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This tale is of an SC's willful disregard for reality outside the norm and how my store manager had to deal with him.
SM - Store Manager in all her glory
SC - obvious
NAM - newer assistant manager
ME - myself
In late October / early November, customer (not yet SC) calls the store and SM answers. While didn't here that conversation I heard SM relay it to NAM. This customer wanted to know if we'd be able to order a pair of really nice, expensive shoes for him as they didn't have them at another store. SM says yes if they are in stock. The customer claimed to not have the time to go through the whole process when he called, so SM tells him the closing manager (NAM) will know of what he wants and be able to complete the order process.
Skip ahead 3 weeks, SC is upset hat his shoes haven't arrived yet. Naturally confused, SM tries to find his order. There isn't one. SM spoke with NAM about whether SC had called back and placed an order, NAM said no the SC didn't. The SC was making claims that the company has his credit card on file and that it was used to place an order (our company does hold onto credit card information). Then he claimed that someone had called his wife and got the info from her to place the order. Also not true. While our catalog can be fickle, there was nothing regarding an order made by or for this gentlemen regarding the shoes.
While SM was trying to tell this to the SC over the phone and trying to apologize for the confusion, he refused to be satisfied. I could overhear him repeating what SM is going to do about this situation. My SM repeatedly tried to offer to make the order now, but the SC refused to accept that. He eventually hung up with disgust of how our business is run. I's been 2 months, so hopefully we'll never have to hear from him again.
SM - Store Manager in all her glory
SC - obvious
NAM - newer assistant manager
ME - myself
In late October / early November, customer (not yet SC) calls the store and SM answers. While didn't here that conversation I heard SM relay it to NAM. This customer wanted to know if we'd be able to order a pair of really nice, expensive shoes for him as they didn't have them at another store. SM says yes if they are in stock. The customer claimed to not have the time to go through the whole process when he called, so SM tells him the closing manager (NAM) will know of what he wants and be able to complete the order process.
Skip ahead 3 weeks, SC is upset hat his shoes haven't arrived yet. Naturally confused, SM tries to find his order. There isn't one. SM spoke with NAM about whether SC had called back and placed an order, NAM said no the SC didn't. The SC was making claims that the company has his credit card on file and that it was used to place an order (our company does hold onto credit card information). Then he claimed that someone had called his wife and got the info from her to place the order. Also not true. While our catalog can be fickle, there was nothing regarding an order made by or for this gentlemen regarding the shoes.
While SM was trying to tell this to the SC over the phone and trying to apologize for the confusion, he refused to be satisfied. I could overhear him repeating what SM is going to do about this situation. My SM repeatedly tried to offer to make the order now, but the SC refused to accept that. He eventually hung up with disgust of how our business is run. I's been 2 months, so hopefully we'll never have to hear from him again.
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