't held any insurance all this time
SC - You are f*cking kidding me, right? Oh, you are kidding me. This is a joke. An absolute joke. You people are a bunch of low life scammers, you know that? And yeah, I'm talking to you personally. You're scum, you are girl, you are scum.
Me - Okay sir, well it is advertised in all of our policy documentation, on your website and also on our TV ads that if you cancel your policy and have a gap of more than 6 months, then you would need to rejoin as a new member and serve all waiting periods. 2 years is well outside the allowable time frame, 2 years after a policy is cancelled, it is not even held on our systems anymore
SC - You've chosen the wrong person to f*ck with, you know that girl?
Me - Okay. You still wont be able to claim on your dental work next week. Would you like me to organize for a sales rep to talk you throw taking out a new policy for the future?
SC - I know where your offices are located
Me - Yes sir, we have a branch here so the location of head office is no secret, it is a publicly available location
SC - I know where you are and I'm going to drop a bomb on your offices
Me - Okay sir. So to confirm, you are threatening to drop a bomb on our office here?
SC - You f*cking heard me. And then after you finish your shift today I'm going to come down there and wait for you and punch you in the face
Me - Right...
SC - and there's nothing you can do about it you dumb sh*thead, you don't know who I am, you chose the WRONG person to f*ck with and I'm going to f*ck you up, you go that girl?
Me - Okay sir. Well I do wish to advise then that your phone number came through when you dialled, I've done a general search on the phone number online and it has come up with your name, mobile and work phone numbers, home address and also the name and registration of your business. So *insert his name that I just found*, I'm just letting you know that as it states when you first dial in, this call has been recorded and I will be referring the call and all of your personal information to police due to the nature of the threats you have made against our offices and also myself
SC - *CLICK*
Ah-huh
Run away, f*ckface, run away....
My manager as we speak is on the phone with police, so it will be interesting to see how this one plays out...
Now whose the dumb sh*thead
He is my Black Dragon (and yes, a good one) strong, protective, the guardian. I am his Silver Dragon, always by his side, shining for him, cherishing him.
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