I Was Charged Twice in the Past

[purplecat41877]

<background>My family has recently moved to a new house. Therefore, I have transferred to another location.<end background>

A couple days ago, which was my 2nd day at the store, a customer came through with some groceries and paid for her food stamp items with a food stamp card. Unfortunately, there was a non food stamp item she didn't want and the system wouldn't let me void it since the food stamp payment went through so I got the supervisor to help me get it voided.

It turned out that the food stamp payment had to be voided in order to void the item she didn't want. The customer complained how she was charged twice in the past and that she had 4 kids to feed. Eventually, the situation got fixed and the food stamp card was put through again. I was able to give the customer proof that the first food stamp charge was voided in case there was a problem.

[Seraph]

Well that's good that you got it settled for her, and assuaged her fears. You'd think if she was that worried in the past about being charged twice, she'd be more careful about what she was buying....but then again, logic seems to be a rarity now. :<

[PepperElf]

indeed. sounds like it's a good time for the customer to plan ahead with her purchases and separate them first.

[Mytical]

What is this 'plan ahead' thing you speak of? Its like the credit card thing (if it doesn't take the first time) people get so bent out of shape about it.