lady calls in and states that shes VERY unhappy with (bank I am contracted by), since apperently we are outsourcing our call centers now....
because and I quote "this indian sounding man barely answered my question, placed me on hold, then hung up on me! I can't belive your bank does this!"
now...I'd been watching our stats most of the day (boredom mostly...)and I know in the notes we only have the inital of our first name and the full last name to signify who entered into the account.
and his name is not that common, and spelled strangely (at least to me), but very most definately hes on our call floor.
"Ma'am I do appologize for the call being dropped sometimes our phones do that without meaning to....however I do recognize the name of the gentleman that you spoke with just before myself, and hes currently sitting less then 2 seats away from me."
"................................................. ........" swear to god I could of heard a pin drop, "well....he still shouldn't of hung up on me, you should tell him not to do that, and train him better....."
rest of the call went normally, but i loved the sound of her mind being shattered due to the fact a VERY american sounding female (myself), just laid the verbal smack down on your very prejudice statement.
because and I quote "this indian sounding man barely answered my question, placed me on hold, then hung up on me! I can't belive your bank does this!"
now...I'd been watching our stats most of the day (boredom mostly...)and I know in the notes we only have the inital of our first name and the full last name to signify who entered into the account.
and his name is not that common, and spelled strangely (at least to me), but very most definately hes on our call floor.
"Ma'am I do appologize for the call being dropped sometimes our phones do that without meaning to....however I do recognize the name of the gentleman that you spoke with just before myself, and hes currently sitting less then 2 seats away from me."
"................................................. ........" swear to god I could of heard a pin drop, "well....he still shouldn't of hung up on me, you should tell him not to do that, and train him better....."
rest of the call went normally, but i loved the sound of her mind being shattered due to the fact a VERY american sounding female (myself), just laid the verbal smack down on your very prejudice statement.
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