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He Doesn't Work Here Anymore. Deal With It.

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  • He Doesn't Work Here Anymore. Deal With It.

    A co-worker, who I will call Ryan, recently left the pub for a new job. Ryan was one of the cooks in the kitchen and had been at the pub for nearly ten years, so he was well known to staff and customers, including the sucky ones.

    There were many occasions at the pub where regular annoying customers would come in and immediately ask if Ryan was on duty. If he was, they would smile and request that Ryan personally handled their entire meal because he was the only one who could “get it right” and he was the only one they trusted with their food. There was one family in particular who would come in three times a week and annoy the staff by repeatedly saying “And make sure Ryan does it. No one else. Do you hear? No one else in that kitchen can cook like Ryan can.”

    I’m not going to bitch about Ryan. He was an awesome co-worker. He worked hard, was hilarious to do a shift with and prepared good food. However, he was no better than the rest of the kitchen team, and it always annoyed them when they would hear of customers saying that they weren’t doing a good enough job. The bar staff also agreed and took to lying to customers, telling them that Ryan would be making their food when in fact he was on his break or doing the washing up, sometimes when he wasn’t even on duty at all. Of course, the customers would praise the food, and when their plates were collected they would say “Make sure you thank Ryan for a brilliant meal!” despite the fact it was either cooked by me or another kitchen employee.

    Of course, there were times when they were told Ryan wasn’t in.

    “Where is he? He’s the only one that can get my order right!”

    The food would be sent out to them. It would be the exact same quality they would always get, but because they already knew that Ryan wasn’t in, they would find fault with their food. They would use flimsy excuses for making complaints such as:

    “The plates weren’t pre-warmed for long enough!”

    “These fries are under/overcooked!”

    “This meal is hot, but it is not piping hot like I normally get!”

    “I think this is a slightly smaller portion!”

    And of course, they would end their complaint with “This would never have happened if Ryan was here.” Compensation or refunds were never requested. They would just bitch and whine about Ryan not being in and the rest of the kitchen staff being incompetent.

    And then the news broke that Ryan had quit.

    “I heard from a friend of a friend of a friend’s aunt’s pet dogs cousin that Ryan has quit! Is this truuuuuuueee?”

    After it was confirmed that Ryan was leaving, they would scream “You HAVE to stop him! Give him whatever money he wants! He can’t leave!”

    There are three or four families that take part in this continual whining, so during Ryan’s last two weeks, we saw a lot of them. Those two weeks were filled with:

    “Well, I guess we’d better enjoy the good food from Ryan while it lasts, because it will all go downhill from here.”

    “I guess we’ll be looking for somewhere else to eat, seeing as you are letting Ryan go.”

    Letting go? He quit remember. And the food they were enjoying wasn’t even prepared by Ryan. I really wanted to tell them but the manager absolutely forbade me from doing it because he knew that within minutes they would start inventing stomach cramps.

    And then Ryan was gone. But the customers still continued to come back.

    “We will just have to hope for the best, seeing as we know Ryan won’t be cooking it. When’s he coming back anyway?”

    And then the food would go out to them. Same standard they’ve been getting for years.

    “It’s just not the same without Ryan. It just doesn’t taste as good.”

    It has been a month since Ryan left, and they are still doing it. They also keep asking “Why did you let him get away?” “When are you going to bring him back?” “This place is falling apart without him.” Despite the fact that nothing has really changed.

  • #2
    You should tell them that Ryan quit years ago.
    Check my blog at http://ericthetechguy.blogspot.com/

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    • #3
      Isn't it odd how people get fixated? I had the same occur in a bar situation. Well run place with tight portion control. I KNOW that we all made drinks the same. But some wanted 'Jeff' to make their cocktails, others me, still others someone else. Maybe it makes them feel as though they have very discerning taste?

      Good luck with the ryanophiles. Hope it eases off.

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      • #4
        What the... is Ryan the Jesus of the restaurant world? Can he turn water into beer? How bizarre.
        It is a terrible thing to see and have no vision.
        -Helen Keller

        I got this av from Court Records, made by Croik!

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        • #5
          Can he turn water into beer?
          LOL! That is awesome.

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          • #6
            This really reminds me of Melvin Udall's relationship with Carol in As Good as it Gets.
            Fiancee: We're going to need to do laundry. I'm out of clean pants.
            Me: Sounds like a job for Gravekeeper!
            Fiancee: What?!
            Me: Nevermind.

            Comment


            • #7
              I think that all the food preparation staff should take it in turns to be Ryan for the day. Have a name badge made that loudly proclaims 'My Name Is Ryan', to be worn by whoever's turn it is that day.

              Then the customers will be happy again because no matter what day, or time of day they come in, their food will always be cooked by 'Ryan'.

              Simples!
              Engaged to the sweet Mytical He is my Black Dragon (and yes, a good one) strong, protective, the guardian. I am his Silver Dragon, always by his side, shining for him, cherishing him.

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              • #8
                Quoth mariamousie1 View Post
                Can he turn water into beer?
                No, but he sure can turn beer into water...

                Comment


                • #9
                  Quoth EricD View Post
                  You should tell them that Ryan quit years ago.
                  As time goes by, you could change that to, "Ryan? We've never had a 'Ryan' here ..."

                  Comment


                  • #10
                    You could try telling the customers that Ryan trained the rest of the kitchen staff.
                    When you start at zero, everything's progress.

                    Comment


                    • #11
                      Quoth MoonCat View Post
                      You could try telling the customers that Ryan trained the rest of the kitchen staff.
                      This has my vote.
                      If anyone breaks the three pint rule, they'll be running all night to the pisser and back.

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                      • #12
                        I would never tell them that Ryan never cooked the food.

                        The local bakery here is sooo good. They have a baker I will call her Sue. Sue opened the place and was there for over 20 yrs. Customers insisted they could tell when Sue didnt make the stuff. Yes Sue was a great baker but no better than any other. Sue hasnt been baking much since she was promoted but shhhhhh the customers don't know that.

                        My friend who work the counter there took an order and the customer made sure she knew that only Sue could make her stuff. Well Sue was off that week. So Beth made the order. The customer made sure to call on monday and praise Sue for the work. The other counter girl made the mistake of telling her it was Beth that made the order. On tuesday there was about 10 people that came in saying they were sick. Beth was pissed b/c it made her look bad. The owner didnt do anything b/c just the day before the order was being praised.

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                        • #13
                          Quoth EricD View Post
                          You should tell them that Ryan quit years ago.
                          This made me laugh so hard... I needed that today!

                          CRML, honestly, the people who come to your pub are complete twits...I wish they would go somewhere else and maybe make room for more intelligent people to come in.
                          "I was only LOOKING, I didn't mean to enter my card's CVV and actually ORDER! REFUND ME RIGHT NOW!!"

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                          • #14
                            Quoth MoonCat View Post
                            You could try telling the customers that Ryan cooked the rest of the kitchen staff.
                            edited for my amusement
                            "Is it hot in here to you? It's very warm, isn't it?"--Nero, probably

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                            • #15
                              I hope these customers don't follow Ryan to his non-food preparation job and demand that they cook him some food. "Just like old times! Make me this-and-this and i'll slip you a $10."

                              Now I'm starting to see why this Ryan guy got a new job.

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