I love being yelled at, really (semi long, with bonus story)

[PepperElf]

My first two customers just made my day really.

Cast: Me
GM: Growl Man
PP: Pretend Polite

GM and PP were literally the first two guys in line. (and why o why do we have to open early? Seriously I had to clock in super fast cos I don't work for free)

Grumpers gotta grump
GM started off being grumpy. He had <our store> warranty for the computer so we could fix it for free.

And seriously he was grumping about EVERYTHING.

Me: May I have your email sir? (it was blank in the system I was using to enter his data)
GM: And how will that fix my issue?

I explained it was for contact but he grumped and grumped and i just put it in as none@none.none

It probably didn't help that PP was second in line too. I paused during the transaction to greet him and let him know it would be a few minutes.

PP: it's ok I'm the most patient person in the world. (somehow I think that set GM off even more. Thanks PP!)

But most importantly GM thought we'd ... apparently fix his computer while he waited. Yes we can put him in line at the next slot, for a fee. Somehow he thought by grumping more he'd get that one for free. But as I looked at the computer it looked to be the video card and we can't do that in store. I mean his computer is a brand we're rated to work on in store (we're one of the few in this chain that have the special rating) ... but no, we can't work on video cards for laptops.

That means sending to service and a turn around time of 2 weeks.

GM: grump grump grump. Bad service. tell everyone to not go to you because of your bad service. grump grump. how dare you charge me (um, dude you're paying nothing...)


Apparently "service center" is the wrong answer. I should have given him a refund outside of the return policy, begged him on my knees, and then replaced the computer. cos he didn't like the way things work.

He left, saying he'd have someone else fix it and that they'd do it faster. i'm betting he comes back because.. the other places WILL charge him a lot to fix that, and even they'll probably have to send it off. but hey grumpers gotta grump.


I'm patient ... no I'm not!
Now as I said before he claimed to be the most patient man around. Yeah right. Jerk was even meaner to me than PP.

He had the warranty too BUT... it wasn't hardware. His issue was software related. He blew a gasket and started YELLING at me over it. I mean other people were looking over at us with "what the heck? " faces. (some were even )

I offered to get a manager (i hate being a punching bag) but he yelled at me for that too, saying "he's just going to tell me the same thing!"

So he stormed off too, raising his voice about bad service, how he's going to tell everyone to avoid us bla bla bla. As if it's our fault his hardware warranty didn't cover software.... and my fault personally for not kneeling down and begging him to let us work on it for free.


The third man in line had an unusual name that I recognized. His issue was easy and he was very polite. Thanks, Mr W.


Afterwards a coworker from another department asked what happened and rolled her eyes when I explained. Indeed, as if it's my fault what they wanted either wasn't possible, or wasn't going to be done for free. And that being rude will not get them what they want.


Bonus story:
Asus dude.

He and his buddy were upset but they ended up making a point to be kind to me because I really was trying to help them out. They had 2 previous "fixes" on file and a third I couldn't find a record of. But they had the paperwork for it so I made copies to help push their request.

They ended up talking down... to my supervisor, demanding a manager. Fine by me... I was almost gone anyway but, they really did try to be nice to me cos they knew I didn't mind helping.

In fact they even apologized for being upset. I didn't say it but I was thinking, "Dudes you guys are a treat compared to the people yelling at me this morning!"

[BeenThereDoneThat]

I like that..."Grumpers Gotta Grump". LOL.

I heard my coworker telling a team lead about a customer she had on hold today, who was making all the usual threats about putting bad stuff about High End Home Store on every TV station, newspaper, billboard, bumper sticker, YouTube video, blog, roll of toilet paper, etc. she could find. We probably told her she couldn't return something she had in storage for the last 5 years just because she didn't like it anymore.

[earl colby pottinger]

I do those type of repairs for a living.

And for most laptops video problems require either a manufacter service center or an exchange of the entire motherboard. And that costs so much you often are better off buying a new machine.

[PepperElf]

and in GM's case it'd have been free anyway because of he had our warranty.
but somehow he thought it meant "fixed right this second!" and obviously we don't know how to do anything because we can't fix laptop components in store.

[raudf]

Oh, yes, I absolutely love customers who think they're gonna get their repairs "right naow!!" At MW, I'd hear this line all the blasted time. "I bought this service contract and I should get it repaired RIGHT NOW!"

Service contract entitles you to free repairs (if it's not caused by willful abuse - how many read that fine print? None.) and nothing else. We'll slot you in as we get to it.

During the summer, our lawn and garden techs were backed up by two weeks. That was time to the mower being LOOKED AT and if it needed parts, you just added another two weeks. Yep, a mower could spend an entire month in the repair center due to parts.

We had this one guy that would call in EVERY DAY screaming (I'd say asking, but it was at the top of his lungs) if his mower was ready. Nope, it's got parts on order, as we told you yesterday and the day before that. No sir, it's already free and you aren't going to get compensation. Yes, I see the notes and that's what my manager says. It's only been in ONCE this year. (We suspected this guy was trying to get rid of the mower and had run over a HUGE tree root, bending the spindle assembly on his deck. Idiot. The only reason it was taking so long was because we were out of the spindle assemblies and the warehouse hadn't sent us our stock. He was yelling for a new thousand dollar lawn tracker.)